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“Nice design hotel with bad service and food”

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The Cliff Beach & Spa Resort
Ranked #10 of 18 Hotels in Obzor
Reviewed 27 August 2017 via mobile

Hotel is situated in nice place, some km away from Obzor. Beach is calm and beautiful, hotel have nice swimming pools, but hotel do not use full oportinities and service they could give by nature around. Design of building and rooms are beautiful, but food and staff atittude are not at level. Coffe is awful, hot meal cooked in bad quality. Even porridge was cooked bad. Do not suggest to choose full meal package, in 30min beach walking distance are restaurants were you can get much better quality food for the same price. Hotel have to change receptionist Valeria- she was rude in communication. In case hotel would like to reach 4* hotel level, staff service and quality of food have to be improved! Now it is for hotel 3* level.

Stayed: August 2017, travelled as a couple
1  Thank Ieva R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCliff_Management, Director of Sales at The Cliff Beach & Spa Resort, responded to this reviewResponded 28 August 2017

Dear Guest, thank you for your comment! Your notes and suggestions will be taken into consideration. Sincerely

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1 - 7 of 102 reviews

Reviewed 23 August 2017 via mobile

My family and I visited this hotel. We were very pleased with our
room. Very spacious. However when I had a shower the water turned cold. The breakfast was disappointing. The staff were not too friendly. There were some stairs that were wooden leading to the beach and they were falling apart. I would not come here again.

Stayed: August 2017, travelled with family
1  Thank cheeburger2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017 via mobile

Coming here for the very first time, we are very content with our choice . Very clean , old English and oriental design, spacious rooms, excellent food and service for a decent prices. Personnel is fine and hard working, the pool is very clean and well designed. Parking underground available. I really recommend this place to everyone who want to spend some wonderfull days ar The Black Sea

Stayed: August 2017, travelled with family
Thank Tudor V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

The hotel is furnished very stylish! The rooms are spacious and very well cleaned and aromatic. Bathroom is also very big and clean.
The restaurant has a huge terrace with beautiful view. The food in the main menu is delicious and served very elegant. Rosica from the restaurant is very polite and makes a really good impression with her service.
The breakfast from the buffet is not so good, but enough.
There are three pools and the pool area is very well planted.
The guys on the pool bar are very polite and make also very delicious pizzas and sandwiches.
The only minus is that the hotel is a little bit far away from the beach, but I have to appreciate the fact, that they have built a stable wooden path through the forest.

Stayed: August 2017, travelled as a couple
Thank TeaZarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

The place is very beautiful indeed. The rooms are spacious and cozy. The staff at the reception were nice and friendly too. The staff in restaurant is the best, very nice and friendly. If you will ever visit Obzor city, choose this hotel. We are looking to visit it next summer.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Aleksandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Positives: our apartment was spacious with nice views. Beach was nice once we got down the rickety stairs which are in need of repair. A/c worked well and balcony was spacious. Lobby was quite nice.
Negatives: sleeping difficult as no blackout curtains and beds were rock hard. breakfast was inedible and each morning I had to endure muffled music from a half working speaker. No room service. Pool water was dirty with insects floating on top, missing tiles, and the decking melted in the sun, staining my stuff. Jacuzzi jets had no power and inside spa was not free. The apartment had its own boiler which was not sufficient for family of 4. Water went cold while showering. Apartment had old fashioned key which was hard to use. Soap, loo paper and towels not always replenished until I complained. Staff were not particularly friendly and never smiled. Only 1 lift worked and it seemed unsafe as it dropped 2 inches as I entered. No fire doors on the stairwell.

Stayed: August 2017, travelled with family
Thank Raymond P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

Situated on the cliffs, in the middle of a forest and just steps away from the beach, this hotel can offer you an apartment, studio or double room. They have great swimming pool, spa area, massages and a fitness. The restaurant has a great new Chef that transformed all their cuisine. The place is very clean, the view from the rooms is incredible. It is a true retreat for stressed out professionals and an inspiring spot for adults with creative jobs. You can also grab your laptop and work here in calm environment.

Stayed: July 2017, travelled with friends
Thank Elena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cliff Beach & Spa Resort

Address: South Beach, Obzor 8250, Bulgaria
Region: Bulgaria > Burgas Province > Obzor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Obzor
#7 Luxury Hotel in Obzor
Price Range: $60 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cliff Beach & Spa Resort 4*
Number of rooms: 140
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Also Known As:
The Cliff Beach Hotel Obzor
The Cliff Beach And Spa Resort

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