We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (4,314)
Filter reviews
4,314 results
Traveller rating
2,689
1,074
349
126
76
Traveller type
Time of year
LanguageAll languages
More languages
2,689
1,074
349
126
76
Show reviews that mention
All reviews chinese restaurant animation team main restaurant mini bar greek taverna waiter service sea view main pool reception staff great holiday every other day beach bar private beach toasties family room evening entertainment soft drinks
Filter
Updating list...
223 - 228 of 4,314 reviews
Reviewed April 4, 2018

Plus side; Ok, great view and location. Hotel is not old, shows evidence of renovation in parts. Staff are attentive and most appear professional; but don't all to be the same.

Minus side: The labelling of food could be more on point. Breakfast is the same everyday; could do more fruit choices; melons, pineapple, exotic fruits choices; It all seems uninspired and dated choices of oranges, pears, apples, kiwi fruits - Could not believe no fresh Orange juices. Lunch consists of typical pasta dishes, greek kebabs, salad stall/counter. Food choices/menu are not generally a selling point on this hotel. The canteen can be a bit manic and frenzied affair.
Booking to Chinese is almost impossible due to demand.
Bar drinks are limited 7/8 cocktails; really for a 5 star experience??
Basic speed of internet (you need to pay more for faster internet speed)
hot water was inconsistent warm, lukewarm, hot on other days.
TV: only 2 English/US, the rest are German channels; in all very limited.
I can't believe the great reviews been given by previous reviewers; i feel let down (that was why i chose this hotel) and I can only assume they have low expectation of what a 5 star really means!
Not sure i would recommend this hotel; unless they have a low expectation! But the price are good and affordable.

  • Stayed: April 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank SuperTed76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded April 9, 2018

Dear SuperTed76 ,
It is a great pleasure to see that you spent your precious time for your review and we thank you very much for that. We always keep ears open to your suggestions as they help us to become better and better. Please be assured that all your remarks have already been forwarded to the hotel management for further actions.Please allow me to make just one remark conserning the variety of our fruits offered in our restaurants. Our policy is to offer only fresh products so the kinds of fruits we serve are picked up according to the season they grow. Once more thank you for selecting Mitsis Rinela Beach Resort & Spa for your holidays and we look forward to welcome you in future again.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

This hotel is absolutely worth the visit.

The decor of the hotel is very gretian and relaxing. There is a beautiful ambience and every staff member is happy to help you. The showers are a little hot (40c) so be careful with little children and the water is quite salty so I didnt really feel clean but everything else was perfect!

Nadiah, Giorgios and the little man in the dining room were most outstanding!

Stayed: April 2018, travelled as a couple
Thank Jessyjessjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded April 4, 2018

Dear Jessyjessjess ,
Your hotel Rinela Beach is very thankful for your review. We are proud to hear that we managed to provide you with an enjoyable and memorable stay and that you stayed satisfied with our hotel facilities and offered services. It is great to hear that you found our staff helpful and our hotel relaxing. Nadiah, Giorgos and Mr Nikos send you their greetings and appreciate your kind words to them.Thank you for entrusting us your holidays and for recommending us. It would be an ultimate pleasure for us to have you back one day for another exciting experience.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

I was sooo happy that I told the director I would write a review as soon as I came back!

First thing: the food is literally AMAZING!! A vast choice of incredibly delicious and fresh dishes,every time different at lunch and dinner time. You cannot even imagine the variety and the quality of the buffet: I expected nothing else than a normal buffet..but I have been very impressed by the quality of the food!!
The all inclusive include also the Greek tavern with sea view (for the dinner,you need to book in advance. Breakfast is reserved to front view rooms, lunch does not require booking) and the Chinese restaurant (same rules as the Greek Tavern).
Obviously, you can eat as much as you can and go from one restaurant to another.
The creperia closed just from 6pm to 7pm. and it is opened till 1am. Crepes are small but you can order as many as you want for free.
The pizzeria is close to the beach,again you can have as many slices as you want.
Pizzeria closed at 17.00.

Room: me and my husband were in the main building. The room is extremely clean and tidied by staff.
The bed is huge but actually they are two beds attached.
The hair dryer was faulty and this was the only thing that upset me,as they took half a day to replace it and I had to call the reception two times.
Some family rooms have a private pool outside!

Entertainment: probably due to the fact we came at the beginning of the season, there was nothing to do other than relax. No entertainment at all, just a DJ who played music at the main hall..no-one danced and we used to go to bed quite early.
Anyway, we wanted just to relax,so for us it was not a problem.. however, this should definitely be improved.

