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Reviews (172)
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Reviewed March 3, 2017

Good sized, modern, very clean room with space for desk and occasional table. Mine shower but rooms with baths are available. Security safe and decent, free wifi in room.

Meals good with plenty of choice at both breakfast and dinner. Drinks included - beer good, red wine passable bug white wine barely drinkable.

Spa includes pool full old screaming kids and a separate area for sauna, steam room, etc - note naked bodies are common.

Tip - if you elect not to have your room cleaned, you receive a token for a free drink at bar - not that useful cos drinks unloaded at dinner but handy for pre-dinner drinks.

Ski room is large but not enough room for everyone to have a heated boot holder.

HOWEVER, here is the reason why I wouldn't come back - you need to take a bus (sometimes two) to get to the various non-linked skiing areas. Although they are regular, getting onto the buses can be an absolute mare. Hated it. However, if you're OK with bussing around then this hotel is very good.

Stayed: March 2017, travelled solo
Thank phils_dad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 20, 2017

The Palace hotel is well situated in Bad Hofgastein. You can walk across park to main lift or ski bus stop right outside.

Super food, large comfortable rooms, nice pool and spa area.

Would come again apart from problem with hoards of 10 year old Swedish kids sprinting up and down corridors shouting until 10pm each night. They are obviously having a great time but no good if you have younger kids wanting to sleep, or just fancy some peace and quiet after the day's skiing. It is shame for a hotel to get blamed for guests' behaviour but I know they have had complaints but don't seem to be able to control them.

Overall a good hotel but not recommended for a relaxing holiday!

  • Stayed: February 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Kerb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 13, 2017

The hotel was very comfortable modern clean.CLean towels daily when needed room spacious.Food was of high standard plenty of choice each evening.Added extra was free drinks with all evening meals every night.Staff most friendly helpful in the hotel.Enterainment each evening in the bar was excellent different acts most evenings.I would reccomend this hotel for anyone to stay at.

Room Tip: Lower ground floor
  • Stayed: January 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank IanCampion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 6, 2017

Went for a week's skiing with Crystal Ski. First time in Austria and we had picked this hotel as it was well situated in the resort. It is a 4 star year round hotel, well maintained and run, and was a great location in the spa town of Badhofgastein. Food was fine for breakfast with a very wide selection of cold dishes, breads and cereals. Dinner was a buffet with a very wide range of starters and salads followed by a choice of 4 hot dishes with veg and potatoes, sweets and cheese to finish. Plenty of choice and good friendly staff, Judith was excellent. Beer and wine was free in the restaurant area whilst dinner was on.
Boot room with heated pipes to dry out your boots.
Room was great with a balcony and was very quiet, very well looked after and pristine. If you do not want your room cleaned the following day they give you 2 tokens for a pre dinner drink in the bar. The bar area is quite large and the bar staff friendly, Martina especially. On 6 oo 7 evenings there was live music
The hotel has a great spa area with a large pool, jacuzzi, saunas etc all free for guests inc a towelling robe. We used this at the end of the day before dinner. The front desk staff were very helpful.
Access to the ski area was excellent with the 2 bus stopping right outside the hotel to take you to the bus station to connect with the funicular up to the Badhofgastein slopes or the buses to the other parts of the valley. If you stay on the 2 you get to Angertal which has gondolas either side of the valley and gives access back over to near the top of the Badhofgastein system. The 4 sub resorts have a wide range of runs and you can clock the miles up..... The buses all run on time and are frequent, download the timetable before you go.
Crystal were very good hosts, skis were from Intersport at the bus station, and if your flight from Salzberg leaves after 6 in the evening they run a bus into Salzberg for 24.5 Euros so you can spend about 5 hrs there before going to the airport. A great finish to the holiday.
Enjoyed the resort and hotel and would recommend both.

Room Tip: stayed in 408 a large double
  • Stayed: January 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 24, 2017

On arrival at the Johannesbad Hotel Palace I was pleasantly surprised by the size of the room which was quite spacious by Austrian standards. It was clean and nicely furnished. Previous reviewers have complained that the rooms were too warm, fair comment, so I turned the radiator down. It's really not that difficult!

I enjoyed the spa every evening after a hard day skiing. There were two saunas, a steam room, an out door chilling area, very chilly in January :-) and a nice relaxation room. The jacuzzi was rather poor and usually occupied by small children but the pool was quite nice with plenty of loungers.

Customer service was excellent throughout.The reception staff were always polite and helpful and in the restaurant, no matter how busy the waitress Judith was always there to greet the guests nicely and was always happy, courteous and efficient.

For breakfast there was a hot option but frankfurters and streaky bacon are not to my personal taste and scrambled eggs tend to go a little hard when kept warm. However the rest of the buffet was amazing, with around 20 different types of bread and rolls, a dozen different cheeses, a selection of cooked meats, fruits, yoghurt and much more. There was something for everyone. The evening meals were also good with a variety of dishes all washed down with free wine or beer.

There is a ski/boot room downstairs but their is very little room to accommodate everyone and outside access is available using your room key ... which most people leave at reception.

I disagree with some reviewers who say this hotel does not deserve it's 4* rating it does. I did stay in a 4* hotel last year which was a little smarter but that was in St Moritz and cost twice as much!

This hotel was perfect as a base for skiing and I would not hesitate to use it again,

  • Stayed: January 2017, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank robert g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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