First impressions of the Sea Side, were amazing, the drive from the main road down to the hotel is spectacular. We were travelling as two couples and arrived late in the evening, we had to bring our luggage in ourselves and were glared at by the night manager upon entering the hotel, whom looked shocked to see us. He was quick to explain that the hotel was fully booked, and that there was no rooms. This was especially frustrating and disappointing as I had re-confirmed my reservation with the hotel 10 days previously. The evening manager suggested taking us to another hotel in the pitch black that we had never seen or never heard of and was not 5 *. After around 30 minutes of debating he agreed that we could stay in our friends room, and we would be allocated a room tomorrow. This wasn’t an isolated problem, we spoke to around twenty other (mostly British people) whom were in the same situation as us, not a good start.
We were eventually given our OWN room the following morning as promised room 401, which was dark dingy and under one of the swimming pools, I would categorize the room as 3* even for Greece
After further consultation with the reservation manager, he kindly granted our request for an upgrade and we were upgraded to a Junior Suite, which was a vast improvement and one of the best hotel rooms I have experienced in Greece, however the fixtures and fittings were not 5* and the quality of the building the room was housed in was poor.
The quality of the food in the main restaurant although similar was excellent, with plenty of choice for all tastes. Furthermore the Chinese a-la carte restaurant was also good, although 6 Euros for a Chinese beer was a joke. The Kulanarium a-la carte restaurant was farcical, the food was inedible and although well presented it lacked flavour quality and thought(don’t waste your money). Talking of wasting your money the hotel oraganise a weekly BBQ evening, charged at 25 Euros per/person, All I can say is that it was one of the most surreal evenings of my life and should be avoided at all costs.
All the bars served good quality all inclusive drinks. Service was good and quick. My favourite was the bottom pool bar, which had a lovely setting. Stavros the barman deserves a pay increase, as he’s not had one for 8 years, and does a great job.
Both pools are nice, the setting for the bottom pool is wonderful and is classed as the chill out pool. The top pool which incorporates the Pelagos pool bar, Is the active pool, and has snacks laid out throughout the day. Both pools were rather cold, indeed the sea was warmer, but both offer a good space to relax.
The majority of staff at the Sea Side are friendly, and helpful, however I felt that as it was towards the end of the season some weren’t as pro active as others. Furthermore the hotel seems to have a staff shortage with lots of people working 16 hours shifts and doing lots of different jobs, if you saw more then one person behind reception that was a shock we saw more of the hotel’s Labrador (Skudo) then we did any of the management.
Overall the Sea Side represents good value for money, however due to the lack of management the hotel is a long way of being 5*, although aspects of the hotel are excellent these are outweighed by negatives, but if you get a good room with a nice view then you will have a good holiday, however I wont be returning nor be recommending the Sea Side Resort.
- Official Description (provided by the hotel):
- Sea Side Resort & Spa is one of the best hotels in Crete; it combines affordable holidays in luxurious settings, natural gardens, all under the sea breeze of the Aegean Sea. Friendly staff, great accommodation, attention to detail; all these ensure a memorable holiday to all of our guests. Sea Side Resort & Spa is a great way to spend your Greek holiday. ... more less
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- Also Known As:
- Sea Side Hotel Agia Pelagia
- Sea Side Resort And Spa
- Sensimar Sea Side Hotel
- Sea Side Resort & Spa Crete/Agia Pelagia, Greece