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“Great Location, Excellent Front desk Service!” 4 of 5 bubbles
Review of Sheraton Princess Kaiulani

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Sheraton Princess Kaiulani
Ranked #49 of 84 Hotels in Honolulu
GreenLeadersSilver level
Vancouver, Canada
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Location, Excellent Front desk Service!”
4 of 5 bubbles Reviewed 7 March 2012

As a repeat visitor to Waikiki, the Sheraton Princess was a new accommodation experience for me. All major hotels were booked upon our arrival a day early, so we stayed at a "familiar" hotel down the block. We requested early check in, and left our bags and headed to enjoy the sun. On our original booking we had requested 2 double beds, and this had been confirmed in the morning. Alas when we returned at 3pm, our room contained a single king. Michelle, our Front Desk agent suggested a rollaway, as a temporary fix, to which I replied "No". Brian, the Front Desk Manager, met with me, and with Michelle's assistance they ended up giving us 2 single rooms for the price of 1 room. We were both most impressed with the professional way this mistake was rectified.

My friend was put in a smaller room, adjacent to an elevator shaft, which was quite noisy. Understanding the Hotels capacity, we gain asked when a room became available away from the unending noise, would a room switch be possible, again to our delight, the Front Desk crew made this move seamless, while my friend was out- thank you!

The Hotel is very centrally located to the main shopping strip, and very handy to the beach. For both of us, the gym facility is very important, the new equipment, and state of the art cardio equipment was fantastic. I might add, there is a $12 a day resort fee, which includes 2 Bottles of water, coffee, free internet, beach towels, gym, fruit at the beach, and other goodies, that upon review SAVED us a lot of money.

The rooms in the old wing were rather dated, but very clean, and our housekeeper, Belinda was a joy! All said and done, I enjoyed my stay, and both of agreed we will return in the future. Well done, Sheraton Princess team!

Room Tip: Stay away from any of the North side 515, 615, 715, etc in the old wing, as you will hear the elevat...
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  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SprBaje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 16 April 2012
Mahalo SprBaje for sharing your great experience with us. We are so pleased to hear that our helpful front desk staff was able to assist you and make you most comfortable. Our centralized location is very popular with our guests so we are happy that you enjoyed it too. We are happy that you found our daily resort charge to be of value and enjoyed the included amenities. Thank you again for your gracious comments. We hope to welcome you back here again soon.
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3,289 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (689)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 March 2012

Upgraded my room upon arrival I was told it would be 250.00 total.A few hours later I saw tax had been added on a separate transaction on my credit card.it was even the card I secured the room with...Also stay away from the food at th Creation polynesion dinner show.Opt for just the show.we had the deluxe package at 116.00 per person food was horrible.

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jmcclain24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 16 April 2012
Thank you jmcclain24 for your feedback as this will help us to improve. We are sorry to hear that you did not enjoy the refreshments at our Creation, A Polynesian Journey show. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 6 March 2012

Room 379 is a smelly room with wiew and smell of the huge garbage bins in front.

The COZY ROOM WITH CITY WIEW consist of 5 parking floors of the Ohana hotel on the right, 4 floors of parking in front and 10 floors of the rear of the main building on the left side.

The advertised price is false and misleading as they charge you an extorsion fee that is called resort fee on top of your daily cost.

Enjoy

Room Tip: Visit your room before
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  • Stayed February 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank tzimoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 16 April 2012
Thank you tzimoun for your comments. We regret to hear that you did not enjoy your accommodations and appreciate you bringing your concerns to our attention. We have shared this with our management team and had our engineering managers and housekeeping manager inspect this room. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Champaign, Illinois
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

The hotel is located across the street from the beach in the middle of Waikiki. The hotel staff were exceptionally friendly and helpful. Most of staff are long-term employees.

The $13 take-out buffet breakfast box was well worth it.

Unlike most other Waikiki hotels, the ambiance around the pool was very relaxed and quite. The early evening entertainment was upbeat in a good Hawaiian way.

