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Reviewed October 9, 2018 via mobile

The Renew is a small Boutique Hotel with only 70 rooms. The staff is very friendly and helpful and works efficiently. Half of the rooms have ocean view. The beach is 200 yards away and the shopping street Kalakaua is in walking distance. Overall good value for money.

Stayed: October 2018, travelled as a couple
Thank Benedikt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Hotel Renew, responded to this reviewResponded October 9, 2018

Aloha Benedikt H,

Thank you so much for sharing your kind words and feedback about your recent stay with us here at Renew. It is always rewarding to hear "staff is very friendly and helpful". As they do work extremely hard to ensure every guest has a flawless stay. We hope to have a chance to welcome you again the next time your travels bring you to Honolulu.

Mahalo!
Thomas Harris Jr.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2018

Camera battery and the charging tool forgotten in the room when checking out. Back in 3 hours, was not allowed to check as the room was said to be occupied. Next day nothing found. First time such an experience. General manager was saying something like "it's your own responsibility". Filled in some paper given by him after a big discussion, he promised to get back to me. After 5 months still did not hear from him.

Stayed: April 2018, travelled with family
1  Thank travelobsession2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Hotel Renew, responded to this reviewResponded October 1, 2018

travelobsession2018,

Thank you for sharing this feedback, and we are of course disappointed to hear that you felt your experience here was not up to par. We take great care to investigate all guest claims, as is our responsibility. In this case, I understand your claim was indeed promptly investigated in detail by our team here at Renew, as well as through the insurance company, and has been resolved accordingly. We hope to have an opportunity to welcome you again in the future.

Best Regards,
Thomas Harris Jr.
General Manager

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Reviewed September 17, 2018

Hotel Renew is a cozy boutique style hotel, in a great location in Waikiki. Views from the oceanview suite is lovely. Staff was very friendly and accommodating; always remembered who I was. Nice touch in the mornings with coffee, tea and pastries complimentary. Great utilization of space in the lobby with lounge and bar area. Thomas Harris, GM, does an excellent job with his property and staff.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Service
Thank cmitsumura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Hotel Renew, responded to this reviewResponded October 1, 2018

Aloha cmitsumura,

Thank you very much for sharing this lovely feedback with us about your recent stay! I am thrilled that you had a great visit to Renew and enjoyed your accommodations, as well as the amenities offered in-room and around the property. We hope we will have the opportunity to welcome you back again for another relaxing getaway!

Mahalo!
Thomas Harris Jr.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 14, 2018

The location of the hotel is perfect and the price for Waikiki is reasonable, although not cheap. It is a small hotel, not overcrowded, clean although the building is old. The breakfast is good if you just want to grad something and not loose a lot of time. Would definitely go back there.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Hotel Renew, responded to this reviewResponded October 1, 2018

Aloha Christian S,

Thank you very much for taking the time to provide your feedback, and I am thrilled that you had such a wonderful getaway here at Renew! We hope to welcome you again soon to experience more of the hotel, and Honolulu.

Mahalo!

Thomas Harris Jr.
General Manager

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Reviewed September 8, 2018 via mobile

A most pleasant, quiet hotel. Great service most friendly staff.
Breakfast is continental but only sweet pastry , no regular bread. But immediately supplied for my husband gluten free bread.
2 minutes and you are on the Waikiki beach.

Stayed: September 2018, travelled with family
Thank Tamar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Hotel Renew, responded to this reviewResponded September 11, 2018

Aloha Tamar G,

Thank you very much for choosing Renew for your visit to Honolulu! Your input is a very valuable tool for us to continue to make improvements and we appreciate you taking time to let us know how we did. I am so pleased my team was able to provide the gluten free pastries for your husband.

Mahalo!

Thomas Harris Jr.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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