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All reviews jacuzzi bath pool area lovely hotel minute walk open plan beans huge balcony luna alvor sun loungers coffee machine per day hot and cold food courtesy bus quiet location yogurt self catering reception staff are
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Reviewed September 18, 2018

This hotel looks exactly as the pictures, its stylish, modern and very clean. The staff were all polite and friendly.

Breakfast was delicious and plenty of choice (only issue was beans were alittle cold).

The rooms are amazing and just like the photos which is rare with most hotels I have stayed in, they are clean, bright and modern with a MASSIVE balcony. We also got robes and slippers which was a nice surprise.

The pool area is lovely and quiet with a nice drinks bar on the side (only issue with pool area was some of the wooden slats were loose and could be alittle dangerous).

You can tell this hotel is run correctly and that the staff are meticulous at their jobs.

I will definitely be staying again and would definitely recommend.

Thankyou Luna Alvor for our lovely stay.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank vaughsar82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorH2, Assistant Manager at Luna Alvor Village, responded to this reviewResponded September 19, 2018

Dear Guest,

On behalf of the whole team I would like to thank you for choosing the Luna Alvor Village for your stay in Portugal and also for the time spent to share your opinion. We will take your comments into consideration. We hope to have the pleasure of welcoming you again very soon.

Best Regards

Mario Oliveira
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2018

I believe some of these reviews are very misleading on here. The room was not spotless unlike other reviews and the hotel bar was severely overpriced. The breakfast included was of an average standard and we were very surprised to see there was a Nutella jar to share between everyone staying, not very hygienic. The hotel was fully of lots of screaming children, which they can't help but still didn't help the experience. The hotel staff were also not very helpful and had to be asked several times in order to assist us. After 4 days of staying here, we checked out and moved to a different hotel which was a lot cheaper and much nicer. However, if u do stay here ask for a bottom floor back room as you then get a garden with some sunbeds.

Room tip: Bottom floor rooms at the back are sunny in the afternoon and have sunbeds. The gardens are quite and much better than sitting by the pool
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Olivia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorH2, Assistente Direção at Luna Alvor Village, responded to this reviewResponded September 19, 2018

Dear Mrs. Olivia,

Thank you for choosing the Luna Alvor Village. On behalf of the whole team, I thank you for the rating that you have given us and also sharing your experience with other travelers.

Regarding your stay, we regret that some services not met your expectations. But you can check that 52% of the comments give us 5 star, this is not misleading, we work hard every day to satisfy our customers, and all staff it´s very helpful. However we look forward to see you again in your next visit to Portugal, and change the first bad impression.
Kind Regards,
Mario Oliveira
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 14, 2018 via mobile

Visited the Luna Village on Alvor on the 3rd August for a week. Really nice hotel, well run, friendly staff and spotlessly clean. Had an issue on the first night with the air con but this was resolved quickly. The rooms are spacious and well equipped. The breakfast is well managed and replenished regularly. My husband and son weren’t too keen on the sausages but isn’t this always the case when you’re on holiday? There was loads to choose from ; croissants, pastries, cereals, fresh fruit, teas, coffees, toast, baguettes etc...the pool area is perfectly fine, a couple of sunbeds are a bit dodgy and some parasols could be replaced but other than that all good. A nice, friendly family hotel. We were quite happy to walk everywhere and, as people have already said, it takes about 15 mins to the town and another 10 mins or so to the beach. We would definitely recommend this hotel for couples and families.

Date of stay: August 2018
Trip type: Travelled with family
Thank fionas932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director H, Gerente geral at Luna Alvor Village, responded to this reviewResponded August 19, 2018

Dear fiona s,

Thank you for choosing the Luna Alvor Village, it is a great joy for us that you enjoyed our magnificent Family Hotel in Alvor.

On behalf of the whole team, I thank you for the excellent rating that you have given us and also for sharing your experience with other travelers. We are very happy that you enjoyed our breakfast and to read your comments and suggestions.

It was a pleasure and honor to have you as a guest and we look forward to welcome you again.

With my best wishes,

Carlos Santos
General Manager

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Reviewed August 11, 2018

Excellent location, helpful friendly staff, excellent cleanliness. Any minor problems were resolved speedily. Everything you could want for breakfast. We first came to this hotel the year it opened and the same high standards have always been applied. Reception staff are extremely friendly and helpful. The staff in the eating area do an excellent job and clear the used tables speedily. The kitchen staff keep checking if the hot breakfast need refilling and fill them up regularily. I would strongly recommend this hotel

Room tip: Cleaners came in everyday and did an excellent job.
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank berniemaia42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director H, Gerente geral at Luna Alvor Village, responded to this reviewResponded August 12, 2018

Dear berniemaia42,

Thank you for choosing the Luna Alvor Village once again. It is a great joy for us that you enjoyed our magnificent Family Hotel in Alvor.

On behalf of the whole team, I thank you for the excellent rating that you have given us and also for sharing your experience with other travelers.

We are very proud to read your comments and very happy to see that your holidays were memorable.

It was a pleasure and honor to have you as a guest and we look forward to welcome you again.

With my best wishes,

Carlos Santos
General Manager

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Reviewed August 7, 2018 via mobile

We visited Luna village almost 3 years ago and had a lovely time , back then our youngest was 5 and the other two 15 and 18 , now they are 8,19 and 22 ! We once again had a wonderful holiday met some truly lovely families and alvor doesn’t disappoint . Some things had changed for the better which was the breakfast and addition of a once a week pool party which we all loved the gentleman once a week playing the guitar was excellent and music around the pool most days was very pleasant . The very slight negatives which won’t put us off are the kids club rubbish they don’t do anything with the children if they came to the pool area and just put on a little pool entertainment would have been better than a small room doing drawings or something not even sure what it was , a few years ago they had someone come once a week with reptiles which was welcomed and also a table top football game and a Euro machine which dispatched balls or something just a bit more for the youngest would have been nice . I know they probably want to please everyone and have to think about the people without children that don’t want it ( we witnessed a couple of them) but there were quite a few children and I think they entertained themselves very well but would have appreciated more from the kids club maybe , once again though we had a wonderful time and would still return maids and cleaning , staff etc fantastic and management were walking around making sure things were running smoothly very nice men

Date of stay: August 2018
Trip type: Travelled with family
5  Thank kkrrenall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director H, Gerente geral at Luna Alvor Village, responded to this reviewResponded August 12, 2018

Dear kkrrenall,

Thank you for choosing the Luna Alvor Village once again. It is a great joy for us that you enjoyed our magnificent Family Hotel in Alvor.

On behalf of the whole team, I thank you for the excellent rating that you have given us and also for sharing your experience with other travelers. It is very nice to know that you enjoyed our breakfast and some improvments we made.

It is because we care for our guests and we look on feedback to make it better, that we made some adjustments like the ones you were able to see like, more sunbeds in the pool, Bar by the Pool area, Kids Club, Pool Foam Party at Fridays, the music by the pool that make our hotel more pleasant for our guests to enjoy.

Please remember that we always try to make everyone happy and we are always at your disposal for whatever you find convenient.

It was a pleasure and honor to have you as a guest and we look forward to welcome you again.

With my best wishes,

Carlos Santos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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