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Hotel Servatur Terrazamar Suite & Sun Suite
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Reviews (1,414)
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730
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All reviewscommercial centrehuge balconythese apartmentsair conseparate kitchenpool barhappy hourself cateringgreat apartmentsliving roomceiling fantop floorgreat holidaytable chairsamadores beachsky sportspull out bed
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9 - 14 of 1,414 reviews
Reviewed 2 weeks ago

Great location close to commercial centre, handy to all bars restaurants and the beach through the back gate. Apartments lovely huge balcony friendly staff and grounds kept so well. Water bottle in fridge on arrival which was great. Would definitely return in the near future. I stayed in a sunsuites apartment one level below the pool which was fantastic. bingo at the pool bar was fun using a tooth pick to mark the bingo tickets. i even won a servatur shopping bag lol

Room Tip: if available book the sunsuites much better apartments
  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servatur, Guest Relations Manager at Hotel Servatur Terrazamar Suite & Sun Suite, responded to this reviewResponded 1 week ago

Dear Stephen C,
Thank you so much for rating Servatur Terrazamar & Sun Suite with a 5/5. That means you’ve enjoyed your stay with us, which makes us very happy.
It is really good to hear that you found our apartments to be spacious and close to the local amenities. Our guest’s comfort and satisfaction are fundamental in order to keep improving our customer service.
Should you wish to visit us again in future, please be informed that we are available 24/7 via telephone (0034/928725525) and email (sunsuite@servatur.com). We will be more than happy to help with any questions or queries you may have.
Warm regards from sunny Gran Canaria,
Servatur Terrazamar & Sun Suite.

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Reviewed 2 weeks ago via mobile

My wife and I stayed here for 8 days and we were very impressed, Apartment was very clean and the cleaners were in regularly, balconies were very big, special mention for Nestor on reception, very helpful man, would definitely return again

Stayed: April 2018, travelled as a couple
1  Thank sid5Dublin_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servatur, Guest Relations Manager at Hotel Servatur Terrazamar Suite & Sun Suite, responded to this reviewResponded 1 week ago

Dear sid5Dublin_Ireland,

Thank you for sharing your wonderful comment about your recent experience at Servatur Terrazamar & Sun Suite.

We pride ourselves on the cleanliness and comfort of our rooms, so it is very nice to hear that you have enjoyed these aspects.

Should you ever wish to visit us again, please keep in mind that we are available 24/7 via telephone, email and on our website.

Warm regards from the sunny south of Gran Canaria,

Servatur Terrazamar & Sun Suite.

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Reviewed 3 weeks ago via mobile

Stayed here from the beginning of September 2016 with my partner , booked with Thomas cook. The apartments are huge with massive balconies that are so big is basically like another room that has an amazing sea view and over looks the cliffs. Was a 10 minute walk to the shopping centre below and around a 30 min stroll to the actual beach. The swimming pool is on the roof and is perfect for relaxing and sun bathing with plenty of sun beds (the balcony also has 2 sun beds) . The staff couldn’t have been more nicer , I really wanted to stay here again unfortunately we left it too late to book so I’m staying at another Servatur hotel Montebello in September so hopefully I receive the same warm welcome and care as sunsuites- overall 10 out of 10 - the best apartments for the price you can get in Puerto Rico from what I’ve seen!!!

Stayed: September 2017, travelled as a couple
1  Thank Caitlin-Deanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servatur, Guest Relations Manager at Hotel Servatur Terrazamar Suite & Sun Suite, responded to this reviewResponded 3 weeks ago

Dear Caitlin-Deanna C,
Thank you for your very kind and helpful comments about your previous experience with us at Servatur Terrazamar & Sun Suite.
It is really nice to hear that you found our apartments to be spacious and close to the local amenities.
Our staff will be very happy to read your wonderful comments. We are absolutely sure you will receive just as warm of a welcome from our staff at Servatur Montebello!
Should you ever wish to make a reservation with us in the future, please feel free to call or email us anytime! We are available 24/7 and are happy to help!
Kindest Regards,
Servatur Terrazamar & Sun Suite.

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Reviewed 4 weeks ago via mobile

Brilliant location amazing balcony nice staff very chilled hotel good apartment facilities quiet pool areas good views would definitely go here again drinking in bar expensive but two for one around five euros

Stayed: March 2018, travelled as a couple
3  Thank ralfsflooring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servatur, Guest Relations Manager at Hotel Servatur Terrazamar Suite & Sun Suite, responded to this reviewResponded 3 weeks ago

Dear Ralfsflooring,

Thank you very much for your wonderful comments about our establishment. It makes us really happy to know that you have enjoyed your stay with us.

One of our top priorities as a hotel is our guest’s comfort and relaxation. So it is very good to hear that you found our pool areas to be quiet, and our hotel to have had a chilled atmosphere.

Should you wish to stay with us again in future, or wish for some further information, please feel free to contact us by telephone, email or on our website. We are at your disposal 24/7!

Kindest regards,

Servatur Terrazamar & Sun Suite.

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Reviewed 4 weeks ago

Stayed in March 2018 for our 6th time at Terrazamar Sunsuites.

Good bits:

Friendly check-in staff.
Large balcony
Well stocked mini-market.
Onsite bakery and Bar.
Choice of pools and poolside bar/snacks.
Ease of access to local shops and bars.
Free WiFi with good signal in all areas.


Not so good:

The rooms are in need of some refurbishment.
The cupboard doors were loose and did not close properly.
Furniture had a few dents and marks/stains on the sofa.


Will probably stay here again but hoping for refurb soon.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Wok62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servatur, Guest Relations Manager at Hotel Servatur Terrazamar Suite & Sun Suite, responded to this reviewResponded 3 weeks ago

Dear Wok62,

Thank you very much for your kind and sincere comments about us! We really appreciate every comment we get, as they help us to improve and provide a better service to our clients!

We are glad to know that our facilities and staff met your expectations. We work very hard to provide a comfortable and relaxed enviroment for our guests.

Please also be informed that we have notified the respecting departments of your comments regarding our furniture.

Should you wish to visit us again, please do not hesitate to contact us!

Kind regards,
Servatur Terrazamar & Sun Suite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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