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“Good location on the strip, nice atmosphere” 4 of 5 bubbles
Review of Moana Surfrider, A Westin Resort & Spa

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Moana Surfrider, A Westin Resort & Spa
Ranked #23 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
Guelph, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good location on the strip, nice atmosphere”
4 of 5 bubbles Reviewed 10 April 2012

We stayed here on our last night in Hawaii. It is a very nice hotel fro the moment you walk into the lobby. A nice sense of history. Piano player in foyer during afternoons/evenings.

Geat proximity to everything on the strip.

Try to get a roo in the Historic wing.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FF118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Nuriootpa, Australia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

After reading many bad reviews, I was a little concerned about our booking at the Surfrider. I needn't have worried. It was beautiful! I didn't take any chances though and went for the diamond wing with a balcony and ocean views. It was my partner's first time overseas and I didn't want it to be the last by choosing bad accommodation. From the moment you step into the lobby you are captured by the beauty and history of the building and it's fittings. Understated luxury. And what a vista, looking out to the enormous old banyan tree and the beach beyond. We spent a lovely afternoon under that tree working our (my) way through the cocktail list.
Our room on the 5th floor was clean and spacious with a million dollar view. The bed and pillows heavenly. The bathroom was less impressive but nothing to complain about. Short on bench space but did have a long shelf under the mirror. The aircon made some funny noises at night. We slept with the balcony doors open some nights and listened to the surf instead (or just had extra cocktails).
Food at the beach bar was delicious. I loved the sashimi nachos and fish tacos. Something refreshingly different. We splurged and had breakfast on the verandah one morning. Tony, our waiter recommended the buffet, which was fabulous. All the staff at the Surfrider were fantastic. Along with the 1st class location and wonderful ambiance of the hotel, they contributed in making our stay there memorable. Thank you (oh, my partner would love to go back again)

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kathryn67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

of Rett Butler and Scarlett,we didnt stay here but sat in the rockers,then went and had cocktails in there beach front bar,what a beautiful hotel,made me think of the old queenslander style in australia,Makes you fell like a million bucks even walking tru the front doors.would loved to have stayed here,its a gem among the hustle and bustle of waikiki.dont miss walking thr its front doors even to have a look

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank didee62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Island, NY
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

We stayed at the lovely Moana Surfrider for 3 nights and loved it! The location is perfect, the place was immaculate (and I'm picky - I look for dirt, mold, etc..there was none that I could find) and the staff was just so friendly and helpful. Music playing at night, hula dancers, too. Loved sitting under the big banyan tree and soaking in the Hawaiian atmosphere. The pool is small but we weren't there for that, so not a big deal for us. We had breakfast included in our package and it was very, very nice. The hotel is walking distance to all the great shopping and tons of restaurants nearby. I would stay here again without a doubt and I'd recommend this hotel to anyone!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LILady11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, Australia
Level Contributor
126 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

Arrived in Honolulu to begin our Hawaiian holiday after a 10 hour flight from Sydney to be told by the Princess Kaiulani Hotel that we did not have rooms!!!! There had been three rooms booked in September 2011 by our travel agent....you can imagine what happened next.......we were given rooms at the Moana Surfrider down the road........had to carry our own bags and arrived quite frazzled......we are talking seniors here! The staff at the Moana Surfrider were great......they did everything they possibly could to make us feel at home - it was love at first sight - what a grand old lady this hotel is.......beautifully renovated with all the mod cons, but still retaining its old world charm......loved the rocking chairs on the front verandah. We could just sit and watch the world go by. Rooms were good - although very noisy (street noise)......just be careful not to take rooms in the wing next to the front entrance......but we were just grateful to have a roof over our heads so we were not about to complain about a little noise!!! The meals under the trees fronting the beach were great and reasonably priced and the entertainment was nice - thank you Princess Kaiulani for the opportunity to stay at this wonderful hotel......we will definitely stay here again......

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank bestcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 7 April 2012

Having lived in Queensland Australia most of my life, the Westin Moana felt like I was returning home. The white verandahs, columns and tropical ambiance was so warm and welcoming as well as the nice touch of a lei (nut necklace) welcome!

The rooms although small, were well appointed. King size bed amazingly soft and alluring.

