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All reviews sea view indoor pool golfing trip pestana dom beach bar minute walk lovely hotel crazy golf bed and breakfast basis direct access fresh fruit bar prices plenty of choice steam room beautiful beach half board alvor town
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Reviewed September 16, 2018 via mobile

Great location right on the beach. Pool area bit scruffy- uneven tiles, weeds etc. Ridiculous price for beer no wonder "happy hour " popular. Cannot be justified. Take your own . Sea view essential at a price because some rooms at roadside not good at all. Breakfast fairly good. Bedrooms nicely furnished. 4* hotel ? Debatable. Would not stay here again. Been to Alvor many time. Better places to stay cost wise.

Date of stay: September 2018
Trip type: Travelled as a couple
2  Thank jabcallands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded October 22, 2018

Dear Guest "jabcallands",

Thank you for taking the time to give us your opinion about your recent stay at Pestana Hotel Dom João II. To know our guest opinion about our Hotel, services, facilities and Staff are very important to us, it help us to improve the quality of our Hotel offer.

Unfortunately we did not meet all your expectations. Because our business is to create good memories, we would like very much if you would give us another opportunity to meet the standards we believe we can deliver.

We hope to see you soon.

Kindest regards

Flávio Simão | Guest Service Manager
Pestana Hotel Dom João II

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2018 via mobile

We visited Dom Joao hotel on 4th september for 10 nights & this was our 10th year to return. The location on edge of Alvor beach is stunning and the views from seaview room balconies are breathtaking. We stay on a B&B basis & the breakfast offer is comprehensive & wholesome. But sadly Pestana have failed to upgrade the hotel with worn stair carpets, bedrooms with baths only & no handgrips to help aged people like ourselves to access them,couches that are tattered & worn and poolside furniture falling apart. It grieves me greatly to confirm these things because we have great effection for the hotel as we keep returning but Pestana needs to urgently invest in this facility if they wish its success to continue.

Date of stay: September 2018
Trip type: Travelled with family
5  Thank Padraig O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded October 22, 2018

Dear Guest "Padraig O",

Thank you very much for your excellent comments on Tripadvisor about your recent stay at Pestana Hotel Dom João II. Your opinion is very important to us and to other guests that consider a trip to the Algarve.

Achieving quality and our guests’ satisfaction standards is our daily goal. Thus, we assure you that your comments have benefited from our very best attention and we are doing all in our reach to revise the aspects you consider to need improvement.

Let me inform you that we have already replaced the carpet of the stairs you are talking about. And Pestana Hotel Group are preparing carefully the refurbishment to Pestana Hotel Dom João II.

We hope to have the opportunity to welcome you again in a near future.

Accept our best regards,

Flávio Simão | Guest Service Manager
Pestana Hotel Dom João II

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Reviewed September 14, 2018

Excellent hotel in an exellent location with very professional staff to look after you during your visit.This hotel is a must for anyone looking for quality with an enjoyable twist and staff that make you feel special.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank crynant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded October 22, 2018

Dear Guest "crynant",

Thank you very much for submitting your review about your recent stay where you share your experience at the Pestana Hotel Dom João II.

Our biggest aim is to ensure memorable holidays to all our dear guests and your rewarding words are the best incentive for all the team. We will pass your kind message throughout the team as your appreciation is the best incentive we could receive.

Thank you very much for your contribution and recommendation.

We look forward to welcoming you again in not too distant future .

With kind regards,

Flávio Simão | Guest Service Manager
Pestana Hotel Dom João II

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2018 via mobile

Just returned from our holiday. 2 wonderful weeks in Alvor at the Pestana Dom João. The hotel is amazing. At check in I was a bit disappointed with our room as we had no balcony. My husband spoke to Ana at Reception. This holiday we were celebrating 34 years of marriage. Ana changed our room the next day. What a wonderful surprise champagne, marshmallows with chocolate sauce and bathrobes and slippers and of course a balcony. The room was very clean and really comfortable. Lots of wardrobe space. A lovely bathroom. Bright decor. The bed and pillows were really comfortable. Breakfast was amazing, lots of choice. The pool and garden area was beautiful. Your right on the front and the beach is just outside the gate. Beautiful coast line. Alvor is delightful with lots of bars and cafes and restaurants. All the hotel staff were extremely friendly and made you feel special and welcome. Special mention to Ana and Jana. Nothing negative to say. Yes the pool bar was expensive but there are plenty of supermarkets near by. I would love to come back again. Thanks Pestana for a fabulous 2 weeks and to Ana for making our anniversary extra special.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Trish00706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded October 22, 2018

Dear Guest "Trish00706",

Thank you very much for your wonderful comments regarding our Hotel, services, facilities and staff on Tripadvisor.

Your opinion is highly important to the Pestana Dom João II Hotel and to other guests that consider a trip to the Algarve.

Achieving quality and our guests’ satisfaction standards is our daily goal. We will pass your kind message throughout the team (in particular to Ana and Janaína) as your appreciation is the best incentive we could receive.

We are extremely happy to know you had an excellent 34 anniversary in your holiday at our Hotel. Nothing is more important to us than know our dear guest are absolutely satisfied.

We thank you again for the great remarks and hope to have the opportunity to welcome you again in a near future.

Sunny regards from Portugal,

Flávio Simão | Guest Service Manager
Pestana Hotel Dom João II

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Reviewed September 13, 2018

Excellent location. The beach so close - 2 minutes walk. Very nice swimming pools. All staff very helpful. A member of our family needing gluten free food was well looked after at breakfast. It was great to be offered an upgrade to a sea view room. Hope to make further visits.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank PeachesMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_DJoaoII, Gestor at Pestana Dom Joao II, responded to this reviewResponded October 22, 2018

Dear Guest "PeachesMary",

Thank you very much for submitting your review about your stay where you share your experience at the Pestana Hotel Dom João II.

Our biggest aim is to ensure memorable holidays to all our dear guests and your rewarding words are the best incentive for all the team.

Thank you very much for your contribution and recommendation.

We look forward to welcoming you again.

With kind regards,

Flávio Simão | Guest Service Manager
Pestana Hotel Dom João II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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