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Reviews (1,491)
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All reviewssea viewsuperior roompiano playerpool areahotel guestscliff topbeautiful beachlovely hotelhalf boarddirect accessbar pricesbed and breakfastvisited this hotelsuperb locationgreat facilitieslots of choicesun loungers
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Reviewed February 5, 2018 via mobile

Had a lovely relaxing time!! The atmosphere is very relaxed at this time of the year, and the staff are very friendly!! Breakfast was amazing, everything you can think of. The list is as follows; mushrooms, eggs(scrambled,boiled and fried freshly), omelettes and waffles made to order! There is tomatoes, beans, sausages, bacon! Bread, cereals,porridge,milk(soya which I was pleased about) yoghurts, meats and cheese!! They greet you, and get you coffee or tea straight away and you can get flavoured water, tomato juice, apple pineapple or orange!! The guy making the omelettes was very chatty and friendly!! There’s prob more I haven’t mentioned!! ... the rooms are cozy we had a Deluxe double room (not sea-view). I loved the dressing gown very comfortable nice touch! The bath is huge and very relaxing!! Loads of space to put clothes and shoes!! Amazing mirrors to do my make up!! During the evening we got a Uber to the town, which was only 3 Euro or less. We used a taxi twice which was 4 Euro there and back. We also walked during the day was only bout 20 min walk from alvor town!! ... beach access is easy, you get the elevator down, and it takes you straight to the beach! We went for a walk along the beach, bit cold during January end of Feb, but can imagine it is amazing during the summer!! None of the restaurants were open on the beach,disappointing as we had to walk all the way to town for lunch!! We didn’t have dinner in the
Hotel because we thought 35 Euro each for dinner was a little extreme as in town we had meals for 36 euro for both of us 3 course with a drink!! The indoor pool, sauna and gym are first class!! A great trip, thank you for having us :).
xx

Stayed: January 2018, travelled as a couple
Thank Vanessa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlvorPraiaHtl, Manager at Pestana Alvor Praia, responded to this reviewResponded February 6, 2018

Dear Mrs. " Vanessa C",

Thank you for choosing Pestana Alvor Praia and we appreciate that you took the time and effort to share your experience with us and sincerely apologize that we did not meet your expectations in certain areas. I have shared your constructive feedback with my team as we continue to strive to not only meet but exceed our guests’ expectations.


Kindest Regards,
Tiago Pais
Unit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2018

First the half board dinner experience and breakfast were excellent, great value. Felipe, the restaurant manager is a gem. Talk to him about wine and Sporting Lisbon. Good company and good at his job. The room was good. The hotel looked great at night but less good in the daylight. Great entertainment by a super singer/musician. But the whole thing was spoilt by a your receptionist who needs to understand that customers pay his salary. We ordered a sea view room, we were offered a room where a giraffe with a telescope would sea the sea. My wife had to press and press several times to get the sea view that we had paid for. The young man was difficult, strange as the Hotel had few guests, what was wrong with his room allocation?

Room Tip: The food at the hotel is good, given that alternatives in Alvor centre are about 20 mins walk, eating in is a good option.
  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Ray1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlvorPraiaHtl, Manager at Pestana Alvor Praia, responded to this reviewResponded February 6, 2018

Dear Mr." Ray1951",

Thank you for taking the time to share with us your comments and views. At Pestana Alvor Praia, we take our guests’ feedback seriously as this is the only way we can truly measure and continuously improve the service we provide to our guests.

Please accept our sincere apologies for the unsatisfactory service you have received from some of our staff. I have discussed the issues you mentioned with my entire team and corrective action has been taken to prevent such occurrences from happening again and to ensure our usual top quality service is maintained at all times.

Our best regards
Tiago Pais
Unit Manager

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Reviewed January 28, 2018

Great position near beach with spetacular views from upper floors. Public areas and pool surround excellent. Alvor harbour and town a 20 minute walk or 5 minutes taxi ride. Plenty of good dining options in charming town.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank delfrey2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlvorPraiaHtl, Gestor at Pestana Alvor Praia, responded to this reviewResponded January 30, 2018

Dear Mr."delfrey2015",

Thank you so much for your kind review on Tripadvisor.
We are truly humbled by your generous compliments. 
My team and I look forward to welcoming you back again soon on your next trip.

Best regards,
Tiago Pais
Unit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 27, 2018

The hotel has lovely beach access and the grounds are beautiful and well kept, but the ‘delux’ room was tiny and hardly 5 Star. The garden view was overlooking the hotel entrance roof.
The bar food was of real poor quality.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Eva J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlvorPraiaHtl, Gestor at Pestana Alvor Praia, responded to this reviewResponded January 30, 2018

Dear Mrs. "Eva J",

Thank you for choosing Pestana Alvor Praia and we appreciate that you took the time and effort to share your experience with us and sincerely apologize that we did not meet your expectations in certain areas. I have shared your constructive feedback with my team as we continue to strive to not only meet but exceed our guests’ expectations. When your travels bring you back to the Algarve, we look forward to welcoming you back to stay with us again.

Kindest Regards,
Tiago Pais
Unit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 22, 2018

We have been to Alvor many times before and decided on this trip to stay in this Hotel.
From check-in to check-out it was a lovely experience with very friendly and helpful staff.
Stunning location with ideal beach access.
Breakfasts are great with a huge choice each morning.

The charming Alvor village is a 5 minute taxi ride away.

We had a sea view room on the top floor which offer fantastic views and was a sun trap for us to sit in when our 2 year old was having his afternoon nap.

Would definitely return, but the price for the same room at the same time this year seems to have increased by roughly 50%!!

Room Tip: Top 2 floors give great ocean views, upgrade to this if you can.
  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlvorPraiaHtl, Manager at Pestana Alvor Praia, responded to this reviewResponded January 23, 2018

Dear Ian M,

We truly welcome and thank you for your very descriptive feedback.
We are happy you enjoyed your stay in Pestana Alvor Praia and hope to be able to welcome you again aboard and share theses moments with you by the coast of the Atlântico.
We look forward to seeing you again.

Kind regards,
Tiago Pais
Unit Manager

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