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Aqua Bamboo Waikiki
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Reviews (1,860)
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Reviewed April 1, 2012

We checked in March 16th & things looked nice - then we noticed the cockroaches crawling on the ceiling, the counters, the light fixtures - they were everywhere. We had only been in the room 5 minutes. We let the front desk know & they said they would have our room sprayed. A man came with a can of raid and just sprayed behind the fridge. We left to get groceries but when we came back there seemed to be more. They offered to move us to a different room but I doubt cockroaches are selective. We ended up moving to the Aqua Wave property where things were much better - no cockroaches.

Room Tip: stay somewhere else
  • Stayed: March 2012, travelled as a couple
    • Value
    • Cleanliness
    • Service
8  Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquabamboo1, Guest Relations Manager at Aqua Bamboo Waikiki, responded to this reviewResponded April 3, 2012

Aloha Lisa L,

Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations and for the inconveniences that you endured regarding the little pests you found.

We undergo monthly treatments with a contracted exterminator to regulate this challenge as best as possible. When we receive citations such as yours, we call them to treat the problem rooms immediately. As we are in a tropical environment, they are quite at home here with the warm sunshine and coastal breezes. We do our very best to make sure they do not disturb any of our guests, however it is a constant concern we attend to.

We truly value your patronage and appreciate your honest feedback. Please know that the entire team at the Aqua Bamboo Waikiki is committed to taking the necessary steps to ensure that this problem is taken care of. Should future travel bring you back to Hawaii, we hope that you will give us another chance.

Mahalo,
Nicole Yoshimoto
Guest Services Manager

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Reviewed March 29, 2012

Stayed at this hotel for location and price value for three days last week. I was in town on business. The front desk staff is super helpful and freindly. Quiet at night and clean! Very close to beach, a variety of dining options and stores. I felt comfortable and safe - as a woman traveling alone safety is of high importance to me. Would stay again.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alexis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquabamboo1, Guest Relations Manager at Aqua Bamboo Waikiki, responded to this reviewResponded April 3, 2012

Aloha Alexis C,

Thank you for taking the time to share your feedback of the Aqua Bamboo & Spa. We are delighted that you enjoyed your stay with us!

We are thrilled that you felt safe and well taken care of with our friendly staff. We are also happy to hear that the convenient location to restaurants and shops was a benefit to you during your stay!

We truly appreciate your selection of the Aqua Bamboo & Spa and look forward to seeing you back in the years to come.

Mahalo,
Nicole Yoshimoto
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2012

Our first tropical vacation was in Waikiki, at Aqua Bamboo, for 10 nights in January. We chose it based on TripAdvisor reviews. Upon arrival, our room was on the renovation side, but we were moved the next day. Great, friendly staff. Clean hotel. Super convenient. We loved it so much we're headed back for another visit in April.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank GetAway032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquabamboo1, Guest Relations Manager at Aqua Bamboo Waikiki, responded to this reviewResponded March 27, 2012

Aloha GetAway032,

Thank you for taking the time to share your feedback of the Aqua Bamboo & Spa. We are delighted that you enjoyed your stay with us!

We are so pleased to hear that our friendly staff was able to accommodate your needs for a room away from the construction. It is also wonderful that you found the central location to be a benefit to you while you were with us!

We truly appreciate your selection of the Aqua Bamboo & Spa and look forward to seeing you back in April! (Please contact me at nyoshimoto@aquaresorts.com as I would be delighted to oversee your next stay with us!)

Mahalo,
Nicole Yoshimoto
Guest Services Manager

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Reviewed March 22, 2012

Just what we wanted -- a bit quieter part of Waikiki but really just a block away from the main drag & the beach. Our room had a beautiful big lanai and was a lovely place to hang out over the morning coffee. Room was spotless, appeared to be recently re-done. It isn't a four or five start hotel, but given the price Aqua Bamboo far exceeded my expectations. Would definitely stay there again.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Dave O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquabamboo1, Guest Relations Manager at Aqua Bamboo Waikiki, responded to this reviewResponded March 29, 2012

Aloha Dave O,

Thank you for taking the time to share your feedback of the Aqua Bamboo & Spa. We are delighted that you enjoyed your stay with us!

We are thrilled that we were able to exceed your expectations and provide the Aqua experience we are so well known for. We are also happy to hear that you enjoyed your room and lanai for relaxing, but were also able to experience lively Waikiki just minutes away.

We truly appreciate your selection of the Aqua Bamboo & Spa and look forward to seeing you back in the years to come.

Mahalo,
Nicole Yoshimoto
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 21, 2012

This was our first stay at the Aqua Bamboo. It is a smaller hotel which made it feel very homey and comfortable. I loved the quiet pool area with the trees, plants, and waterfall. A great place to relax.....and you could take your own food and drinks there which was awesome. IT is quite close to the beach and close to the action as well. The street tends to be noisey but it didn't bother me after the fist night. Very friendly and helpful staff.

Room Tip: we had a corner suite with a kitchen...it was bright and sunny but noise from the street could be a problem if you are a light sleeper.
  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Faye R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquabamboo1, Guest Relations Manager at Aqua Bamboo Waikiki, responded to this reviewResponded March 27, 2012

Aloha Faye R,

Thank you for taking the time to share your feedback of the Aqua Bamboo & Spa. We are delighted that you enjoyed your stay with us!

We are so pleased to hear that you enjoyed our relaxing outer sanctuary along with the convenient location to Waikiki Beach. We are also thrilled that the staff were friendly and helpful during your stay!

We truly appreciate your selection of the Aqua Bamboo & Spa and look forward to seeing you back in the years to come!

Mahalo,
Nicole Yoshimoto
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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