Overall the place is very nice. Grounds are pretty nice, pool is great, including the kids pool. Food is pretty good, service is very friendly, but we had too many problems for me to be able to recommend this place, particularly with the prices they charge.
The biggest problem is the beach motor sports located just in front of the pool area is a constant source of noise and air pollution. Sitting by the pool reading a book, the paper etc., you just can't get away from the smell of gasoline and exhaust - I mean constant. It really puts a damper on what otherwise would be a great experience. You can barely hear the birds chirping over the outboard motors and jet skis. And the guys in charge of the motor sports come up to the hotel gate to try to sell you their services while you're trying to relax, not to mention when you actually cross the property line to try to enjoy the beach. For the few people who get to enjoy the jet skis and parasailing, everyone else has to suffer the noise and terrible air pollution. Total buzz kill.
The other big problem here is the cleaning service. Too many problems to mention. Not coming until 3pm, giving four bars of soap but no cotton swabs (despite repeated requests over days - we eventually went across the street and bought our own), etc. We also had plumbing problems (broken shower, sink drain, etc.) that took repeated requests to get repairs - again over the course of days. The sink was never fixed in the entire week we were there, and we're staying in the "newly remodeled" rooms.
Overall, I couldn't recommend this hotel when the Shangri-La next door is priced similarly but has no motor sports in front of their property and is likely better managed and maintained.
- Official Description (provided by the hotel):
- Tucked away in an idyllic spot along Penang's coastline, Lone Pine is Batu Ferringhi's only luxury boutique hotel. Renewed and rejuvenated after a lovingly undertaken restoration, Penang's favourite beachside boutique resort reopened its doors refreshed in design and facilities, but still infused with the same colonial spirit and idyllic charm that has made it one of Penang's legendary hotels. ... more less
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- Also Known As:
- Lone Pine Batu Ferringhi
- Hotel Lone Pine
- Lone Pine Hotel Penang/Batu Ferringhi, Malaysia