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“Soup, Service and "Slammed"”
Review of Pho Sho - CLOSED

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Pho Sho
Cuisines: Vietnamese
Restaurant details
Reviewed December 7, 2013

We have eaten at this restaurant from time to time, and have always enjoyed the friendliness of the owner and the flavor of the steaming hot pho and the flavor of the spring rolls. It had been awhile since we had been and today being cold, it seemed a good fit. The 3 of us ordered both large bowls and appetizers for almost $50 which we do not take lightly in this economy. It wasn't as good or as flavorful as we remembered but that is the way it goes. We visited with the people next to us, who were there for the first time and, as locals, were disappointed. I don't think they will be repeat customers. This is what we observed. Having received no service other than food being delivered to the table, the people decided not to leave a tip. Upon leaving, the waitress asked if everything had been ok. The people hesitated and then quietly and respectfully said, "Well, to be honest it wasn't as flavorful as we had hoped." Immediately she snapped, "Well, we don't change any of our recipes so ....." Then she gazed pointedly at the table and said loudly "We know when someone doesn't leave a tip they are really unhappy, so good luck with THAT" and they were briskly herded out the door. We were absolutely shocked. Since when is a tip a given? Isn't it for good service? Isn't it a personal decision? We were absolutely shocked, and while we really admire and like the owner, we will not be going back after witnessing this. As former food service owners ourselves, if someone had a comment or criticism we did our best to make it right and even if it was a difference of opinion, you just grin and bare it. So I guess we would say in return "good luck with THAT.: Very unfortunate, very rude, very sorry to see it.

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1  Thank mrscoolstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (28)
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8 - 12 of 28 reviews

Reviewed December 7, 2013

Tiny, loud space makes it a less than desirable dining experience, but the Pho is pretty good - not the best, but above average. Pricey for a bowl of soup.

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Thank Fionamic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 16, 2013

Love the place, it's been one of my favorites since it open. Only " bad" thing is that they don't have high chairs for little ones.

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Thank Twiggy0913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 17, 2013

If you do not mind listening to an owner who was neither gracious with nor polite to us and a waitstaff who barked at us to sit down for table service, then I think you can enjoy a good bowl of soup at Pho Sho. Pho is a favorite dish of ours, and we have tried it in many other cities, etc., including Vietnam. It is not great at Pho Sho but it is good. Pho Sho´s spring rolls were delicious.

Perhaps we caught the owner and staff on a bad day. I certainly hope so.

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1  Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 23, 2013

I have come to really enjoy a good bowl of chicken (Pho ga) or beef (Pho ba) soup. I make it at home but when time is short or the mood strikes I go to this place. It has a few other items on the menu but the Pho Ga is the star of the show. There are many tasty ingredients in the soup, the broth is excellent, and you can sit and watch shoppers and other pedestrians walk by the large windows while you enjoy your meal.

Thank Itswoots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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