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Holiday Rental House -
3 Bedrooms, 3 Bathrooms, Sleeps 8
Haltwhistle, Northumberland, England

Reviews from our community

Average - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Barry H
Nottingham, United Kingdom
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Cottage OK. Owner not OK.”
Reviewed June 14, 2018 for a stay in June 2018
people found this review helpful

A group of 4 of us rented Stone Acre Barn in June 2018. The cottage itself was reasonable enough but the owner was not.
On arrival at 4pm, Clare [--] told us a photographer was in the property and we could not go in until he had finished. There was no apology or sympathy, just a firm no. She closed the gate so we could not go in. We had to go away to a nearby centre, incurring parking and refreshment charges we did not want, instead of unwinding and unpacking after our long drive.
Early in the week the switch on the kettle broke off in normal gentle use. Upon reporting it we were told we had broken it and would have to pay for it. Nonetheless we were given the impression they would bring another kettle next day. It never came. Then two of the alarms started beeping every 30 seconds (worn out batteries) so we tried to report this, but no reply at the door. So we bought new batteries ourselves rather than listen to beeping for the rest of the week.
On leaving we told Clare [--] about the batteries, but far from thanking us, she criticised us for not reporting it to them at the time! She then demanded we pay for her kettle, which we refused. She shouted at us "You are the most horrible people I have ever met" and "Get out and never come back".
The kettle concerned is the one you will see in this series of photos, however old they may be. The problem isn't the cottage itself, it is the massive antagonism of the owner towards her paying guests.
Oh, and if you do come anyway, bring some spare toilet paper, there are no spares within the cottage.

Would you recommend this hotel to a friend?   No.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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