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1 - 6 of 634 reviews
Reviewed December 18, 2019

The San Tommaso Hotel is a 5-minutes drive away from Polignano. The historic building is situated in a park-like garden and from the terrace you can enjoy the sea view. It felt a bit like in a small palace and our room was huge with a modern interior and a great view from the bathroom window. However the hotel is more a meeting and event venue and therefore lacks ambiance. At the time of our stay a wedding took place, which we only got informed after we already have made the booking. However the wedding party finished early and we were out anyway, so we didn’t experience any night-time disturbances. If you like to know more about the hotel and surroundings check also on traveltreasuresbymarion. Breakfast was typical Italian style. Staff was unfortunately not very friendly and we didn´t feel very welcomed.

Date of stay: June 2019
    • Value
    • Cleanliness
    • Service
1  Thank Marion M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 20, 2019

We did the reservation in the hotel through hotels.com, and when we arrived at the hotel after a long car trip, the man in the reception (who knew something about the hotel systems) said he couldn't find our reservation. He called a woman who tried to "solve" the issue sending us to a much worst hotel (but for the same price). After a long time arguing with the staff (who prooly speak English), we called hotels.com. Hotels.com tried to speak with the hotel staff but they simply hung up the phone saying everything was solved (that wasn't true). At the end, hotels.com sent us to a much better hotel (for the same price). Gratefully, hotels.com is a serious company.

Date of stay: October 2019
Trip type: Travelled with family
1  Thank LarissaG797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntSar77, Responsabile relazioni pubbliche at San Tommaso, responded to this reviewResponded October 24, 2019
Google Translation

Questa è la mail ricevuta da Expedia che scagiona definitavemente San Tommaso dall’ overbooking
Gentilissime Cinzia e Luciana,
Come da conversazione telefonica intercorsa poco fa con Cinzia, vi comunico che siamo ancora in fase di investigazione in merito al caso di riprotezione del San Tommaso.
Ho personalmente parlato con il dipartimento tecnico che si è occupato dell’analisi del problema ed effettivamente i nostri sistemi hanno rilevato un mancato booking retrieval cioè la mancata generazione della notifica di prenotazione all’interno di partner central e ovviamente anche lato channel manager. Per questo motivo i costi di riprotezione della prenotazione non saranno assorbiti da voi ma da parte nostra. Riceverete in merito un’altra email ufficiale da parte dell’assistenza che ha però bisogno di qualche altro giorno per terminare l’investigazione sul problema tecnico verificatosi.

Dear Mrs Guilherme,
we already contacted you with a mail to apologize for what happened taht night, but above all to clarify the situation. we have already contacted Expedia (hotels.com), the portal you used to make reservations, and we are awaiting clarification from them, as your reservations have never been sent to us.
Both in our mail box, but especially on the control panel of our reserved area on expedia, there is no booking number linked to your stay.
For this reason, our hotel was already fully booked and we were not able to welcome you.
As soon as we have clarifications we will inform you.
Yours sincerely


Gentilissima Signora Guilherme,
Le abbiamo inviato, quella sera stessa, una mail per scusarci per quanto accaduto in quella notte, ma soprattutto per chiarire la situazione.
Abbiamo immediatamente contattato Expedia (hotels.com), il portale che avete utilizzato per effettuare le prenotazioni, e siamo a tutt'oggi, in attesa di chiarimenti da loro, poiché le vostre prenotazioni non ci sono mai state inviate.
Sia nella nostra casella mail, ma sopratutto nel pannello di controllo della nostra area riservata su expedia, non risulta traccia di un numero di prenotazione abbinato al vostro soggiorno.
Per questo motivo, il nostro hotel era già al completo e non siamo stati in grado di accogliervi.
Non appena avremo chiarimenti Vi informeremo.
Cordiali saluti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2019

Repeating what others have written, this is primarily a wedding venue, and staff told us that they have weddings every day, sometimes two at a time. We didn't mind these as they were not too noisy and ended at a respectable hour.

If you don't mind that, the grounds, rooms and staff are all great, and the breakfast, by Italian standard which we found generally low, is quite acceptable.

Only one thing. The ad says there is a restaurant, which it turns out is in a sister hotel in Polignano, so no reason to eat there, when there is so much else to choose from in the town itself.

Date of stay: September 2019
    • Value
    • Rooms
    • Service
1  Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 9, 2019

Guests BEWARE-

The hotel grounds and rooms are gorgeous; however, the hotel has weddings EVERY NIGHT, and this seems to be their main priority. The music is very loud and obnoxious.

The hotel owners need to decide if they want this to be a wedding venue or hotel.

If you don’t mind loud music, and spotty WiFi then this is perfect!

The staff is very nice and it is a very close tuk-tuk ride (5€), to the city center to see the beautiful Polignano a mare.

Ciao!

Date of stay: September 2019
Trip type: Travelled with family
2  Thank Jessica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 7, 2019

Lovely old style villa with modern facilities and spectaular gardens. Staff very friendly and helpful. Easy 2 KM drive into Poligano which is an advantage as parking in the town is difficult. Good breakfast however the hotel does not serve lunch or dinner. The hotel has wedding parties every day but that did not infringe on our stay. The bedrooms are charming with arched stone ceilings as well as the breakfast room. Overall we thourougly enjoyed our stay at this beautiful property.

Date of stay: September 2019
2  Thank N7084CIpaulp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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