We came there between our destinations of Styria in Austria and France. Our booking was for 3 nights. Many good things to talk about. First thing, to come to the hotel, parking is easy. The hotel building has a nice wide regal entrance. We were shown a room, yes, shown (not send off!).... the front desk service actually walked with us and made sure that we were actually satisfied with the room, which we weren't. There was no bathtub in that particular room. So, we were offered an upgrade, and the next room was great! There was no extra charge and that is very appreciative upon first arrival after a long trip. The hotel furniture is nice, especially seating in the restaurant, but there is also a nice terrace with fantastic views. My wife took advantage of the spa area and she enjoyed it. There is a daily calendar of events for the hotel, which we didn't use, but on a longer stay should be considered. The food options for breakfast and lunch were plentiful, I liked especially the late lunch or afternoon snack as it's called. Once it came with really great dessert too. The dinner was with a reserved table. The food was ok. The owner of the hotel checked in with us several times, which is a nice gesture.
Now for some points why only 4 stars... for the dinner, the salad bar was nice, but for late arrival was not being refreshed. The same with the cheese bar. Very nice, a good arrangement, but was not being 'cleaned' up during the later period of the dinner. One mishap during the check-in was that we were given a coupon for spa services. When we asked what times would be available for the 3 days we were there, we were told that none were available and everybody is fully booked during the weekend, including Sunday. Why the coupon then? When we asked on Sunday morning if there were any cancellations, we were then told nobody works on Sunday, which seemed strange considering the answer we got the first day. Everybody in the restaurant works hard and tries to be there for everything, and tries to be nice on top of that, but it felt that most service personal are a bit strained. I guess some staff was missing, and others had to work double. It's not the service personals' fault, but it felt a bit stressed because of that. Overall, a very fine hotel with a lot of amenities!!