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“Staff aggressive when faced with a complaint”

Bar Gelateria Helvetia
Ranked #5 of 25 Restaurants in Tremezzina
Certificate of Excellence
More restaurant details
Restaurant details
Good for: Romantic, Child-friendly, Business meetings, Local cuisine
Dining options: Breakfast, Dinner, Lunch, After-hours, Reservations
Reviewed July 21, 2018

I ordered veal with funghi porcini, a dish which I have enjoyed all over Italy. The mushrooms did not look like, smell like or taste like porcini mushrooms. I should have been suspicious when I was given a plate with very little veal, bulked up with a large quantity of mushrooms. At the end of the meal,when I pointed out that I had eaten most of it but was disappointed that it was not what it was meant to be, I was met by a level of aggression I had never before met in a restaurant.

2  Thank kevhigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivana c, Proprietario at Bar Gelateria Helvetia, responded to this reviewResponded July 22, 2018
Google Translation

Buongiorno faccio notare che l’aggressività e stata dalparte sua e non nostra in quanto facciano il possibile per soddisfare ogni richiesta, lei hai messo in dubbio di aver mangiato porcini benché io gli avessi dimostrato che i funghi fossero realmente porcini tra l’altro apprezzati da tutti gli altri clienti , o lei non è dotato di gusto o qualcuno le ha detto di contestare ??? Tra l’altro il piatto era stato mangiato quasi tutto... se non erano di suo gradimento le avrei cambiato il piatto Ivana

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15 - 19 of 344 reviews

Reviewed July 19, 2018 via mobile

I couldn’t find anything for me on the menu so decided to go for pizza - you cannot go wrong with a pizza in Italy, right? Well you can... It was a quality of a frozen pizza for 10euro. Perhaps other dishes are wonderful but I surely came out of there disappointed.

1  Thank Parisianforaday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 8, 2018

We called here for both morning coffee/croissants and lunch and enjoyed both very much.

The Café/Restaurant is set by the main road through Tremezzo overlooking the lake. It is on a parade of restaurants and shops. So there is plenty of passing interest while you are enjoying your food. The service was prompt and all the staff were friendly and welcoming. My wife particularly enjoyed her pasta dish. The proprietor came over for a chat and we learnt one or two things about the local area from him.

    • Value
    • Food
Thank JamesS627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 3, 2018 via mobile

Very nice food and very polite and professional service. Can be clearly recommended.
Lovely place right next to Lake Como

Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 2, 2018

The place is near really busy road, but it is really near the lake and has nice views. The pasta was no disappointment. They are specialized in ice cream dishes, but we could find any dish that we really like in their menu, but they offered to make just what we wanted. So we could customize.

    • Value
    • Service
    • Food
Thank HelsinkiVentus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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