Opening our window on the second floor (Banyan ocean classic room), allowed us to take in the sights and sounds of Waikiki Beach. At night we heard only the ocean, although my sister and brother-in-law faced the banyan courtyard and were lulled to sleep by the music, beach and peoples laughter rising up from below (I'm glad we were on the other side).

Housekeeping were friendly and courteous at all times, they provided extra black tea when asked (Aussies love a good cuppa!) without hesitation. We paid the mandatory resort fee around $20 a day. At first this annoyed us that it was not advised on booking with our agent, however it included many things, ie. free wireless internet, bottled water each day, up to 60min free international calls a day, yoga classes, to name a few....overall, it was worth it!

Because the older area of the hotel has timber walls, it got a little noisy at times! You could hear people walking and bumping around upstairs and through the walls. However, as we were mostly out shopping and sunning each day, by the time bedtime arrived, it didn't really matter - we slept like babies!

One great service Westin Moana provided was their guest laundry, god send! Down in the basement, but set up with everything you need!

There were about a dozen weddings at the Westin Moana in the six days we stayed there (spring!). It got a little annoying trying to dodge the bride and the photographers, however it is such a gorgeous property for weddings! We even watched weddings out of our bedroom window on a few occasions!

Whilst there we booked (travel desk at Westin Moana) a luau with Paradise Cove - amazing!!! That was the highlight tour of our stay in Honolulu! We paid for the deluxe package, and were not disappointed....highly recommended!! My husband had been on the Germaine luau a few years ago, and believed Paradise Cove well and truly surpassed this luau!

We visited Pearl Harbour (second visit for my husband). Booked the tour through the hotel and got a great tour guide Cousin Kev! He was informative and very friendly. He made our day extra special by giving us tips on where to sit and when to get to certain areas to make the most of our visit!

We took the PINK trolley (different colours for different tours) for shopping at Ala Moana Centre. If you like the expensive shops, this shopping centre is for you! Me, I preferred Ross dress for less about a block away for my bargains!! The good thing about the Ala Moana Centre were the restaurants on the top level. We had drinks and snacks at the Mai Tai bar and enjoyed the relaxing lounge chairs and friendly service.

Our shuttle service (Diamond Head Vacation tours) in Maui and Honolulu was the best shuttle service we've ever used! We will be using again.

Yes, we would go back to the Moana Surfrider in the near future. Its location (right on Waikiki Beach and across the road from the International Markets), beautiful big verandahs with rocking chairs that just keep drawing you back day after day!

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank dric3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 April 2012

Visited Mar 2012 for 5 nights. Check in was fast though not as friendly as other Westin locations I've stayed in. Room was booked on great discount and the size reflected it. Small room, small bathroom, corner room adjacent to sitting area on 5th fl where a balcony was open to any guests. I mention this because at night the doors/window would slam and wake us up. Also the stacked daily newspapers would fly everywhere and the noise transferred into the room (i'm assuming it was due to the "openness" of the floor). during the day, however, it was nice to see the sunshine and feel the breeze. Housekeeping did an ok job--again not to the standard of other Westins. Overall we were satisfied with room.
The location was perfect--great for running a few miles along the beach or to Diamondhead. International market across the streets, mall within a few blocks (to the left), zoo and parks (to the right). The beach section is small and the umbrellas were impossible to reserve unless you wake up at 7am to make your reservation (in person at the beach) since you cant do it over the ph. And it is $50 for 2chairs and umbrella--all day rental.
The food was incredible and much better than other options in the general area. The best food we had our whole trip was at the hotel--buffet bkfast is def worth it, dinner and drinks at pool bar are delish.
Overall, I would highly recommend this hotel. Know you are paying for location. Service is shaky--some workers are amazing and go out of their way to help others can barely tolerate your questions. Also, if you want to do things around the island, dont stay in honolulu. We were on the North Side almost daily and it is an hr drive ea way. Some of the things we did in North Side: surf lessons, helicopter ride, golf, skydiving, Dole plantation, and mountain hiking/biking (jurassic park).

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LoveLifeNtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Moana Surfrider, A Westin Resort & Spa

Property: Moana Surfrider, A Westin Resort & Spa
Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Honolulu
#9 Spa Hotel in Honolulu
#12 Luxury Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Official Description (provided by the hotel):
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Honolulu, Hawaii

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