The most horrific, and disgraceful holiday!
•After travelling hours, got told our hotel over booked-
1:We was forced to wait 2 hours for someone to pick us up
2: We wasn't allowed food and water- as the 'all inclusive times expired'
3: Then got driven to another hotel
4- Then got told there's no room for us by 2nd hotel
5: So we was forced to stay in a back street alley room, which was unsecured and unlocked for 1 night
•Raw surge running onto our balcony which ruined our clothes
•Downgraded rooms- was put in a room with no windows, when we paid more to have 'sea view'
•Staff were outrageously rude
•On the beach was contacted- 'we can't do anything about it' - when they was who we booked with and responsible
•Hotel has been awarded '4*' by On the beach- very surprised
•On the beach took 4 months to get back to us, and still haven't resolved the issue
•Absolutely disgraceful hotel, horrific company to book with- stay clear!
- Official Description (provided by the hotel):
- The Hotel & Village Panorama is located in the Heraklion prefecture of Crete, in the village of Agia Pelagia since 1983, just 18km away from Heraklion town. The Hotel & Village Panorama is built amphitheatrically on a hill of distinctivenatural beauty between the bays of Agia Pelagia and Lygaria, forming a unique panoramic and sunrise view of the Mediterranean Sea. The Hotel & Village Panorama is the ideal destination for those seeking both relaxation and enjoyable holidays in Crete especially for couples and families. Useful Location 1 kilometer from the coastal town of Agia Pelagia with all water sports (available with extra charge) 0.6 kilometer from Lygaria coast - a closed and well protected from the winds with coarse sand and turquoise calm waters 4 kilometers away from Psaromoura coast 5 kilometers away from Mononaftis coast 18 kilometers away from Heraklion 60 kilometers away from Old centre of Rethymnon 120 kilometers away from Old centre of Chania 81 kilometers away from Agios Nikolaos ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, HotelQuickly and TripOnline SA so you can book your Panorama Village & Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Village Panorama Crete
- Hotel Village Panorama
- Village Panorama Agia Pelagia
- Panorama Village & Hotel Crete/Agia Pelagia, Greece