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“Golfing break with friends”

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Pestana Dom Joao II
Ranked #4 of 24 Hotels in Alvor
Certificate of Excellence
Reviewed 4 weeks ago

Location perfect, overlooking sea with direct access to beach. 10 minute walk into village of Alvor with a variety of shops and restaurants. Out of season so facilities were limited. Excellent value for money..

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank GeoffGolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you very much for your excellent comments in Tripadvisor. Your opinion is very important to the Pestana Dom João II Hotel and to other guests that consider a trip to the Algarve. We hope to have the opportunity to welcome you again in a near future. Sunny regards from Portugal
Pedro Marques | Gestor Unidade / Unit Manager
Pestana Hotel Dom João II

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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21 - 27 of 1,748 reviews

Reviewed 4 weeks ago via mobile

Stayed for 4 nights from 10th Jan. lovely hotel and grounds. Practically on the beach. View from 5th floor is amazing but if you don't have a sea view room you can chill on the chairs/sofa on the 5th floor lobby instead. I always go to Alvor out of season for the peace and quiet. Would stay at this hotel again.

Stayed: January 2018, travelled with friends
2  Thank Keisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded 3 weeks ago

Dear Guest,
We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Alvor again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.
Kind regards,
Pedro Marques | Gestor Unidade / Unit Manager
Pestana Hotel Dom João II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We come to Alvor all the time , its a resort we love , but this was the first time we came for the Christmas period . It was also the first time we stayed at the Dom Joao 11 . We checked into the hotel late in the evening and where shown to our room on the 3rd floor. We had a room on the front of the hotel and our balcony overlooked the car park , if you want a sea view you should book a specific room . The sea view rooms are on the back of the hotel over looking the gardens then onto the beach. First impressions of the hotel were good , it was lovely and clean and beautifully decorated for Christmas. The staff where welcoming and friendly. Our room was reasonably sized with a private bathroom , we had a bath with over head shower. rather odd there was a window in there covered with a roller blind that opened up onto the bedroom , but it made for some fun and it did let some day light in should we choose to share our bathing and toileting for each others view! odd but amusing!
The beds were comfortable and we had plenty of room in them , I would say they are a 3/4 and we had 2 of then pushed together so it made for a super king size. Everything was very clean and fresh and the room had plenty of storage space with a big wardrobe and drawers built into the entrance corridor as you came into the room. We had plenty of hangers too , which is always a complaint of mine( that there's never enough of them, I always end up bringing my own.) we had a free safe and mini fridge in the room , but NO tea of coffee making facilities , I brought a travel kettle and some cups to make our own , would be nice of there was a full sized kettle but I guess they want you to go down to the bar area and pay for drinks. disappointing that a 4 star hotel doesn't provide any drink making facilities in the room , it isn't our usual experience but hey ho. My advice , don't forget to pack a travel kettle and 2 mugs along with you tea bags and coffee!
As it was too late to go and venture into the village for dinner we ate in the hotel restaurant, the last service finished about 9.30pm and was a buffet style dinner. We were impressed by the varied menu, there where fish , chicken, vegetarian mains as well as various salads , soups , breads . It cost us 20 euros each with an all you can drink beer , ( though it was pretty horrible beer and after so much food you'd be hard pressed to drink much more than 1 pint ) we could have selected house wine but we stuck with beer on the first night. The food was plentiful and nicely served . I would only add that if it had been hotter it would have been nicer , however we did get there late , so not sure how long it had been under the warming cabinets and we wouldn't have chosen to go and eat so late but we arrived late after the transfer from the airport. After dinner we went into the bar area where there was lounge and stage set up for a singer playing the guitar , very pleasant and a nice background . The bar made great cocktails , but as of most hotels pretty pricey.
We ate breakfast the following morning in the same dining area , and once again there was a varied choice , you really would be very very picky if you couldnt find something you liked here. The choice was endless , cereals , meats cheeses , a hot cooked breakfast , an omelette chef who made to order from what you asked for , a pancake chef, fresh cakes pastries , salads , fruit , juices , tea, coffee ( from a machine and instant so not so great here ) Luckily i drink Tea ! The bar area served real barrista styled coffee but that wasn't included in the bed and breakfast price which we had.
The hotel staff in the dining room were constantly clearing and cleaning areas so it was kept fresly stocked of stuff and was clean and tidy quickly. There was a faded grandieur of the place . It was a little tired but on the whole perfectly adequate.
The facilities of the hotel were good and everything was open during the christmas period , Christmas eve dinner closed a little earlier as its traditionally when the Portugese people enjoy their own family celebrations. we used the heated pool on Christmas day and the sauna, steam room. A really lovely pool and spa area, but it could have been cleaner . The sauna wasnt very clean , and the steam room was so over mentholated with olbas oil or eucalyptus you could hardly open your eyes in there never mind breathe. I lasted about a minute before I had to come out. The pool was nice and warm and there was lots of seating area to use with loungers around it. Hotel gave you a towel voucher to use for the day too , so you could collect fresh towels to use from the spa reception. There were various spa treatments on offer but we didn't use any of them so cant comment on how good they were. They were however very expensive ,( the village has a far better price for such things in the various places dotted around town.) The changing rooms and showers very clean.
There is so much i could say about the hotel but a general over view works better , good facilities , great location , friendly staff and nice and clean in most areas.
Would we come here again for another stay YES , would we come again at Christmas YES .
The only thing I would say , is if you're a party animal and want lots of things going on , don't come to Alvor at Christmas , its pretty sleepy at this time of year and quiet. There are many of the seasonal places closed up , and a lot of places are being revamped decorated for the following season starting. Its a completely different vibe at Christmas but still charming and we still love it. If you want peace, tranquillity and some winter sunshine with long sunny days and fresh air , then DO come to Alvor its beautiful. The coast line is amazing and beach boardwalk stretches for miles. You can walk without getting your feet wet or sandy if you want. If its a break away from a cold grey UK in the throng of commercialism that is Christmas , its a perfect place to come and escape to.

