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All reviews hotel grounds very nice hotel ping pong air conditioner special thanks perfect holiday bungalow german crete sunbeds shampoo greek pools tavernas cupboard season music
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Reviewed October 5, 2017

This is a beautiful, modern hotel, a very large complex, mostly filled with German-speaking guests. Food in the dining room very nicely prepared, always a choice of a meat, fish or vegetarian main course at dinner, and extensive breakfast buffet. There are a variety of tavernas, swimming pools and sports facilities on the grounds. The beach is beautiful and well kept. There is also a wide variety of rooms,

What I don't like are the hordes of people in the dining room, which is very noisy and certainly not relaxing. While the food is good, it is certainly not typically Greek. Beach can also be quite windy at times. Nonetheless, a lovely place.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Peter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 21, 2017

We have been in Crete at the beginning of September and we were sure about the good weather. We were definitely not wrong, so I think it is one of the best times of the year to have a holiday in Crete.
The resort is very beautiful and green and with nice spaces and flowers and ...
Buuut, we had a lot of issues, not because of the hotel necessarily, but rather a combined "thing" between the local travel agency and the resort:
- we arrived and we have been informed we have no room booked (actually we have been told our reservation have been canceled)
- we received a room but only for 3 nights and after we had to move (which was a little complicated just because when you travel with 2 boys of 2 you have top un-pack and pack everything multiple times)
- on the day of the rooms' change we have been informed that we can keep the room till 13 but the cleaning personal came around 11:30 when the boys were just falling asleep and we had to move 2 sleeping / grumpy kids from one floor to another
- on the departure morning we have been asked to pay a cafeteria bill that was not ours (luckily I manage to speak a little Greek and to make them understand that on the hour the coffee was "consumed" I was not even in Greece but still at home)

But generally a nice experience and again generally lovely stuff, especially if you are able to speak some of their language because the resort is mostly focused on German and Russian tourists so the personal speaks fluently those 2 languages and not so much English.

Special note to some of the restaurant stuff: do not consider a foreign traveler / tourist not able to understand when you speak bad about them in Greek. Some do understand you when you are joking about their refusal to get something to drink so that you can get a big tip.

Room Tip: Family suite in the main building are the best option: quieter and bigger
  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Veve_33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 10, 2017 via mobile

We have staying in the kernos beach hotel and I have to admit that from A till Z, it has been a very positive and excellent stay. Rooms are well equipped, we have booked a family room with 2 sleeping rooms and 2 bath room enough cupboards for all 4 of us. Everyday rooms were cleaned and properly despite the sand we have left everyday a big thank for the entire cleaning team.
Beach and pools are lovely and especially on the side of the baby pools. They are well done and cosy for families. The beach is wonderful. The food and services are outstanding, waiters and leaders at restaurant are helpful, great, amazing and friendly and pamper you as it should be. A special award to lovely Sonia, our son keeps talking about you :-) .

Why I am not giving 5 stars????? Only because on vacation I do not want that management of resort will force me to wear long pants for dinner. A nice and elegant short and shirt are more convenient for a 30 degrees no? ( even if the "maître de salle" let us coming with shorts and shirts special thanks to you master.

Lovely place lovely people It was nice vacation thanks to the Kernos team. We will come back .

Stayed: July 2017, travelled with family
Thank LeLudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 4, 2017 via mobile

We staied in the Kernos Beach for one week, with half pension.
The bungalows are very well, the employers are sooo friendly and there is a lot to do by the Hotel (Minigolf, Tennis, Watersports, Billard, Ping-Pong, Fitness)

The negative things were for us, that our room was a good walk away from the reception and also from the dining room (you can eat also outside on the terasse, near the sea)
and the dinner is only till 21.15. For us, who wanted to stay by the beach a little bit longer, sometimes, we had to stress a little.

On the whole, the Hotel was beautiful, the beach also (if you can catch some sunbeds early enough) and the pool too !

Stayed: August 2017
Thank SeryDivinaItaliana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 5, 2017 via mobile

I went on holiday one week with my 14months baby. Thé staff is friendly and helpful. I had a garden bungalow that was very modern with a beautiful bathroom with a great shower. The beach is Amazing, thin sand and very large Perfect for kids and non. The restaurant offers a varied breakfast and in the evening dinner is a very large buffet with salads, Fish, meat and vegetarian dishes as well as cheese and desserts and fruits. There is a pool for babies, one for children and one for adults. There is no music or entairtanment but it is good for a chilled holiday plus just walking outside of the hotel and few minutes walk there are2bars, restaurants, shops. ..i loved it!

Stayed: June 2017, travelled with family
Thank MariellaL222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia H, Leiter Gästebetreuung at Kernos Beach Hotel, responded to this reviewResponded June 7, 2017

Dear Mariella,

Thank you very much for your review in TripAdvisor. We are happy, that you enjoyed your stay here in Kernos Beach and appreciate very much, that you published this as well.

We should be glad, welcoming you again here some day and will be at your disposal any time for questions concerning the hotel or a reservation.

Wishing you a nice summer and looking forward to hearing from you soon again.

Sunny regards from Crete,

Claudia Hauser
Sales & Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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