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Paulo C
Bothell, Washington

Very well located

4.0 of 5 bubblesReviewed Feb 25, 2023
Like every hotel in Waikiki, garage and breakfast were not included, and dining in local restaurants usually means signing up to wait lists. Still, the location is awesome for the proximity with the beach. I recommend renting a car to visit must see places across Oahu. Back to the hotel. It is a high tower with less than ideal number of elevators, so going up and down can take a while. Rooms were not cleaned every day, which kind of sucks, but the ocean view is fantastic!
Date of stay: February 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach, responded to this review
Responded Feb 26, 2023
Aloha Paulo,

Mahalo for staying with us and sharing your experience. We're delighted you liked our perfect location and majestic scenery. However, we're deeply sorry if we fell short of your expectations. We will have your feedback communicated to the appropriate department. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us and we look forward to the opportunity of hosting you again in the future.

Mahalo nui loa,
Guest Services
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 24, 2023

Not happy has had to pay extra for breakfast each day an extra 15 dollars and even more on Saturday and Sunday. We stayed for ten days and room was only cleaned twice so had to use wet towels and ask someone for a rubbish bag as room had not been cleaned reception was not helpful
In the midweek to sort out transfers and time of pick up you can not seem to get a good meal there it is mainly snacky stuff and this is expensive and too fancy for my taste buds even the food a breakfast was not good

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hallsusan030
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach, responded to this reviewResponded February 25, 2023

Aloha Hallsusan030,

Mahalo for staying with us and sharing your experience. We are deeply sorry to hear about your experience. Our top priority is providing an exceptional guest experience, and we greatly value your feedback. We are committed to upholding the highest standards of cleanliness and comfort. We will report your feedback to the relevant departments and take additional measures to address this issue. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Please accept our deepest apologies, and we look forward to hosting you again.

Mahalo nui loa,
Guest Services

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Reviewed February 24, 2023

Visited for my sister’s wedding. She has lived in Oahu for 5 years, working as a wedding and event planner. She recommended Alohilani to me and I totally see why. Really enjoyed my stay. The pool outside on the 5th floor was so awesome and location was extremely convenient.

Date of stay: February 2023
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jkgallagher1991
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach, responded to this reviewResponded February 25, 2023

Aloha Jkgallagher1991,

Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're thrilled to hear you enjoyed our perfect location and exquisite amenities. Hosting you is a pleasure. We look forward to hosting you again in the future.

Mahalo nui loa,
Guest Services

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Reviewed February 23, 2023

Hotel is great except one thing: parking in hotel garage is super expensive $48 for 1 night! and you can't park on street overnight, so it was a problem for us. To top that off there was a sign in garage saying that they are not responsible for stolen belongings. Cannot even get a security for $48 a night.

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank uabebe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach, responded to this reviewResponded February 25, 2023

Aloha Uabebe,

Mahalo for staying with us and sharing your experience. We're delighted you liked our exquisite hotel. However, we're deeply sorry if we didn't fully meet your expectations. We will have your feedback communicated to the appropriate department. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us and we look forward to the opportunity of hosting you again in the future.

Mahalo nui loa,
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2023

Really enjoyed our stay (again), such a great place all round. I tried the new (?) Poke Nachos up on the Swell Pool Deck and they are to die for. If you love Poke (who doesn't), they are a twist on nachos and use wonton chips instead of corn chips. I even went back for seconds later that evening. Now I need to figure out how to make them at home.

Date of stay: February 2023
    • Sleep Quality
    • Cleanliness
    • Service
Thank peterE83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach, responded to this reviewResponded February 25, 2023

Aloha PeterE83,

Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're thrilled to hear of your fantastic visit. It is a pleasure hosting you. In the meantime, don't hesitate to contact us if we can assist you in organizing your upcoming trip to Honolulu!

Mahalo nui loa,
Guest Services

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Reviewed February 22, 2023

Perfect location, the beach is directly across the street. Clean, friendly and professional staff that go above and beyond to assist you. Don’t sleep on this one! What you see on the website is about what you get! Can’t wait to go back.

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank M P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach, responded to this reviewResponded February 25, 2023

Aloha Mptoya,

Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're thrilled to hear of you enjoyed our perfect location, cleanliness, and excellent staff. Hosting you is a pleasure. In the meantime, please feel free to reach out if we can help plan your next visit to Honolulu!

Mahalo nui loa,
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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