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Reviewed June 4, 2017 via mobile

Having seen the pictures of this lovely hotel prior to arriving I was more than excited. Arriving there just exceeded all expectations. The beautiful lobby, the lovely reception and the serene surroundings were beautiful.

Our room: we were upgraded to a partial ocean view (we did get asked if we wanted to pay extra for an upgrade but declined and we had one for some reason), it was lovely and spacious with a hairdryer, plenty of toiletries and a beautiful balcony with a view. We also came back on day one to find a complimentary bottle of fizz for us to enjoy (thank you).

Location: Situated on the beach with an army museum next door. A short walk from the restaurants and shops. A must try for beer is yard house (just past Denny's and ricks place on the left hand side of the road) 130 draft beers!!!

Bar: lovely bar by the pool with friendly staff and good deals during the 3-6pm happy hour. Great food also!! The ocean front restaurant was beautiful for food too.

All in all a lovely stay and great start to our Hawaii adventure so thank you. (17/05-20/05)

Stayed: May 2017, travelled as a couple
2  Thank ceri282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded June 8, 2017

Aloha ceri282 and mahalo for taking the time to rate and review our hotel. We are delighted to read that you thoroughly enjoyed your stay with us; from your room to the added amenities. We hope that you can come and visit us again very soon.

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Reviewed June 4, 2017

Nice hotel and grounds- good value in an expensive area. Good location as well. We used travel desk to make tour plans. Staff helpful. Nice choice of restaurants. Hotel on beach. Would recommend this hotel.

Room Tip: Noisy in front of hotel
  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank ellenrwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded June 7, 2017

Thank you for choosing to stay with us at the Outrigger Reef Waikiki Beach Resort!

We appreciate you taking the time to share your experience on TripAdvisor. We’re delighted to hear that you enjoyed your room accommodations and the location of the hotel on the beachfront in Waikiki surrounded by all the popular shops and restaurants.

We look forward welcoming you back real soon!

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Reviewed June 3, 2017

we stayed at the Outrigger for 7 nights in May when we arrived we were greeted with a much needed fruit drink the recepition staff were brilliant,we had a city view room which was fabulous as we could sit on our balcony and have a great view of Wikiki beach which is fab. the hotel is situated right on the beach which is a certain plus for anyone, We had a lovely cleaner who always spoke to us as did any other staff we encountered the room was very spacious and spotlessly clean all toiletries supplied which was a bonus I would give this hotel more than a 5+ it is fabulous put it this way i wouldnt even shop around for another hotel as i was so impressed with the Outrigger so look out we will be back. we travelled from the uk and it made a big difference to have such a lovely hotel and great staff loved the security of the hotel as well cant fault it at all

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Brenda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded June 8, 2017

Aloha Brenda and mahalo for such a lovely review of our hotel. We are delighted to read that you enjoyed your 7 night stay with us and that you did not find fault with your accommodations. We truly hope that you can come back and visit us again very soon.

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Reviewed June 2, 2017 via mobile

It was a pretty nice hotel - though for the money, you may be able to find better deals and locations. It is more detached compared to its sister hotel - Outrigger that sits on the center of Waikiki - but still it's still close to the beach.
Two issues - our friends who were staying at the same time got a free upgrade to a suit and a bottle of champagne. However, we received no such offer and when I mentioned it - he said that the hotel was fully booked and it was a busy season but would offer an upgrade at a fee that made no sense. It was a complete lie - mid-May isn't a busy season here and we weren't going to fall for that. No upgrade is fine, but why lie? This left poor taste in our mouth.
Also - the resort fee is a bogus. I stayed at a nicer hotel after here and they didn't charge a fee for anything but offered more amenities. It's a shame because it wasn't until a couple years ago when this hotel started charging this ridiculous fee. I urge the management, like many other guests, to drop this practice and charge customers up front.

Stayed: May 2017, travelled as a couple
3  Thank Robin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded June 8, 2017

Aloha Robin and mahalo for your review and rate of our hotel. We appreciate your feedback and understand that we did not meet your expectations. We apologize for any inconvenience and will share your comments with our management team to improve communication on all charges and fees. We extend a warm invitation for you to come and join us again.

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Reviewed June 1, 2017

We recently spent 4 nights at the Outrigger celebrating our 40th wedding anniversary. It was a wonderful experience and we had a great stay. The hotel staff are all very attentive and pleasant, and we had no complaints whatsoever.

Room Tip: Rooms on the beach side are great with wonderful views and the sound of crashing waves.
  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded June 2, 2017

Aloha Debbie and mahalo for taking the time to review our hotel. We appreciate you staying with us during your 40th wedding anniversary and having spent such a great time with us. Thank you for mentioning our staff and we will share your great comments with them. We extend a warm invitation for you to come and visit us again very soon.

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