Horrible - hot tubs don't work, pool is filthy, torn towels with holes, no diet colas, 1 bottle of water per person in 'stocked mini bar' for the week - broken lounges, had to haveshoes on to have a shower - black mold and mildew, balcony door did not close, 2 of 3 restaurants never opened, 1 bar of 4 open, no games room, gutters falling off buildings, no SPA, bar glases are just rinsed and resued, not washed, food ok but certainly no sancks .... thank goodness for the ocean.
We are sorry you had such a bad experience. Mangos is advertised as a 3 star resort and meets all the requirements. Games room is huge with pool tables, ping pong, etc. Spa is there and advertised all over the place. Food is available constantly from 730 am. Breakfast is always at the main restaurant, lunch at the pool bar and dinner varies depending on weather, menu, occupancy, etc. Many of your statements are exaggerated and some totally untrue.
To begin this review I would like to state both myself and my boyfriend very much enjoyed our stay at Mangos and would return.
Male and Female from CA, mid 20’s
Things to keep in mind when booking
It’s is very small, which was a plus for us. We stayed during off season and roughly 40 guests that we could count, were in the resort at any given time. Be mindful that the planned resort activities, while always engaging, don’t always draw a crowd (so you may be doing karaoke by yourself).
The resort is weather worn, and we assume it hasn’t seen many renovations. This was the aspect that effected myself the most upon our arrival. It was cloudy and windy and the indirect lighting does a disservice to the look and feel of the resort. The next morning in the sunshine I felt differently. We did not have hot water our entire stay. We just took our showers once we were done for the day in the ocean, before dinner. Showering is not the most enjoyable experience. We could also hear much of our upstairs neighbors early morning activities. If you are looking for a glamorous pool and jacuzzi experience, this is not your resort.
The bar and food, we enjoyed. We especially enjoyed their local cuisine. We wished there was more of this, but they seem to favor their Italian dinners. The grill they have for lunch was very tasty. Drinks are strong, and delicious.
The beach, my absolute favorite part of this resort. I wished I spent more time here, but we planned excursions which were of course fun. I love that after I finished snorkeling I could throw my flippers on my balcony of my beach front room that was 20 yards from the ocean. The snorkeling is minimal but you can see a few varieties of fish, small schools, a little sunken dinghy, and some sea grass lands. There is seaweed that washes up on the beach but they try and maintain it. Most of the time the water is calm but can pick up in the evenings with the wind. It was a 5 second walk from the beach to the bar.
Before you book read through all the reviews and leave your expectations back at home. While we enjoyed our stay, we understand that it can cost a lot to travel to Jamaica so we want you to know what to expect when you come.
Hope you enjoy!
Thank you so much for your honest review. Mangos is indeed not for everyone, you have described it accurately. A laid back, cozy, traditional, 3 star resort. We are pleased you enjoyed your stay and look forward to seeing you again in the future.
First the positives: the grounds are quaint and rustic and the overall atmosphere is relaxed and laid back. The staff are friendly and warm and the food is terrific (what is lacking in variety is made up for in quality - including the best jerk sauce ever). The water slide is lots of fun. We made some good friends around the pool and bar.
Unfortunately, after 7 nights the weak points of the operation are impossible to ignore. Mangos is a two star resort struggling to meet 3 star standards.
The property in general is in dire need of some paint and elbow grease. Cracked and peeling paint, rusting fixtures, trash lying around, bags of dirty sheets and towels left on the walkways overnight. We had no hot water in our room for seven days. The WiFi is questionable at best. The pool is so grubby you can’t see your feet for the layer of silt on the bottom.
On our last day, 90 mins before check out, there was no water in the room. So we had a 12 hour travel day without being able to shower first. Apprently the plumbers broke a pipe while they were (finally) working on the hot water (again, after seven days without any).
Sadly, when we asked to speak to the owner before we left to discuss our feedback, we were informed he was too busy to take our call, but that he would email us. We are still waiting.
Without some serious investment in the upkeep and maintenance of the property and basic amenities, we won’t be staying there again in the near future.
We stayed at Mangos for 2 weeks on a late escape and found this resort to be a haven for a low cost break in the sun.
The weather was almost perfect and the sea was warm with several areas for comfortable swimming and snorkelling.
Beach beds need replacing but there were ample, never a struggle to find one and no need to even think about putting a towel out.
The beaches suffered from seaweed coming in virtually every high tide and Alex worked hard every day trying to keep it clear.
Rooms are old but large and air conditioning quiet and effective. Bathrooms need an overall and on many days there was a lack of hot water.
We stayed in room 101 right on the beach and woke up every morning to a picture perfect view form our balcony.
As a 3 star resort the food was adequate with the occasional shortage of choice and the bar prove to be a little challenging when supplies were not immediately replaced.
Only one eating place was available at any one time.
However nobody went short.
The large pool has a slide which proved popular with the young at heart.
The highlight of the holiday was the staff.
Restaurant staff, Nicola, Marvalyn and Latoya are worthy of a mention, also the night restaurant staff who worked extremely hard. Also the bar staff Ortia and Christina always ready with a smile and fantastic laughs.
Entertainment was a low point being an absolute waste of time except for Friday nights when a band came in, who were very good and the entertainment lady was NOT around.
We fully recommend this hotel for a budget break but do not expect everything to be perfect.
Horrible resort! Do not go there.
They advertise more bars and restaurants than they have. Well, there is only one bar and one restaurant with super limited options and they run out of food and drinks. So you have to make sure to eat within the first hour! And drink all you can before 8:00 pm.
The rooms are ok, but you can hear everything your next door neighbours are doing. Everything!
The pool is so dirty you can't see the bottom and the beaches are so full of seaweed that you can't walk on the beach or swim in the ocean nicely. They do not clean their beaches. You can see a guy pretending to clean them but. You don't see the results at all. Furthermore, they do not have umbrellas by the beach!
I'm sorry you did not enjoy the resort. There are 4 bars and 4 restaurants, opened according to schedule of themed dinners and amount of guests. Food and drinks are always available. The beach and pool are cleaned and inspected regularly. I wish I could post current photos here. The beach is 600 feet long with many naturally shaded areas (trees).
We are sorry this resort was not to your liking, it is a traditional Jamaican hotel with charm and warm Jamaican vibes.
