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“We were disappointed”

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Knossos Beach Bungalows & Suites
Ranked #2 of 13 Hotels in Kokkini Hani
Certificate of Excellence
Reviewed 5 October 2012

My wife and I stayed at this hotel in September. The area had great weather beautiful blue sky's and great temperatures. The hotel is located in a relatively quiet area call Konkini Hani, and not in Gouves as you may think. The location is also only 10 mins in the local bus from Heraklion. The busses are good value picked up just outside the hotel and can transport you to Malia, etc.

As for the hotel, the staff were friendly, and the communal areas well appointed and clean. The beach chairs were very well laid with unconstructed sun if you want it. The beach beds are however reserved either for the paying public or I think if you are in the high end suites. The only thing that spoilt the beach wa she accumulation of seaweed (naturally) but this was removed by a tractor. The problem with this was it was not done at night or in the evening it was undertaken during the middle of the day when patrons were trying to relax.....Not good.

The bungalow was the biggest let down for us on the holiday. It was VERY basic with ROCK hard pillows (changing made no difference). Everything just looked tired, wardrobe, table draws, and bedside table.

The bathroom was poorly designed, sorry for larger folk! The door opened right onto the loo! We had no hot water on 3 separate occasions (I don't care how hot the climate is), and then there were the ants. Firstly the very small ones which I tried to manage and block access. The hotel only cleaned up after us raising the issue, using no preventative measures. Later in the week the problem was exacerbated when larger black ants took over the bungalow, swarming over the bathroom and in the bedroom area where again no preventative measures were utilised by the hotel staff.

We booked a day trip to visit sites on the island, however this was cancelled the night before we went and as the trip was planned for the last day before we departed we missed opportunities. Poor communication!

As for food and drink, my biggest grip was the fact that you could not get alcohol at the beach bar.......must have been a cost cutting measure, which was ridiculous for patrons. Drinks only available from the lobby bar...no trunks, etc, or the pool bar which was at the far end of the hotel site 2 - 3 mins walk away.....for a drink. The all inclusive pack also gives solely local drinks, which take some getting used to. The restaurant was OK but it should have had a few more members of staff on at times. The food was average, nothing to really look forward to.

If you can afford it please visit the Al la Carte restaurant Swell. It was fantastic, truly, the food was 10/10.

Room Tip: All of the bungalows are the same, located in two rows all looking out on the same view. The front r...
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  • Stayed: September 2012, travelled as a couple
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Thank Hugh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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218 - 224 of 977 reviews

Reviewed 4 October 2012

Beach location, awesome roomy room with big bed , private patio looking over their private beach, breakfast buffet substantial and nice, friendly helpful staff and super professional waiter at their own evening restaurant

Room Tip: Go for beachfront
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  • Stayed: October 2012, travelled with friends
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Thank Tobyglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2012

Unfortunately we only stayed here 1 night. Our standard room was great, not big but clean and comfortable. The bungalows here are gorgeous. We had a great view of the beach and great view of the sunrise. Our bed was comfortable which is always nice as so many we have had in Greece have been horrible. Staff are great, pool is fantastic and the biggest spread for breakfast we have seen in Greece so far. Overall a nice place to stay. Wifi was hit and miss in our room so have to go down to the lobby.

About 10-15 min drive from Heraklion which was great as we didn't want to stay in Heraklion again. Heraklion is not a very attractive place, ok for a night I guess.

Highly recommend this hotel.

Room Tip: Get a room away from the noisy road.
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  • Stayed: September 2012, travelled as a couple
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1  Thank Butterflygirl54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

We stayed 4 nights in this hotel on half board. All I can say is fantastic and will be recommending to family and friends. We were upgraded to a suite which was fantastic. The food was great, for a buffet, the food was changed every night so you were not eating the same thing the whole time. The beach was lovely, the sea was perfect to swim in and all round the facilities were great. 15 minute taxi drive to airport so convenient to get to. Hotel staff always happy to help.

Room Tip: The suite is lovely.
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  • Stayed: September 2012, travelled with friends
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3  Thank CM_London1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

Knossos was absolutely beautiful. The staff was very professional, knowledgeable and had unconditional hospitality. The service was above excellence. The hotel it's self is very well kept, as well as the private beach. It was a pleasant stay for my husband and I and we will be returning in the upcoming years.

  • Stayed: September 2012
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1  Thank JDrye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

We were there for almost a week, late August 2012, and had our wedding party at the Swell restaurant.
About 60 friends and family stayed at the hotel as well.
Overall, i would say that everything was great.
The rooms of about 90% of our guests were excellent.
But when staying in that hotel, it is worth paying a little bit more and choose a sea - front bungalow or a junior suite.
The beach (despite the wind) was enjoyable and people working at the bar there were very nice.
Regarding the employees, all of them, from the cleaning ladies to the general manager, were too kind and always willing to help.
The people working at the "Swell" restaurant were fabulous (and the food was more than great).
Ofcourse we had our problems (e.g. the wedding party had to stop early due to complains for the music, and personaly i did not enjoy the extra-loud music by the pool every time the 'entertainment team' showed up. The buffet restaurant could be better as well).
But overall, i would like to personally thank all people working there, and especially the Swell's personnel and the manager of the hotel, for the unforgettable time they offered us.

We will for sure see you again.

Room Tip: When choosing this hotel, you must stay either in a sea front bungalow or a junior suite.
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  • Stayed: August 2012, travelled as a couple
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1  Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2012

I and my wife stayed in a bungalow at the waterfront, with our bedroom facing the ocean. The room was very well furnished, the beds on the beach are a great way to relax on the beach. The beach itself is clean and the water too is clean and warm. The ocean view of course is spectacular.

The hotel has other amenities like tennis court, etc that we didn't need. the restaurant buffet was very good and so was the food in the swell restaurant (bit pricey though).

We didn't want to leave. I think it is great for a relaxing vacation, there might be stuff to do outside the resort but we didnt look into that. From there we went to Santorini which is a couple hours away by boat.

Room Tip: choose one of the new bungalows which are on the right side of the entrance
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  • Stayed: September 2012, travelled as a couple
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Thank Dip_roy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Knossos Beach Bungalows & Suites

Address: On the waterfront, Kokkini Hani, Crete 715 00, Greece
Phone Number:
Region: Greece > Crete > Heraklion Prefecture > Kokkini Hani
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Kokkini Hani
#2 Luxury Hotel in Kokkini Hani
Price Range: $131 - $957 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Knossos Beach Bungalows & Suites 5*
Number of rooms: 136
Official Description (provided by the hotel):
Knossos Beach Bungalows & Suites is a family owned resort, on the north coast of the picturesque island of Crete, Greece, built directly on a sandy beach with shallow waters, offering guests panoramic views of the blue Aegean Sea, with 39 Suites & Villas, 62 Bungalows Sea View, Water Front and Superior Water Front, and 34 Standard & Family Rooms. ... more   less 
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Also Known As:
Knossos Beach Bungalows Hotel Kokkini Hani
Knossos Beach Bungalows And Suites
Knossos Beach Hotel
Hotel Knossos Beach
Knossos Beach Bungalows & Suites Crete/Kokkini Hani

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