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Reviewed 4 weeks ago via mobile

Staff is friendly, customer service oriented. Room is clean, nice smell once you out from the lift. Great hotel for family with kids. Love the facilities at the hotel!My kids love the Play Lab so much! Overall we've really enjoy our stay at the hotel. Will recommend to friends and relatives. Will come again for next trip to Penang

Should improve on Room service menu. Order Nasi Goreng Istimewa, dont expect the hotel Chef using frozen vegetables part as the recipe. Should use fresh vegetables. Taste not so good. I rather buy from road side stall along the feringghi beach.

Stayed: September 2018, travelled with family
Thank MrsRJSmith81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CameronS1728, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 4 weeks ago

Dear MrsRJSmith81,

Great to read that you found Holiday Inn Resort Penang as a great hotel for families as this is what we aim for.

Thank you also for recommending to your friends and relatives and I will address separately your feedback with regards the room service menu.

I look forward to welcoming you back again to Penang in the future.

Kind regards,

Cameron Smith
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Booked online for a 3 nights stay with family. Checking-in was busy but efficient. First impression of the room was clean & tidy, with a spacious feel, overlooking the sea at the 18th floor (sea facing ferringhi tower). Would have been better with a balcony.

Only if the house-keeping personnel can be more patient and friendly...

Kid's room at the ferringhi tower side is fantastic. Adults can also be entertained with the table tennis, air-hockey (although out of service), and eight-ball tables.

Swimming facilities below average compared to other hotels nearby, but adequately clean.

Walking distance to food court, night market stalls, Starbucks, and Boost juice great plus.

Other positives include kids eat for free, aroma oil at the common area of the room floor.

Stayed: September 2018, travelled with family
Thank chan0085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CameronS1728, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 4 weeks ago

Dear chan0085,

Thank you for sharing your feedback on your recent stay with us here at Holiday Inn Resort Penang.

We do have a great location in the center of Batu Ferringhi with the night market and local cafes all just a few step from the hotel.

I will address your feedback with regards the housekeeping personnel directly with our housekeeper to provide more coaching to the team in this regards.

Thank you again for your feedback and hope to welcome you back again.

Kind regards,

Cameron Smith
Executive Assistant Manager

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Reviewed September 11, 2018 via mobile

This is our 5th Penang visit since our honeymoon 30yrs ago, we’ve stayed at this Hotel on 3 occasions, which speaks for itself. Ideal location in Batu Ferringhi & the amenities here are excellent. We styed in the Tower with a balcony last time & this year we’re on the top floor of the main building, with a very spacious balcony!
Staff are always jolly & very polite and in our experience, this Hotel will always be our first choice

Stayed: September 2018, travelled as a couple
Thank mafzalkhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CameronS1728, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 5 weeks ago

Dear mafzalkhan,

Delighted to read your wonderful review of your recent stay with us here at Holiday Inn Resort Penang and thank you for your kind words and recognition of our team members.

I hope to have the opportunity of welcoming you back again to Penang for your 4th visit to our hotel.

Kind regards,

Cameron Smith
Executive Assistant Manager

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Reviewed September 11, 2018

Stayed here for 3 nights with family, while on a business meeting trip. the first night I was staying in Ferringhi Tower which has the nicer newly refurbished rooms. The next 2 nights was at the Beach Wing, which is very near to the restaurant and pool and beach. Room wise, I really like the Ferringhi tower. the beach wing rooms had the old kind of smell - aware that this is an old hotel which needs refurbishment. nonetheless, the breakfast is good, my girls enjoyed the PlayLab in Ferringhi tower and the beach. barely wanna leave the hotel! Meeting room in basement has very good sound system and staff is very helpful.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank HsienHui C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CameronS1728, Manager at Holiday Inn Resort Penang, responded to this reviewResponded September 11, 2018

Dear HsienHui C ,

Great to read your comments on your recent stay with us here at Holiday inn Resort Penang and that you were able to both enjoy a family vacation whilst also having a meeting at the hotel.

We hope to welcome you back again to Penang in the future.

With kind regards,

Cameron Smith
Executive Assistant Manager

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Reviewed September 10, 2018 via mobile

The resort are not flawless but it acceptable. It's great value comparing to others well known resort along Batu Ferringhi. Had a room at tower block, comfortably sleep 2 adults and 2 kids. Family oriented resorts with facilities for kids like the Playlab, table games which is all complimentary. And kids eat for free when adult order one main course and the portions are generous too . The kids enjoyed themselves very much here. Definitely will be back if coming back to Batu Ferringhi. Keep it up Holidays Inn Penang.

Stayed: September 2018, travelled with family
Thank sebastianchansw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CameronS1728, Manager at Holiday Inn Resort Penang, responded to this reviewResponded September 11, 2018

Dear sebastianchansw,

Thank you for taking the time share your positive feedback on your recent stay with us here at Holiday inn Resort Penang and I was pleased to read that you and your family enjoyed your stay with us here.

As a family friendly hotel its great that your kids also had a great time and that you took advantage of our Kids Eat Free program.

I hope to welcome you back again to Penang in the future.

Kind regards,

Cameron Smith
Executive Assistant Manager

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