My husband and I had been to Montagu Springs a few times before, but decided to spoil ourselves to 2 days at the Avalon Springs hotel instead. My husband has been ill for nearly a year and I had undergone a major operation at the end of last year so we thought it would be nice to go away and relax completely. It was also an early anniversary celebration as that will be later this month.
We were shown to our room and were immediately greeted by a lot of noise above us as they were repairing gas pipes and were traipsing back and forth making our ceiling fan bounce - they wouldn't be working there forever so it wasn't a big deal really. However, later we realised that our room was above the restaurant and right next to the entrance to their kitchens so we couldn't sit on our balcony as the smells emanating from there were not great and the 4 air conditioners were extremely noisy. These aircon units were switched off, but came on again at 4 a.m. so it was very difficult to sleep.
The room itself was a little impractical e.g. the switch to the bedside light was attached to the side of the pedestal on the opposite side so it meant that I had to get out of bed to switch it off.
The next day, we asked if we could change rooms because of our close proximity to the kitchen and the noisy aircons, which we were able to do at lunch time. The room itself seemed nicer - unfortunately, we later realised that this room was above the bar and there was a compressor that had to be kept on 24/7 for the fridges so, once again, it was a bit of a struggle to get sleep.
What really upset us the most, though, was that they had a braai and karaoke evening on the Thursday night, which would have been ok except that it went on until just after 12 a.m. It was our choice not to join in on this, but it meant that we couldn't go and relax in the pools in the evening as we would have liked to as it was being held at the bar area right there. It was very loud so we couldn't even get any peace in our room - we called reception at about 11.15 p.m. to ask when it would stop. They said it should be stopping any time, but it seemed that they were having trouble trying to get them to quieten down. If they felt it necessary to have the function, it should have been limited to a reasonable time so that other guests in the hotel could have some peace and quiet or just enjoy the hot pools.
At 7 a.m. they were busy using the vaccuum cleaner in the foyer, which I also feel is too early.
This used to be the perfect place to go and relax and get some peace and quiet, but no more, it seems. Guests are smoking around the pool, there is loud music coming from the bar during the day and there is a general disregard for other people there. We deliberately went during the week as we realise that weekends are busy and noisier, but this has also changed now. We took a walk around Montagu springs and it was so much quieter and more befitting to a spa resort.
Avalon Springs has, unfortunately, become a holiday camp so I don't think we would return to the hotel again. It was the most we have spent on accommodation for a short 2 day break, but it seems like you don't always get what you pay for as we have had some lovely little breaks away in much cheaper establishments.
- Also Known As:
- Avalon Springs Montagu