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Review of Lenox Hotel

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Lenox Hotel
Ranked #1 of 5 Hotels in Dagupan
Reviewed 31 August 2017

Perfect for Business trips as the hotel is located right in the heart of the city! Rooms are newly renovated, service was phenomenal, internet is blazing fast the hotel now has FIBRE Internet! My go to hotel in Dagupan City!

Room Tip: new wing and studio rooms
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  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank NeilSpeedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 15 of 99 reviews

Reviewed 27 August 2017

Inside robbery job is going on in this hotel. There's is a mismanagement.Guests security and security of guest stuff should be taken utmost attention. Giving keys to the housekeeping staff and and proper housekeeper assignments must be done in order for the management to know who gets in and out of the guests rooms.

  • Stayed: August 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
8  Thank Ghemarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2017

We stayed here for 1 night only. Stayed at room 409 which is a twin-bed room. We are 3pax, yet it is still comfortable. They provided us with extra mattress but 1 bed can already fit two persons, thus we didn't use the extra mattress. The room is spacious, which includes cable tv, T&B, cabinet, water heater, and a long desk. My only comment is that some channels in the tv has intermittent signals, thus, display is not clear.
The hotel also has a wifi. Even if we are at the top floor, the wifi has still strong connection. The bathroom is also clean, which already includes a hair blower. They also provided good quality towels. The room has a small window, but no view, which is no problem for us because near our room is the lobby of the floor which has a wide window.
The food during the breakfast is delicious. You can choose from Filipino, American or Continental breakfast. And all the staff of the hotel are friendly and courteous.
Overall, I recommend this hotel and will definitely stay here again.

  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Marlene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2017

The room although small was clean and modern as was the lobby area. Service in the restaurant was horrible. We were a large group and ate dinner and breakfast in the restaurant and on both occasions our orders were extremely slow to arrive and mistakes were made. Even the continental breakfast which consisted of bread and fruit took over 45 minutes for some of our party to be served. We were only provided 1 key which needed to be placed in a receptacle to turn on the power which meant that when we left the room the A/C would turn off and the room would warm up.Even though we paid extra for an additional guest in our room, they only provided 2 complimentary bottles of water and were denied a third one when we asked.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ArtB56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2017 via mobile

Good for short term stay the room we booked was big for two persons. We are booked in the old wing of the hotel so as expected there was sign of ageing in the room. Bedsheet is not that crisp and white. Good thing there was a bidet in the restroom
and the aircon works perfectly. The receptionist was friendly and informed us that next time we should try the new wing. The buffet breakfast included in the package was simple but delicious especially the smoked longanisa. We will be back and will try the new wing to experience again the value for money stay.

Stayed: May 2017, travelled as a couple
Thank Helllokitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2017 via mobile

Since it was Bangus festival when we arrived in dagupan city, all hotels were fully booked, we were relieved when we called Lenox Hotel and was told there is a vacancy in their Signature Suite, it was pricey at 6,200/night, but we saw the picture of the suite in their website and the room amenities such as amazon shower, bathtub, it looked luxurious and nice so we checked in
But to our horror, the suite given to us was the old one in 4th floor, we weren't told about this, in short, we're robbed!
The room was huge but it was so old, king size bed had thin mattress, sheet cover had yellowish color, no bathtub or amazon showerhead as depicted in their website, for the price of 6,200, it was highway robbery!
To future guest of this hotel, Caveat emptor!
Better see the rooms before checking in!
Totally horrible experience

Stayed: April 2017, travelled as a couple
Thank arthur b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natains, Manager at Lenox Hotel, responded to this reviewResponded 3 May 2017

Dear Mr. Arthur,

Thank you for review on our property.

Upon further investigation on your concern, I believe what you saw on the website was our Signature Suite but when you inquired upon reservation you were informed that the only available room is the Deck Suite which is a different room category than the room you saw online. At no point during our phone conversation did we mention that the Signature Suite is available nor did we mention that the Deck Room is similar with the signature suite or it is equipped with a bathtub or amazon rainshower.

Although our deck room does need improvement, the room is equipped with a big veranda, master bedroom, a private living area, dining area, a small kitchenette and a panoramic view of the city. The room has a 300 sq meter floor area and is located on the top floor of the building.Our guest can enjoy a whole floor of the building all to themselves hence the reason for the higher rate for this room.

We apologize for the misunderstanding it was never our intention to mislead our guest during their stay with us. We are working closely with our team to prevent any further incidents. Thank you and we look forward to welcome you back to Dagupan City

Best Regards,

Miriam Tiu
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017 via mobile

It was great to be back to my favourite hotel in Dagupan again last week, I ended up staying for 3 nights. Nothing is ever too much trouble. The staff are always helpful and friendly and always seem to show genuine interest in their guests.

I stayed on the 3rd floor on 2 nights and the room I stayed in, I believe 325 was superb. The new rooms are modern, well designed and offer every comfort. Due to the hotel being full on one night, I ended up staying in one of the old rooms. This was also clean, comfortable and fit for purpose.

Having stayed at the Lenox over 15 times over the years, if not more, I continue to enjoy my stays. In fact over the years, my whole family have stayed and we consider the owners as family really. They are really caring and always seeking feedback on how they could make improvements.

This shows that they care about their guests and is often hard to find nowadays in some of the larger hotel chains.

The restaurant, Cafe Felix is also very good and the team are very professional and caring. Over the years, their door man, Richard has become a trusted friend. He is very funny and is always there to help carry bags, take you to the nearest jeepney stop and help in anyway.

Looking forward to my next stay, I can confidently say that I would trust these guys with my life. Maraming Salamat po to the whole team at the Lenox Hotel!!!

Stayed: April 2017, travelled with family
Thank malcyLondonEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lenox Hotel

Address: Rizal Street, Dagupan, Luzon 2400, Philippines
Region: Philippines > Luzon > Ilocos Region > Pangasinan Province > Dagupan
Restaurant Room Service
Hotel Style:
Ranked #1 of 5 Hotels in Dagupan
Price Range: $58 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lenox Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
Lenox hotel is a luxurious facility designed to meet your corporate requirements for both quality service and first class amenities. Being in the center of the city, our hotel ensures accessibility and convenience to every guest traveling for business or pleasure. Similarly, Lenox Hotel is just a stone's throw away from Dagupan's two major thoroughfares which play host to fabulous annual events and happenings. Equipped with the most modern facilities and amenities to complement our sophisticated interiors and impressive architecture. ... more   less 
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