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All reviews junior suite lovely hotel monsoon restaurant santa eulalia pool bar caviar half board star hotel evening buffet roof terrace ibiza town breakfast was amazing end of september hotel grounds short walk to the beach bars and restaurants relaxing stay
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Reviewed August 11, 2018 via mobile

This was our second visit to the Insotel. The first time was in May and this time there were a lot more families with younger children which does impact on your experience if you come as a couple - especially the pool area and noise if you are trying to relax on your sun bed or have a leisurely swim. However, if this doesn’t bother you then this won’t be a problem. Secondly, the hotel needs to look into better evening entertainment. There were some ambient singers but their location meant that you could only hear them through speakers unless you went up to the lobby area. Perhaps having a more varied, evening entertainment programme fitting with the hotel would make it an even better stay?
Now for the positive! The staff are amazing, from the reception, bar, restaurant, cleaners... really 5 star. The hotel is spotless. The food is excellent with enough choice for everyone. The rooms are wonderful and peacefully tranquil. You do not have to queue for food or sun loungers. I had a massage at the spa which was first-rate. The hotel, drinks, spa are pricey but you get what you pay for.
We will definitely return.

Stayed: August 2018, travelled as a couple
Thank mel94210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded August 13, 2018

Dear Guest,

We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****".
It was a pleasure to welcome you back to the hotel.

We're delighted to read that you thoroughly enjoyed your experience especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team.

We have, of course, taken note on your comments and we hope to see you next year for another great experience!

Kind regards,

Néstor Tur
Hotel Manager
Insotel Fenicia Prestige Suites & Spa****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 11, 2018 via mobile

We had a very nice stay at Insotel with our 3 girls. The staff is friendly, rooms are very nice and clean. Food is very good! However this morning we had a very bad experience at the pool.... Our 5 year old who has all her swimming diploma's got stuck in the pool in a bench next in the jacuzzi pool...... She was under the water and couldn't breath because her arm got stuck. She got out but this was SCARY!! She could have drowned in front of our eyes!!!! There is a lifeguard on duty, but he didn't see this. Drowning happens without noice, you don't see it happening. A bench like this should not be in a pool in reach of children!!!! Please, fix this!!

Stayed: August 2018, travelled with family
2  Thank Musch1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded August 13, 2018

Dear Guest,

Thank you for sharing your impressions following your recent stay at “Insotel Fenicia Prestige Suites & Spa*****”.

We will certainly be taking your comments on board. We have noted your feedback should you consider returning to the hotel in the future.

We sincerely hope to have the opportunity to welcome you back to the hotel.

Warm regards,

Néstor Tur
Hotel Manager
Insotel Fenicia Prestige Suites & Spa*****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 10, 2018 via mobile

We stayed two nights at the prestige suite and we had one of our best, absolutely best experience. Everything is set for you to enjoy your stay. Service was great, they were friendly and nice. Parking was free and WiFi speed was very good. We really enjoyed the breakfast, dinner buffet and spa, it was included in the deal. Fantastic vibe and great place to enjoy the pool and relax. Highly recommended.

Stayed: August 2018, travelled as a couple
Thank HighCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded August 11, 2018

Dear Guest,

Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your holidays in Ibiza and for your lovely review on Tripadvisor!

It is rewarding to know that you liked everything about the Hotel and had a good time with us!
Our goal is to achieve the Excellency in every single aspect that our Hotel may involve and to make our guests have an unforgettable experience!

We look forward to seeing you again soon; a returning guest is the greatest compliment.

Warm regards,

Néstor Tur
Hotel Manager
Insotel Fenicia Prestige Suites & Spa*****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 8, 2018

Have stayed here twice now
Staff are all the same - very helpful and friendly
Great room very big and clean
Close to lovely beach and restaurants
2 swimming pools - lots of space for beds and sunbathing.
Evening entertainment and yummy buffet

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Service
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded August 10, 2018

Dear Guest,

Thank you very much for your kind review following your experience at “Insotel Fenicia Prestige Suites & Spa*****”. It was a pleasure to welcome you back to the hotel.

We’re delighted that you and your family enjoyed your stay. Your generous words are very much appreciated.

Our facilities are designed for our guests to have a pleasant stay, and we are very happy to hear that you and your family found them comfortable and enjoyable.

We hope to see you next year for another great experience!

Kind regards,

Néstor Tur
Hotel Manager
Insotel Fenicia Prestige Suites & Spa*****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 7, 2018 via mobile

Our 3rd visit to the Fenicia after a gap of 18 months having been to their sister hotel in Cala Tarida, we didn’t think it would be as good as it was to go back!

All of the staff are excellent. We very much appreciated their attentive service in all areas of the hotel and brilliant English. I was particularly thankful for a lady on reception who took over a call from a mechanic coming to sort out a problem with our hire car when I was floundering.

The pool was great, now a more competent swimmer our 7 year old was in it all day long and loved every minute. Our suite was spacious and fit us in with ease, cleaned daily and ladies were always lovely.

Hotel location is great for getting into Santa Eulalia if you want to but also keeping away from the busyness if that’s what you’d prefer.

Breakfast is always ace, evening meals are nice but having experienced the Middle East earlier this year I think the only thing I’d love to see Insotel do here is update the evening food offer, perhaps a selection of smaller but differently themed dining options with table service rather than buffet? That would certainly get our vote.

Loved it and we’ll definitely be back, see you in 2019!

Stayed: August 2018, travelled with family
Thank Y2583BYemmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded August 10, 2018

Dear Guest,

We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****".
It was a pleasure to welcome you back to the hotel.

We're delighted to read that you thoroughly enjoyed your experience especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team.

We hope to see you next year for another great experience!

Kind regards,

Néstor Tur
Hotel Manager
Insotel Fenicia Prestige Suites & Spa*****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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