Room Tip: higher floors have a better view , we were on the 3rd floor and overlooked the car park . sea view r...
See more room tips
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
6  Thank jane p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded 3 weeks ago

Dear Guest,
We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Alvor again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.
Kind regards,
Pedro Marques | Gestor Unidade / Unit Manager
Pestana Hotel Dom João II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

just had another enjoyable stay at the Dom Joao hotel, room and service was excellent. location of hotel is right on the beach giving access to the boardwalk which is over 5 miles long ideal for walkers. Alvor is a 10 min walk away with plenty of bars and restaurants.

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank andrewdX519RT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded 3 weeks ago


Dear Guest,
Thank you very much for your feedback.
We hope to have the opportunity to welcome you back very soon.
Kind regards
Pedro Marques | Gestor Unidade / Unit Manager
Pestana Hotel Dom João II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018 via mobile

We love Alvor and staying at the villa within the hotel complex gives us great access to the beach and only a short walk to the town . Lovely fishing village with plenty of options to chose where to eat . Villa is a great size 2 bedrooms and 2 bathrooms a bit dated but does the job well . Serviced regular just like staying in a hotel room.

Stayed: May 2017, travelled with family
2  Thank Tesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded 3 weeks ago

Dear Guest,
Your feedback is very important for us and future Guests.
It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.
We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.
It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.
Pedro Marques | Gestor Unidade / Unit Manager
Pestana Hotel Dom João II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

The hotel is in a good position, very clean, lovely staff, local bus outside the door, also courtesy bus daily. Free safe, fridge in room but no kettle or hairdryer; paid extra for seaview and worth it. Room 317 was quiet but bad internet reception and not often cleaned before 14:30.
The breakfasts where okay, don't mind continental, did try the bacon and eggs etc one day but not to my taste. I was there for 2 weeks on half board but the food at dinner was of such poor quality and not hot that I asked my rep to change it to B&B for the second week. I got this changed but was told I had to go in for the New Years Eve meal, probably didn't want to reimburse me for that, it cost 160 Euros!!! The food was no better than any other night, except for seafood, free wine and was not waiter service, the menu read like a dream but was a fairy tale, the band drowned out any conversation, one of the worst meals I have ever had. There where very few nights when entertainment was on so it was a case of amusing yourself. Wouldn't recommend this time of year for singles, as I was, though I met some very friendly guests. I realise it will be a completely different holiday in summer when the nights are lighter and you are not stuck in your room for hours.

