As a repeat visitor to Waikiki, the Sheraton Princess was a new accommodation experience for me. All major hotels were booked upon our arrival a day early, so we stayed at a "familiar" hotel down the block. We requested early check in, and left our bags and headed to enjoy the sun. On our original booking we had requested 2 double beds, and this had been confirmed in the morning. Alas when we returned at 3pm, our room contained a single king. Michelle, our Front Desk agent suggested a rollaway, as a temporary fix, to which I replied "No". Brian, the Front Desk Manager, met with me, and with Michelle's assistance they ended up giving us 2 single rooms for the price of 1 room. We were both most impressed with the professional way this mistake was rectified.
My friend was put in a smaller room, adjacent to an elevator shaft, which was quite noisy. Understanding the Hotels capacity, we gain asked when a room became available away from the unending noise, would a room switch be possible, again to our delight, the Front Desk crew made this move seamless, while my friend was out- thank you!
The Hotel is very centrally located to the main shopping strip, and very handy to the beach. For both of us, the gym facility is very important, the new equipment, and state of the art cardio equipment was fantastic. I might add, there is a $12 a day resort fee, which includes 2 Bottles of water, coffee, free internet, beach towels, gym, fruit at the beach, and other goodies, that upon review SAVED us a lot of money.
The rooms in the old wing were rather dated, but very clean, and our housekeeper, Belinda was a joy! All said and done, I enjoyed my stay, and both of agreed we will return in the future. Well done, Sheraton Princess team!
- Official Description (provided by the hotel):
- Luxurious Sheraton Princess Kaiulani is near Waikiki Beach and downtown Honolulu. Our hotel has Creation, a dinner show; cultural activities; and 11,500 sq ft of event space for weddings or meetings. ... more less
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- Also Known As:
- Sheraton Princess Kaiulani Hotel Honolulu
- Sheraton Hotel Honolulu
- Sheraton Hotel Princess Kaiulani
- Princess Kaiulani Hotel
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Princess Kaiulani Honolulu, Hawaii