The hotel is centrally located and everything you need is within walking distance.

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 16 April 2012
Aloha Nelson35790 and thank you for your wonderful comments. We are pleased to hear that you enjoyed our location, friendly staff, and breakfast to go option at Pikake Terrace. We appreciate your kind feedback and hope to see you again soon. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
131 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 4 March 2012

For location this hotel is well situated. However given its size it is starting to show it's age in the quality of the rooms. Also checkin and check out processes seem to be arduous as they do not seem to have sufficient front desk staff at these busy times. Luggage delivery and handling is brought with problems, most recent stay opting to collect our luggage since it had not been delivered and was still at the hotel entrance. Rooms do have balcony, and the air conditioning switched off when the door is open. Unfortunately my room had it reversed; the air conditioning only worked when the door was open. it is time for a serious renovation, although I understand the very high floors have newer rooms.

Room Tip: Try to get upgraded higher floor rooms.
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  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank GJB21456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 16 April 2012
Thank you GJB21456 for your recent review. We appreciate your honesty as this will help us to improve our services. We are very sorry for the challenges that you have faced and have shared this with our management team. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
L.A.
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 2 March 2012

Just returned from Honolulu and had a wonderful time staying at the Sheraton Princess Kaiulani. It is right in the heart of Waikiki and though I was staying on the 24th floor, it can still be slightly noisy. Parking was free, which was a huge and unexpected plus. The service was as good as any place I've ever stayed. A gentleman at the front desk, Keoni, was especially exceptional. He was phenomenal at suggesting locals eats, places to visit (away from the tourists), and was just downright friendly. The rooms could use so updating, but the service, location, and views make this a top-notch establishment!

Room Tip: Definitely ask for a room with a ocean-facing room! They have balconies.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Staffing_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 16 April 2012
Aloha Staffing_Man and thank you for taking the time to share your review with us. We are so pleased to hear that you had a wonderful time with us and found our friendly staff to be exceptional. We appreciate you recognizing our associate so that we can highlight his performance. Thank you again for your comments.
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Burlington, Canada
Level Contributor
163 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
2 of 5 bubbles Reviewed 1 March 2012

I recently spent a night at this hotel with my parents. When I checked in I asked if I could pay for an upgrade to a suite so that I could have my own room. There were none available apparently. The receptionist said she had already "upgraded" us to a nicer room. It turns out she put us on a smoking floor which reaked of stale cigarettes - strongly. I havent been in a hotel with smoking floors in years and I feel we should have been asked our preference. We made the best of the situation as we didn't want to deal with the ill managed check-in lines again. The room fixtures were quite dated and the wallpaper was starting to peal from the walls. Also my mother was told she could have two queen beds when she made the reservation and apparently the hotel only has rooms with two doubles. Also she was told that parking was free and as it turned out we had to pay 18$ for the resort fee. The fee also included high speed Internet with an Ethernet cable - we all use iPhones and iPads so we couldn't access it, how about some wi-fi in the rooms?

This location is very close to the beach and the pool looked very nice. Due to the terrible room and service I would stay elsewhere next time I return to Waikiki.

  • Stayed February 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank JamesPharm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 16 April 2012
Thank you JamesPharm for your honest feedback. We sincerely apologize for the challenges you have faced and appreciate you taking the time to bring your concerns to our attention. We do apologize that your mother was misinformed in regards to our double bedding and also for the inclusions in our resort charge. We have shared your comments with our management team; as this will help us to better communicate with our guests. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Princess Kaiulani

Property: Sheraton Princess Kaiulani
Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815-6203
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Official Description (provided by the hotel):
Luxurious Sheraton Princess Kaiulani is near Waikiki Beach and downtown Honolulu. Our hotel has Creation, a dinner show; cultural activities; and 11,500 sq ft of event space for weddings or meetings. ... more   less 
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Honolulu, Hawaii

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