I booked my holiday in January 2012 and was due to stay in this apartment, i have never been to Puerto Rico before and was really looking forward to going and specifically staying in this apartment. And yesterday just 3 days before we are due to go on holiday the hotel cancels our accommodation due to overbooking. I had read a previous review whereby the exact same thing happened to another person due to stay here. What hotel takes 2 months to realise they are overbooked and secondly how do they select which guests to cancel and move to a less favourable hotel.And to add insult we are offered buttons by the tour company as a means of compensation when its quite clearly the fault of the hotel and there incompetence. If i had wanted a 2* hotel i would have booked it from the outset. Quite frankly if this is how this hotel operates then im happy not to be staying there.
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- Also Known As:
- Cala d`Or Apartments Hotel Puerto Rico
- Cabau Cala D'Or Puerto Rico, Gran Canaria