Pools: there are several pools other than the main one. Since we came in March,the water was extremely cold and noone dared swimming. Anyway, the beach chair were extremely comforting and there are even double beds on the beach!

Spa: we had the all-inclusive service, however the Spa is an extra it is NOT part of the resort (even though is in the same building).
I do NOT recommend it at all!!
They always give you a huge discount: I was supposed to pay 80 pounds and they offer me the treatment for just 55. However, it does not worth at all.
The room is very cold (there is not heater, they just cover you with some towels but it is not enough) and I did not enjoy the massage at all because of that!
So, think carefully about that.
The swimming pool is very very small and quite cold too. Also,the waterfall was switched off and generally the picture you see on the website is very different from the reality.
The sauna is tiny, two people barely fit in it and you need to wait for your turn.
There are just few gym equipment.
Very disappointing.

Nearby and out of the resort: there is absolutely nothing to see..everything looks very poor..just some souvenir shops. However, Knossos Palace is just half an hour driving and I would recommend it.

Considering everything, I really enjoyed this holiday and I would definitely recommend this resort!

Room Tip: ask for a front sea view so you can have breakfast at the Greek Taverna. Ask for a private pool family room.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Neve30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded April 4, 2018

Dear Neve30 ,
Your hotel Rinela Beach would like to express its gratitude for your review. We are proud to hear that we managed to provide you with an enjoyable and memorable stay and that you stayed satisfied with our hotel facilities and offered services. It is very important for us to know that you loved our various cuisine, our restaurants and snack bars, our spotless rooms and our comfortable beach and pool sunbeds. Please allow me to make some remarks on your comments. Conserning the entertainment, every day during daytime our Recreation Team organises various games and in the meanwhile our professional Fitness Instructors offer daily different kinds of sport activities. In the evening, the first 3 days from our openning we had a DJ and the Mini Disco with face painting for our little fellows. From the first of April our entertainment program started normaly and consists of wide variety of shows such as Cretan Nights, Dancing shows and Live Music bands performances. As for the Spa, it is our external partner who is renting a place in our hotel and this is why it cannot be included in the all inclusive package. Finally, please allow me to mention that this is the early beggining of the season and no other hotel operates yet in the area, this is why most of the bars, cafes, restaurants and shops haven't oppened yet. Please be assured that all your remarks have already been forwarded to the hotel management for further actions. Once more thank you for selecting Mitsis Rinela Beach Resort & Spa for your holidays and we look forward to welcome you in future again.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

As a tourist manager on the island, I get to visit a lot of resorts .
Rinella Hotel in Kokihini Chani is located at a great place.
The service is great and the staff are kind and warm.
The food is fresh and very tasty for us israelis.
The travelers who came through

us to the hotel are very pleased with the place!
I highly recommend

שמי שרית מזוז

וכמנהלת תיירות באי. אני מבקרת בהרבה בתי מלון בכריתים.
מלון רינלה בקוקיני חני
ממוקם במקום מעולה
השירות של הצוות אדיב ונעים.
האוכל טרי וטעים מגוון ומאד טעים לנו הישראלים.
המטיילים שהגיעו דרכנו שיבחו את השהייה במקום.
מומלץ בחום

Stayed: April 2018, travelled on business
Thank שרית מ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded April 3, 2018

Dear שרית מ,
Your hotel Rinela Beach is honored by your review. We are proud to hear that we managed to provide you with an enjoyable and memorable stay and that you stayed satisfied with our hotel facilities and offered services. It is fantastic to receive such a high evaluation from a colleague and to hear that you found our staff kind and our food fresh and tasty. Thank you for entrusting us your holidays and for recommending us. It would be an ultimate pleasure for us to have you back one day for another exciting experience.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 4, 2018

Had a wonderful time! lovely hotel and wonderful service. Loved the Chinese restaurant within the hotel! well worth the visit.

Good animation team, plently going on in the day. It was the end of the season, so the evening entertainment was OK, could have been better, but the kids enjoyed it.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
7  Thank graders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Δημοσίων Σχέσεων at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded March 30, 2018

Dear Graders ,
Your hotel Rinela Beach really appreciates your review. We are delighted to know that we managed to provide you with an enjoyable and memorable stay and that you stayed satisfied with our hotel facilities and offered services. It is wonderful to hear that you enjoyed our Chinese restaurant and our lovely Animation team.Thank you for entrusting us your holidays and for recommending us. It would be an ultimate pleasure for us to have you back one day for another exciting experience.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews