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“gracious service , great facilities for the kids” 5 of 5 bubbles
Review of Hard Rock Hotel Penang

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Hard Rock Hotel Penang
Ranked #2 of 12 Hotels in Batu Ferringhi
Certificate of Excellence
Penang Island, Malaysia
Level Contributor
105 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“gracious service , great facilities for the kids”
5 of 5 bubbles Reviewed 2 April 2012

In December 2011 I booked 2 adjoining rooms in HR Penang for the kids holiday as it has been sometime since they enjoyed a great vacation . We pampered ourselves with the King's Club Room and adjoining Deluxe Seaview with full frontal seaview and were entitled to use the King's Club Facilities at the 6th floor . Did not dissapoint though , first class King's service all the way until check out , the tea was excellent with cakes and pastries and the children love them foods , the 2 adjoining rooms were lavish but a tad too small for a big family , the balcony overlooks the sea and the pool centrestage and we could see all the action down below from our room , the kids loved the pool and facilities , we did not get to enjoy the evening F & B as we wanted to enjoy a seafood meal in Teluk Bahang but I can see that they has a great Pizzeria . Breakfast was great , individually cooked meals and we had no complains of the variety . Too soon we had to pack our bags for retreat but nevertheless no complains as it did lived up to the HR namesake !

Room Tip: The Kings Club is for those who wants to pamper themselves in an exclusive area away from the hustle...
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  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,424 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (772)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Brisbane, Australia
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 1 April 2012

This was our second trip to the Hard Rock Penang and we thought it was even better than last year. The lagoon room was great and we spent a lot of time in the pool which was beautifully maintained. The staff were very friendly and professional. The housekeeping staff were excellent and cleaned the room to a very high standard every day. Some feedback on trip advisor indicates you may have to wait to check into your room. This was definitely not the case for us, with staff very kindly providing our room early which was wonderful after a long flight. We loved the pizzeria and ate there twice. Breakfast can get busy but there are plenty of friendly staff constantly refilling the buffet. Great choice of breakfast including an egg chef. Free drinking water is provided every day in your room. The gym looks like it has been expanded with a lot more equipment since last year. We loved the Hard Rock Penang and will definitely be back.

Room Tip: If you don't have kids and want a quieter room, just ask the staff when you check in for a room...
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 259HappyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 31 March 2012

During our stay in Hard Rock we found all the staff to be friendly and helpful and willing to please. Our room well presented and quite large and we had a lovely view from our balcony. . We very much appreciated the bottles of water left in the room each day. A special touch we thought. The breakfast selection seemed to cover all diets, tastes and cultures which was great.The outdoor dining option especially appealed to us and we used that on a number of occasions. On a couple of occastions during our three week stay, we opted to have a bowl of chipped potatoes. They were certainly up with the best we have yet tasted. Generally we felt the hotel did not disappoint, in fact, it exceeded our expectations. Thank you for a memorable stay!

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kathie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chinese PinkAddict in Malaysia
Level Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 30 March 2012

It was a 4-hour drive from our home in KL but it was worth it. Out lagoon room was fun and we enjoyed the access to the pool which made a big difference. My 2-yr old daughter enjoyed the pool access and the fun slides they have. Weather was cloudy yet with sun (today is march 31) and we are still here enjoying. The rooms still look okay, I guess mostly bec it is a fairly new hotel. We bought some t-shirt souvenirs from the shop, pricey but good quality. Overall it is a nice getaway from the city.

  • Stayed April 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PinkAddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 30 March 2012

I stayed in the seaview room and just loved their in house entertainment. There was great variety of MTV selection, music. The room decoration was very comfy and it was very thoughtful of the Management to throw in complimentary items which made this trip memorable. Water facilities was one of the best in Penang island! well designed especially for kids and adults.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank msyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
123 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed 29 March 2012

OK so we were torn between the G Hotel and Hard Rock Hotel - we chose the g Hotel and were not too impressed. We went to the Hard Rock Cafe - it was ok just a smaller version of the rest of the Hard Rocks around the world with a limited menu. So that was passable. Then we went next door to the Hard Rock Hotel that we almost booked - OH MY GOD - the staff were dressed like refugees no joke nobody had a uniform that fitted them - there was one particular lady behind the reception / bar that had a purple dress on at least 2 sizes too small it was a horrible sight and not fair for the poor woman. Then in came FIVE yes 5 staff members from the pool area dressed shabby and all of them in shoes that had seen better days and surely belonged to someone else as the sizes were so out..........I have been to probably 10 Hard Rock cafe's never a hotel though and I have never seen staff dressed so shabby. By the way the Hard Rock Hotel charges very weel but obviously doesn't pass the profits onto the staff or even to clothe them - shocking

  • Stayed March 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank claire_marshall34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hardrockhotelpenang, General Manager at Hard Rock Hotel Penang, responded to this review, 30 March 2012
Rocking Greetings Claire_Marshali34

Great to hear from you and that you had the opportunity to experience our cafe, we are actually a mid size cafe in terms of seating capacity and area and share a common menu with all other cafes worldwide with the exception of localized items that you may find. Please accept my apologies for the perseved scruffy look of our poolside staff, it is very hot outside around the pool and the staff uniforms are designed acordingly. I have spoken with the lobby lounge bar staff regarding your comments and they are all more than happy with their uniforms. It is a shame that you did not get to experience the vibe and feel of the hotel as a guest as you would have found the staff to be a vibrant and exciting group who love to entertain.
We will however do a full review of the staff uniforms presentation with emphasis on a good fit.
Thanks so much for the feedback and best regards.
John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 29 March 2012

Our stay this time was a total disappointment, shower glass door slides open by itself n bathroom floor is all wet when we take our shower, glass shelf in the shower is slanting n we couldn't put anything on it. Last night we ordered ice cream dessert in the pizza restaurant which took one hour to serve n when they serve the ice cream it was half melting. Absolutely doesn't worth the price n we won't stay in this hotel again.

  • Stayed March 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tpprincess0124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hardrockhotelpenang, General Manager at Hard Rock Hotel Penang, responded to this review, 30 March 2012
Dear tpprincess
Sorry to hear your experience this time was not up to expectation. My sincere apologies for this.
It is unnacceptable to have your shower door opening and the glass shlf loose. Certainly the dealy in the delivery of the ice cream is not good enough.
Please be assured we have looked into this and my Director of Food & Beverage and Executive Housekeeper have actioned accordingly.
Do contact me directly if I can be of any further assistance at all.

Best Regards John
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Penang

Property: Hard Rock Hotel Penang
Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Batu Ferringhi
#2 Luxury Hotel in Batu Ferringhi
#2 Romantic Hotel in Batu Ferringhi
#2 Spa Hotel in Batu Ferringhi
#2 Business Hotel in Batu Ferringhi
#3 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hard Rock Hotel Penang 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and an interactive IPTV system. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more   less 
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Also Known As:
Hard Rock Hotel Penang Batu Ferringhi, Malaysia

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