Upon looking through the bedroom window at about 6:50am on May 17 I realized that MY CAR WAS MISSING!!! The owner said at about 3 or 4am she noticed the car was gone and her gate left open so she went out and closed it. Appeals with the owner to see video footage from their surveillance camera were met with 'IF the police want to see who steal the car THEY will come and look' and they did not know how to operate the camera. How could this be...where was security...wasn't the gate locked? I was told (Jamaica's) guest house policy indictates that gates are not to be locked. One phone call to the authorities and I was told 'NOT SO'! Miraculously seeing footage was now possible but of SEVEN cameras the ONE on my car's vacant spot and to the property's entrance/exit shew pretty dark. Questions:
1. How can you operate a property where the security mechanism to your entrance/exit does not give clarity because it was (firstly) covered by the theives or (secondly) damaged by weather? Interestingly, all other cameras are spectacular! Why not change them if you really do care for your guests' well-being?
2. If the alleged guest house policy prevents locking gates, why the need for a padlock (as seen) then?
3. Where was the security PERSONNEL? Interestingly, he indicated its a "hard job" to be checking in on rooms and keeping them fresh....and so I guess an excuse as to why there were no 'eyes' on the property

It is your choice...but as for me NEVER AGAIN! WOULD NOT RECOMMEND

2.

Stayed at Retreat Guest House from 29/03 for the weekend. It was an amazing break. The hostess Joyce Grant, went out of her way to make us feel welcome. The hospitality was awesome, from start to end.

To classify this place "luxury" is a gross misnomer! Hot water issues 2 of the 3 days stay. We were the only guests 2 of those days. Charged a surcharge of $90US for air conditioning there was only a ceiling fan in the room. When paying upon leaving I inquired about a refund for the non-existant air conditioning and was informed I had been upgraded because of the view! First time I had heard anything of being upgraded; as I was leaving. The view was indeed splendid, but not worth $90US to me. We were told the balcony space was for our private use though clearly it was for sharing with the next room, as we found out; they liberally showed the room catching me in akward circumstances without warning and disturbing my privacy. You could easily see into my room from the balcony. The TV was not working either. The host also was very inconsistent in terms of attitude toward us. The first day she could not do enough for us, the next we were treated like we were a huge inconvenience. When we went out for dinner and returned all interior lights were off and we had to use the torch on our phone to find our way to our room. Not really sure what was going on at this place, but not the calibre that would warrant a "Luxury" designation. It is also quite remote in it's location. Nice to hideaway, but inconvenient if you want to dine elsewhere or do anything except to stay put. I will not stay again.