  • Stayed: December 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank 2TWO2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded 3 weeks ago

Dear Guest
Thank you for taking the time to tell us about your booking situation when wanting to stay at the Pestana Hotel D. João II Hotel. We apologize for any caused inconvenient.
At Pestana Hotel Dom João II we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Sincerely,
Pedro Marques | Gestor Unidade / Unit Manager
Pestana Hotel Dom João II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

Stayed for one week at the Pestana Alvor II and:
Pros:
* Nice Rate.
*Location: right on the beach.
*Pool: Large nice pool .
*Parking: Free.
*Check Inn /Out: The front desk team was helpful and friendly.
*The room was ok, not very fancy or modern, but ok.

Cons:
* Public areas: updated that really are in need of a new decor.
* Rom : No hairdryer (this is a must in any 4* hotel) and no Tea/coffee facilities.
* Food: Breakfast was just ok, horrible Orange Juice and def. needs improvement in the freshness & quality of the food.
* Bar : Staff rude and not particularly helpful.
* PAYMENT SYSTEM:
As in majority of all hotels, when Checking Inn you give your credit card and by Checking Out if there are any expenses to be charged, a bill will be presented and the amount it will be charged on your CC....... But not at the Pestana Alvor.
On the first night we went to the bar to have some drinks after waiting for a while my husband goes to the bar ask for the drinks and says the rom Nr..
In front of several guests and in a rude and loud way the barkeeper says:
" You have no credit here" .... exact this setence, my husband didn´t understood what he meant by that and replied by saying again the room Nr,.
And the barkeeper once again loud replied, that my husband credit card was no good, at this moment we are so embarassed and confused (we knew that this was impossible) so we payed the drinks cash and after we were finished we wen to the front desk to clear the situation.
There we were informed that was no problem with our CC, but that the hotel have a special Payment System.
This is a system were they charged in advanced a certain amount (or you pay cash) and during your stay the expenses will be deduced on this amount.This was the first time that we have experienced this type of credit system in a hotel.

All in all the Pestana D. JoaoII, is a 4* property in need of:
* a urgent need of modernisation,
* improvement on food quality and freshness.
* a major effort upgrade the Guest Relations /Customer Service, specially when they have this "House Credit System".
* The attitude from the unfriendly barkeeper, left much to desire and is unacceptable!!!!

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank TBBGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded 3 weeks ago

Dear Guest
Thank you for taking the time to tell us about your booking situation when wanting to stay at the Pestana Hotel D. João II Hotel. We apologize for any caused inconvenient.
At Pestana Hotel Dom João II we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Sincerely,
Pedro Marques | Gestor Unidade / Unit Manager
Pestana Hotel Dom João II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Dom Joao II

Address: Marginal de Alvor s/n, Alvor, Portimao 8500-021, Portugal
Region: Portugal > Algarve > Faro District > Portimao > Alvor
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Alvor
#3 On the Beach Hotel in Alvor
#4 Romantic Hotel in Alvor
#4 Luxury Hotel in Alvor
#5 Family Hotel in Alvor
Price Range: $68 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Dom Joao II 4*
Number of rooms: 257
Official Description (provided by the hotel):
The Pestana D. João II is a is a 4-star hotel overlooking the sandy Alvor beach with calm, crystal clear waters. It is only 10 minutes on foot from the town centre, very close to the Alvor river. Take a dive into one of the 2 outdoor saltwater swimming pools surrounded by lush and peaceful gardens, or relax at the Spa with an indoor swimming pool, Turkish bath and sauna where you can schedule a Magic Spa massage. For your meals, there is 1 restaurant and 3 bars (2 of which only open in the summer). If you have kids, the Pestana Kids Club is the perfect place for them to have fun (open from June to September). All rooms offer a balcony with views of the sea (frontal or side), garden or hotel grounds and have a TV and Wi-Fi. ... more   less 
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Also Known As:
Pestana Dom Joao Ii Hotel Alvor
Pestana Dom Joao Ii Alvor

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