Myself, my mother and 5yr old son were booked ina at Ernestville 3 from 22nd Dec until the 5th of Jan 2011. On arrival, there was no one to meet us as arranged, the place was not signed therefore we could not locate it. I have since determined it is named on various webistes under different names! On New Years eve firecrackers were set off by local neighbours (friends of the owners of the villa) which resulted in the thatch roof cathing fire just before midnight and the house burning until 4am! We had to sleep on the floor on New Years Night. No alternative accomodation or refund was arranged for us. We had to find accomodation ourselves out of our own pockets! We waited until Feb this year to be refunded our accomomodation money! We lost approx R20.000 worth of belongings including my sons presents! There were many witnesses including ourselves that saw who set the firecrackers/rockets off. We wanted to give a statement to the police but it was declined. We were informed that the owners insurance will not pay out as the culprits have not owned up to what they did. I think the main thing I will remember is how we were treated by the locals!!! wihout any kindness or concern, they were very happy to take our 350 Euro a day!
|Cleanliness||Check-in / front desk|