We took a Taxi Vinales Cuba transfer from the Santamaria airport to our resort in Cayo Santa Maria... read more
We took a Taxi Vinales Cuba transfer from the Santamaria airport to our resort in Cayo Santa Maria... read more
We used Taxi Vinales for 7 longer-distance trips for 7 persons in vans. In every case except for... read more
Due to the current coronavirus outbreak, we had to cancel our trip to Cuba. So, this review is only based on the customer service experience we had when booking and requesting a refund.
Communication during the booking process was frequent. Maybe even a little too frequent? :-) I must have a thread of emails with about 12 replies back and forth. Either way, too much communication is not really a bad thing, it made me feel confident about my booking.
Canceling was even better. I advised them our trip was canceled and they agreed to a refund as quickly as possible. I had the refund in under a week. Additionally, a lot of the time when a refund is issued to a credit card the company actually just issues a credit. In this case, this company pushed a refund against the original transaction. This ensured I did not lose my conversion fees or lose funds due to the conversion rate changing between the time I booked to the time I received a refund.
I read through some of the 1-star reviews. I can see some people have had trouble with the actual rides themselves. It seems though, for the majority, the experience is quite good.
We were very impressed with Juan Carlos' French & English & how he made our journeys very interesting. He was extremely knowledgeable & gave lots of information on history & life in Cuba.
Before leaving home we booked a private tour from Havana to Vinales, stating the places we wished to stop. It was a set price for 4 people in a very comfortable minivan (spacious with lots of luggage room). The tour went way over the 8 hours allocated - partly because of the state of the back roads, but mainly because Juan Carlos our driver/guide was just so interesting and knowledgeable. We paid 10cuc for additional hours.
We also booked a minivan taxi from Vinales to Playa Giron (Bay of Pigs). We were delighted to find Juan Carlos was taking us. Two additonal stops were added - breakfast & a visit to a local casa near Playa Larga to see tiny honey hummingbirds - the smallest birds in the world. I recommend visiting.
I suggest you book your trip/s a few weeks prior to your journey if you can (we didn't) and have the start and finish addresses to hand, with phone numbers. When booking it is 30% paid up front with fee in dollars, the remainder amount paid in cash to the first driver. A bit long winded but it worked well.
Unfortunately our 3rd trip had to be cancelled as the President stated that all tourists had to leave Cuba due to coronavirus.
I would like to thank Juan Carlos for all his help & for sharing his knowledge with us. We thoroughly enjoyed travelling with him & wouldn't hesitate to recommend this company. We wish him & his family all the best
Courteous and on time. We sorted everything before we left for Havana-Cienfuegos-Trinidad-Varadero and it worked well. Payment process was a bit long-winded, but it all worked well. Would use them again for sure
Our dance company has used Taxi Vinales Cuba on many occasions when traveling in Cuba with large groups. The bus drivers are wonderful, accommodating and helpful. Management is easy to work with via email. Highly recommend for large group transit.
Booked everything from France before going to Cuba. They made our trip very easy to organise (Airport to La Havana -> Viñales -> Varadero -> La Havana, and finally back to the airport) : from all the exchanges we had before the trip to the last drive, everything was perfect. Drivers all friendly and on time if not a bit early. We strongly recommend Taxi Viñales.
Our driver was always on time, handled check points, and made the drive so smooth. We practiced our Spanish.