Been wanting to eat here for a long time .We visit here a lot in the summer time both as a couple and also with our scooter club on ride outs .
We know its not cheap here but it was my birthday so my husband booked us a table as a treat .
We live around an hour away when we arrived we had made a HUGE error .We hadn't picked up my husbands wallet with his money in .
We phoned the restaurant to explain the situation and cancel the table from the car park .
The girl we spoke to was so lovely we explained the situation and she said not to worry still come in , I said could we provide the card details and get my daughter to send a photo of the card front and back .She said that was fine .
From walking from the car park to the restaurant it all changed .The poor girl was mortified her boss said no way was he allowing that .Now I get the security issue I really do .
The poor girl was so sorry she had said yes and then now it was a no .
The customer service was pretty awful they offered no suggestion to our error an hour drive back home and there again wasn't an option so we just left .
We went else where nearer home and had a lovely meal .
It's a shame I've still not eaten there and probably never will come back not even for a drink after that experience.
The young waitress is an asset to this place your customer service was 10/10 .The rest gets 1/10 !!! .
- Also Known As:
- The French Hen Hotel Stourbridge