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“Coffee Cups”

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Sheraton Princess Kaiulani
Ranked #52 of 84 Hotels in Honolulu
GreenLeadersSilver level
Ballina NSW Australia
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Coffee Cups”
Reviewed 8 April 2012

This hotel was in a good location and had many good points but we were not impressed with paper cups for coffee and tea. I know it's only a small thing but for a Sheraton Hotel we thought it just wasn't good enough. It would be simple enough for a person (not the cleaning ladies as they are hard working and do a good job) to come into the rooms just to change the cups and refill the tea and coffee plus add regular black tea and not just herbal tea for those who want it.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sluggo51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 20 April 2012
Thank you Sluggo51 for your honest feedback. One of the major purposes of online reviews is to hear our guests feedback which highlights the areas for improvement and your feedback provides our hotel with valuable information. Thank you again.
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3,491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Auburn, California
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 April 2012

Just returned from our 4th stay at the PK. Another fine trip. We had a high ocean view room that was very clean and comfortable. All the staff we encountered were wonderful. The mai tais are awesome! Location cannot be beat. We enjoyed the poolside entertainment,too. We hope to return, but with the impending renovations the price may not be right for us in the future.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank alohafam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 20 April 2012
Thank you alohafam for your gracious comments. Your loyalty to the Sheraton Princess Kaiulani is remarkable and we truly appreciate you as our guest. Our Mai Tai’s are definitely one of our most popular drinks and everyone loves are location. We are still in the planning stages of our redevelopment and have no set dates for when this will begin. We recently upgraded all our Sheraton Sweet Sleeper bed linens and added the Link@Sheraton. We hope to see you again.
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Alberta
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 April 2012

We recently spent a week at the Princess Kaiulani. We chose it based on the history of this place. We found almost all of the staff to be absolutely remarkable. It is amazing to me how they chat with you, remember your name and never miss addressing you with pleasantries while still doing a fantastic job at their respective duties. I tried hard to remember all of their names but I am not even partially good at it. I do remember a wonderful waitress at Splash named Michelle. The gentleman that runs the front entrance and luggage was absolutely professional without seeming cold or distant. He welcomed us like family.The front desk was the only weak spot as they were professional but missed the warmth that we found with absolutely everyone else in this amazing place. It is right beside the International Marketplace, across from King's Village and a crosswalk from Waikiki beach. We will definitely go back as will others we met there.

Room Tip: Ask for a lanai as that helps you take in the wonderful fresh air. Rooms on pool side and high up wi...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cduroch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 20 April 2012
Aloha cduroch and thank you for your amazing review. The history of Princess Kaiulani is an incredible story and we are so lucky to be on the grounds of her estate. Thank you for your kind comments in regards to our friendly staff and for recognizing the names that you do remember. Our main goal is provide exceptional service and we are pleased that we were able to do that for you. We look forward to seeing you again soon. Mahalo.
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Pagosa Springs, Colorado
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 April 2012

This hotel is just fine if you need a place that has a great location, easy walking distance to everything and a clean, not luxury, room. The staff is helpful, the pool area fun for kids and food is fine. The pool bar is great - nice bartenders and very helpful if you have questions about what to do - especailly Shanna, who gave us a ton of good places to visit. It was just a stopover for me - staying with a friend - but pretty enjoyable and I would go back.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruby717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 20 April 2012
Thank you Ruby717 for taking the time to review our hotel. We appreciate you taking the time to post such positive reviews – it’s always great to hear that our guests enjoy themselves during their travels. We hope to see you again soon at the Sheraton Princess Kaiulani hotel.
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Ipswich, Australia
Level 6 Contributor
149 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 4 April 2012

Don't get me started on this hotel!!! First of all we had a day booked there before our Cruise of the Islands on the Pride of America.....we were told that we did not have rooms......there were 3 rooms booked by our travel agent in September 2011.....we were bumped to another hotel after a 10 hour flight and left to our own devices to get our luggage to the other hotel......when we returned from our cruise we had a further 5 nights booked at this hotel......when we went to check in we were told that one of our couples had requested that they be in a different wing than the rest of us!!!! Written on our voucher was 3 double rooms in close proximity!!! It took ages for them to change it for us......they would not tell us what floor we were on which I thought was very strange.......we had paid for a high ocean view and I was trying to make sure that we were getting what we had paid for - and if I heard 'so sorry about that' one more time!!!!! The rooms were adequate but very noisy at night......I was extremely upset with the treatment we received from the reception staff......the lovely lady cleaning our rooms was a breath of fresh air in an otherwise bad experience......position of the hotel is very good.....close to everything.......wish things could have been different........

Room Tip: Not sure if there are rooms that the street noise does not impact on......just ask I guess.....
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bestcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 20 April 2012
Thank you bestcp for your comments. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and we apologize for the miscommunication. We are pleased that our friendly staff was able to offer you some comfort during your stay and are happy that you enjoyed our location. We hope to have the opportunity to welcome you back again. Mahalo.
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Travellers are raving about these Honolulu hotels

Whitby, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2012

The lobby of the Hotel is the best part of the hotel. The place goes down hill from there. The rooms are on the small size and need major upgrading. The walls are so thin you hear your neighbors talking.The staff was great to deal with and they tried to make our stay pleasent. The location is great but the outside noise from the trucks everyday at 5:00 AM was not fun. This should be considered a three star hotel.

Room Tip: Stay out of the older tower unless you really need to save money and do not take a room facing the n...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKManagementTeam, PK Guest Experience Team at Sheraton Princess Kaiulani, responded to this review, 6 April 2012
Aloha and mahalo Rick967 for taking the time to share your feedback. We regret to hear that your expectations were not met during your recent stay. Your comments are truly appreciated and will be passed on to our management team as we are always looking for opportunities that will help us improve. We are pleased to hear that you enjoyed our location and friendly staff, and hope to welcome you back to the Sheraton Princess Kaiulani. Mahalo.
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Los Angeles, California
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 April 2012

My family and I go to Hawaii quite often and always stay here. It's not super luxurious but it is pretty darn close. For families, it's perfect! Right across from Waikiki, great pool area, evening entertainment, good restaurant (although you'd find better outside of hotel). Close to all including the marketplace, which is next door, ice cream, pizza, etc. There's an ABC store in front where you can buy anything and everything - all day/night. Also, close to some pretty good restaurants.

Can't wait to get back.......

Room Tip: Try to get the Deluxe Ocean View above the pool - it overlooks the pool and you have a great view o...
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  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denise0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review, 20 April 2012
Aloha Denise0212! First we liked to thank you for your loyalty at the Sheraton Princess Kaiulani and for taking the time to share your story with us. Our location is in the heart of Waikiki, which many of our guests love. Mahalo again for sharing your comments with us.
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Additional Information about Sheraton Princess Kaiulani

Property: Sheraton Princess Kaiulani
Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815-6203
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Official Description (provided by the hotel):
The Sheraton Princess Kaiulani is located in the heart of Waikiki just steps from Waikiki Beach and a short drive to downtown Honolulu. The hotel invites guests to experience the true spirit of aloha while enjoying daily cultural activities, fresh, local breakfast and dinner buffets and the Splash Bar! ... more   less 
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Honolulu, Hawaii

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