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“Just a sad experience”
Review of Il Cassero

Il Cassero
Ranked #18 of 50 Restaurants in Sinalunga
Price range: US$12 - US$35
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: After-hours, Outdoor Seating, Reservations
Reviewed February 11, 2018

None of the dishes we ordered impressed us. "Cottura" was quite mediocre. Soulless food. We waited very long till the food arrived. And what really made me sad was when I found that the salad leaves on my plate were not fresh and were even rotten at some places. How all this could have happen at a restaurant with the prices above the average?

    • Value
    • Service
    • Food
Thank Svetlana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 137 reviews

Reviewed July 21, 2017 via mobile

I was shocked the service could be so bad. I ordered pasta which I was served 45 min after my friends who ordered pizza. But the worst of all was that one of my friends' chair suddenly broke and the restaurant charged us 10 Euros to replace it! And they did not even bother to ask my friend if he had hurt himself! However, we refused to pay it (I think the chair cost about 2 Euros new). Even though the food tasted good, I would never ever visit this place again!

Thank CaLouiseSo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ele b, Proprietario at Il Cassero, responded to this reviewResponded July 27, 2017

Dear Sirs,
During the dinner, your presence has disturbed all the other customers, which have complained about you (and about the noise you made) several times.
So... Shame on you!

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Reviewed May 23, 2017 via mobile

You can clearly see the arrogance this place handles negative comments: they write answers in Italian if any. Tourists who does not speak Italian write in English or their native for a reason, yet the answer comes in Italian....

Anyways, junk food and junk service deserves bad comments not tip.

Thankfully there are many good restaurants in Tuscany with good food, true Italian hospitality and unsurpassed love for children. Do yourself a favour: go to these other places, and avoid Il Cassero.

Thank cs_fotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 16, 2016 via mobile

Just average pizza nothing more. Service OK, d core and atmosphere best characterized as stale. Place is OK for a lunch but the village offers way better dinner options.

Thank Bregenholt99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 12, 2016

The food here is average at best and our dining experience was spoiled by there being a large party of young men all acting the goat and also it is next to a bar playing loud music which is very distracting. We paid 60 euros for steak and a pretty average pizza which when we ate at other restaurants in the area realised was way too much. I suggest checking your bill carefully as they may have made a 'mistake' on ours.

    • Value
    • Service
    • Food
Thank MikeDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ele b, Responsabile relazioni con la clientela at Il Cassero, responded to this reviewResponded July 19, 2016
Google Translation

Innanzitutto non avete speso 60 euro ma 38 ed ho copia della ricevuta fiscale a dimostrazione del fatto . Riguardo il gruppo numeroso , che già era presente al vostro arrivo e che aveva una prenotazione a differenza vostra , stava festeggiando un compleanno e certamente non poteva festeggiare in modalità MUTA . Riguardo alla musica proveniente dal giardino , era già presente e si poteva sentire anche sulla strada , perciò al vostro ingresso nel locale potevate scegliere di mangiare nella sala interna piuttosto che in veranda . Se cercavate un luogo silenzioso , perché' tutto vi disturba , dovevate scegliere di mangiare in un convento e non in locale pubblico in piena estate , quando intorno a voi ci sono eventi e gente che fa festa .

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