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Reviews (1,955)
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Reviewed April 2, 2018 via mobile

Just arrived back from a week in Nastro Azzurro Sorrento. All staff in the hotel were first class, the hotel is all inclusive, these people were not being nice to people for any monetary reason, it was clear they loved their job and they made all the guest feel so special. Thanks to you all!
The food was excellent especially the silver service evenings,the food was amazing the drinks were free flowing, it wasn't just a glass of wine with your meal, it was a bottle on your table and in the bar the staff knew what you were drinking and were refilling the drinks as soon you had finished.
The rooms were beautiful, we stayed in the annex, the entertainment on a night was very tasteful. It was lovely speaking to other guests. Most of whom were of the same mindset. It's beautiful place in the mountains with great hospitality. Also a base to visit some fantastic places, we did this by local bus and trains, Positano, Pompeii, Amalfi, Naples and Capri by boat.
Thanks again to the TUI team and especially the Italian staff at Nastro you really made our holiday. We will be back!

Stayed: April 2018, travelled as a couple
14  Thank GRandle_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 1, 2018

I have stayed in many hotels. and can honestly say the food from the self service stations has been the coldest we have ever had. (should have been the hot food ) Nothing was even luke warm, restaurant holds over 100 people, and they bring out 10 portions at a time. good you would think fresher hotter food (but no), It comes from kitchen cold , Complained twice to senior management who shrugged their shoulders , Many guests complained , Did not feel that they could cope with the amount of complaints. They did eventually bring in some changes.
Next point which was we arrived on Friday 23rd March hotel was only opened that day after the winter shut down ,Hotel was not ready , painters, workmen in, fountains no water, Jacquzzis no water ,
Rooms were far too warm with no control over the temprature,
A bit more isolated than we thought, although they run free shuttle to Sorrento 30 minutes away ,
Younger people would struggle to find enough things to do here ,
Good points - nice and friendly staff , Drinks are branded ,Rooms are nice ,
Met lovely people.
But sorry I won't be returning.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
6  Thank alexlowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 28, 2018 via mobile

The welcome was fantastic. The staff cannot do enough and the all inclusive deals allows prosecco. The daily bus trip to Sorrento is a great experience. Try and sit at the front to see the driver avoid all of the obstacles.

Stayed: March 2018, travelled as a couple
3  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 24, 2018 via mobile

Just arrived but thank you for a great welcome looking forward to the rest of our holiday
The staff can not be praised enough for there genuine welcome
The food has been very nice so far
Our room is fab mood lighting 118 very nice little terrace
We have stayed at quite a few Sensimar hotels and as usual no disappointments

Stayed: March 2018, travelled as a couple
7  Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 22, 2018

My wife and I stayed here for 10 days in June 2017. We found the hotel to be very relaxing with great food choice and very friendly, professional staff who were also great entertainers! The only downside was on the day the owners daughter got married in the hotel, many of the guests were very upset at the way we were treated throughout the day particularly at mealtimes. Overall though we had a lovely time.

Room Tip: Best view is from rooms directly above reception area
  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank kevinmcg20162018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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