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Dani N

Worst stay in Hawaii I have ever had

1.0 of 5 bubblesReviewed May 16, 2019via mobile
Location was decent
Room was not that comfy
Customer service was the worst I have ever experienced on a trip to waikiki. It was like they could not care less I'd we were to be return customers or not. Horrible.
Date of stay: May 2019
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (336)
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30 - 35 of 336 reviews
Reviewed May 12, 2019

We stayed ere for free after attending a time share meeting. We stayed one week, reading previous reviews, I packed my own towels, and bedding. Bought cleaning supplies from a target down the way, aside from that, the views are spectacular, they allowed us to store luggage both before and after checking, and check out. Late check out had a charge, so we left before. The building is secure, there’s a refrigerator, a stove, microwave. Aside from cleaning it down myself, can not complain, the prices out here are ridiculous, there’s also a washer and dryer, used bleach on my first load, then regular wash after. Conveniently located from pick up locations for tours, an abc store and mic Donald’s on the Conner, and the largest outdoor shopping center ( with a target) walking distance. Only used the room to sleep from 11pm- 6am then explored the ideal and with alll the money saved. I sucked it up! And spent money on exploring the island.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank Susan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 1, 2019 via mobile

We live in Waikiki and had two groups of family & friends book this hotel for their stay. The only redeeming part of the stay was the view and the location. The rooms were unacceptable—not clean & no bedding provided fir all the beds. But most importantly is the fact that the elevators were not working properly the entire stay. Waits of 45 minutes not uncommon & several times no elevator was working. This is a serious safety issue that should be addressed by authorities immediately.

Date of stay: February 2019
Trip type: Travelled with family
1  Thank Cathy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 9, 2019 via mobile

Spend a a bit more money and stay somewhere else. This place is Gross and disgusting. Sheets had stains and pillow cases had hair on it. Room was not clean at all. That was the 1st room. We then moved to a second room. It was much better because the bedding was clean. But, the floor was filthy and had some sticky liquid spilled on some area's which left shoe marks all over. Housekeeping did not clean in back of night stand. We saw in horror a broken coffee cup and a hair ball collection of every guess that stayed in that room. Worse part is only one elevator is working. Some one pulled the Alarm residence and guest had to walk down a narrow smelly stairwell. This place is 40 stories high. If you're a senior citizen please stay somewhere else. This place will kill you.

Date of stay: January 2019
Trip type: Travelled as a couple
1  Thank Mercy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 5, 2019 via mobile

View of the Ocean as far as you could see, snake in the middle of Waikiki beach and the Ala Moana centre, clean tidy and kitchen well worth it..
Lifts a little slow but we weren’t in a hurry!!
Heading back there in June can’t wait

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Onlyrhebestwilldo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 20, 2019 via mobile

This is the worst hotel room I have been in during the past 17 years. I average 230+ hotel rooms per year. Room is dirty, outdated, dark, counters and range top greasy, walls crumbling, floors filthy.

Date of stay: January 2019
Trip type: Travelled on business
2  Thank jamesbT6109KB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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