We booked a kayaking/ snorkeling trip from Fajardo to Culebra. We paid in full which included the transport fees to and from the islands via the ferry. First, we sat in line forever - over an hour and fifteen minutes - on the filthy ground and packed in like sardines! Then, our ferry didn't leave until well after an hour than it was supposed to! (Causing our guided trip to also be shortened in length!)
When the "guards" went over what I can only guess was the rules and safety precautions for the trip, my family and I felt we were at a boot camp where a giant man was YELLING at the people in our section of the boat in spanish and we had three more guards around the interior of the section which felt eery.
Coming back, the line was better, but again, we left over an hour late, causing us to miss our dinner reservations we had planned well in advance. There is NO taxi stand (our concierge said there was) - so when returning, make sure you have transportation set up in advance!
This needs to be run by a charter company with MUCH better customer service reliability.
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