Don't get me wrong, we really like the Halekulani. We like it so much we spent our honeymoon here and have returned every five years. We just celebrated our 15th wedding anniversary here several weeks ago and had a good time. But when a hotel makes a point of saying--at every turn--how "perfect" it is, it sets such a high standard that any minor flaw seems glaring. For instance, on all previous stays at this hotel the lobby staff would pass out bottles of water to guests who were leaving on tours or just walking around Honolulu. This really set the hotel apart from all others--a really nice gesture that has been discontinued. They still have a large contingent of staff at the front, but unless they are parking cars they just seem to be milling around. Also, I was surprised that the food quality has also declined. Our room rate included either a buffet breakfast of a full American breakfast. On our first morning we had a buffet breakfast at the House Without a Key restaurant and it was a major disappointment. Coffee was served very weak and only lukewarm. The variety of food was okay but nothing tasted really good. What was really shocking was that the breads and pastries were all lined up on platters covered with white napkins!! I know they have a problem with birds swooping down and stealing the bread, but really. A five-star hotel cannot afford to buy covered see through platters available at any restaurant supply store? Any time you would lift the napkin to try and see what was underneath a staffer would rush up and cover it up! The next morning we decided to have a full American breakfast at Orchids which was fantastic. The macadamia nut pancakes were fabulous, but again while the breakfast was part of our room rate, they charged us for coffee and juice. Really petty and not worthy of "The House Beffitting Heaven." Otherwise service is still top notch at this hotel. We appreciated the in-room check in. Really great especially after a 10-hour flight! The pool here has never been a high point-way too small but since the beach is just steps away it isn't an inconvenience. Rooms are spacious and relaxing with wonderful terraces overlooking the ocean. There is a certain calmness to this hotel which is much appreciated after a hectic day on the tourist packed streets of Honolulu. Will we return to the Halekulani again? Of course.
- Official Description (provided by the hotel):
- Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more less
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- Also Known As:
- Halekulani Hotel Honolulu, Hawaii