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All reviews royal coach norwood parade heated pool room was clean off street parking convenient location a bit tired a great place to stay pleasant stay rundle street buffet breakfast would stay again across the road city motel adelaide accommodation
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Reviewed February 7, 2018 via mobile

Good location to access Norwood Parade on foot, comfortable walking distance to Norwood Oval. Easy parking. Good service and breakfast. Rooms not huge but adequate. Price reasonable. Would happily stay again.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank Bensc01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerARC, Guest Relations Manager at Adelaide Royal Coach, responded to this reviewResponded May 9, 2018

Dear Guest,
Thank you for your stay and feedback. Your comments are well appreciated.
Looking forward to seeing you again soon.
Sincerely,
Chris
Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 4, 2018

Only stayed overnight prior to joining a "Celebrity Cruise" to New Zealand & to state both my wife & myself were left rather disappointed is really a understatement as we expected a higher level of accommodation. If not for the staff who served us our rating would have been much less than so indicated, as the room allocated to us was not that of a featured 4* resort. The staff at reception & in the dining area were indeed most helpful & accommodating, however the same could not be said of our room which was both musty, quite filthy & when one really took a close look eg; bedding full of hair & badly stained as was carpet (even found previous guests socks under bed), pillows "yuk", air conditioner loud, vents in bathroom covered in grime whilst sink had more chips than what "McDonalds" would usually serve, actually the whole room & (most probably others) frankly need refurbishing as it was NOT a good look or stay !!!

Room tip: Until refurbished.........AVOID !!!
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank MacColl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerARC, Guest Relations Manager at Adelaide Royal Coach, responded to this reviewResponded May 9, 2018

Dear Guest,
Thank you for staying with us and for taking the time to write your review. Your feedback is much appreciated and very valuable to us.
I am pleased to hear that you rate our staff very highly - such feedback is very much appreciated and your review of our reception staff will
be shared with them.
I was disappointed to learn of the shortcomings you experienced and i am truly sorry that your room was not up to the standard you would expect from a 4 star room.
Your issues in regards to housekeeping have been noted and passed on to our housekeeping supervisor to address those issues and to prevent them from happening again.
Once again, i am truly sorry for your bad experience with us and your review has been passed on to our General Manager.
My apology for the late response to your review
Sincerely,
Chris
Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2018

Good basic room (think cheap laminex) that was a reasonable size. Lighting over the desk was nowhere near good enough for reading and the desk was fairly compact. Good parking and an easy 10 min walk through parkland to Adelaide CBD and shops

Date of stay: January 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Katherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerARC, Guest Relations Manager at Adelaide Royal Coach, responded to this reviewResponded May 9, 2018

Dear Katherine,
Thank you for your stay and feedback.Your issues in your review have been noted and i am pleased to inform you that a majority of our rooms have been totally overhauled and refurbished since your visit.
Hope to see you again.
Kind regards,
Chris
Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2018

Overall was a good stay, service was great from staff. The room was in need of some carpet repair. Room was also very hot when entering. Heat also noticeable when opening fridge & other cupboards. Not enough milk in the fridge (for me)

Date of stay: January 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kevinbC287TO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerARC, Guest Relations Manager at Adelaide Royal Coach, responded to this reviewResponded May 9, 2018

Dear Kevin,
Thank you for your stay and for writing your review.
Your positive comments about our staff will be passed on to them - your kind review about our service is very much appreciated.
Your other concerns in your review have been noted and passed on to our relevant department.
Once again thank you for your feedback and my apology for the late response to your review.
Sincerely
Chris
Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2018

Extremely happy, will stay there again , free parking was also a bonus. we had dental appointments in Adelaide and the location was very good. To get out of the parking area was difficult with the early morning traffic, had to turn left and go around the block, but not too much of a problem.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rodelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerARC, Guest Relations Manager at Adelaide Royal Coach, responded to this reviewResponded May 9, 2018

Dear Guest,
Thank you for your positive feedback. Looking forward to seeing you again soon.
Kind regards,
Chris
Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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