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Reviewed October 14, 2018

Our recent stay at this resort was very pleasant and enjoyable. The hotel is located right on it's own private beach and I think most, if not all, rooms and suites have some sort of sea view. The gardens around the resort were well looked after and added to the ambience of the resort. Our room was small but was very comfortable with a lovely balcony overlooking the beach - there was a table and 2 chairs, a clothes airer, and even a shower on the balcony (not used). The bed was one of the most comfortable hotel beds I've ever slept in. Both the room and the bathroom were cleaned to a high standard and towels were changed when we indicated we wanted them changed. The room had air conditioning but we didn't need to use it.

The communal areas of the hotel i.e. restaurant, bar, reception etc were beautifully furnished and relaxing to sit in. We stayed on a B&B basis but ate in the buffet restaurant on one occasion and enjoyed a very nice meal. We also ate one night in the a la carte Si La restaurant which was situated down near the beach. The food and service were excellent. There are further restaurants located on the road outside the resort.

Breakfast was wonderful with a huge selection of food to choose from and the views from the restaurant and the terrace were lovely.

The beach facilities were very good with comfortable sun loungers and plenty of umbrellas. Sadly the windy and wet weather hindered our beach going so we weren't able to fully appreciate the facilities. The spa area was lovely but we didn't use it.

Every single member of staff we had dealings with, without exception, was polite, friendly and helpful which made our stay very pleasant. WiFi was free and the signal was good. Taxis in to Heraklion cost 25 euros one way but there was also a local bus (which I understand gets pretty busy). All in all a comfortable, relaxing stay at a lovely resort.

Stayed: September 2018
Thank Steph6058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knossos_Beach, Guest Relations Department at Knossos Beach Bungalows & Suite, responded to this reviewResponded October 18, 2018

Dear Valuable Guest,

First of all, we would like to warmly thank you for choosing Knossos Beach Hotel on your recent trip to Heraklion. We would, also, like to express our sincere gratitude for taking the time to share your kind comments, valuable feedback and gracious support — all of which are very much appreciated. It is a great pleasure to us that we have met your expectations. Actually, we will pass on your compliments to our team who will be delighted to hear that they are doing a good job. It will be our pleasure to welcome you back in the near future.


Yours Sincerely,
Irina K
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 14, 2018

We have visited Knossos for Honeymoon in June and stayed there for two weeks. Room was pretty nice, service excellent, staff was very supportive, always big choice for food. We also liked very much Swell restaurant, especially individual service. For sure will suggest to stay in this hotel, especially if you are looking for calm place. The only note, that the hotel is very close to the Airport and you see all flights, but after couple of days you even don't give any attention to that.

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Davit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knossos_Beach, Guest Relations Department at Knossos Beach Bungalows & Suite, responded to this reviewResponded October 20, 2018

Dear Valuable Guest,

We are delighted to read that you enjoyed your stay in our property and we are glad to learn you have found our resort to be excellent and that our food met your expectations.

What means the most to us is knowing that you felt well taken care of by our staff who helped in creating an outstanding experience during your time with us.

We hope to have the chance to welcome you back in Knossos Beach Hotel in the near future.

My very best regards,
Irina K
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 14, 2018

Its been a really tough review to write as cannot knock the hotel, staff, location, its just too quiet and maybe bit more investigation required on my part. If you are looking for a complete getaway break, read a book, play cards at night, have very little entertainment and just want to chill for week, then can highly recommend which is why I have give 4 stars. Not quite getting 5 as it was a fairly pricey trip, If you want entertainment of an evening or something with bit of life then maybe look elsewhere.

Great customer service from the refreshing towel handed on arrival, to the level of cleanliness, the welcoming nature of all staff to nothing be too much for anyone. Even with the threat of a Medicane, the staff undertook everything in their stride to make arrangements to ensure hotel was safe.

Food decent, although breakfast buffet does not change much. All inclusive buffet was probably best AI buffet i have encountered on my travels. With upgrade to Island Suite we were allowed to eat in one of the two additional resstaurants, Swell and Si La. Had couple of meals in Swell, decent but I much preferred Si La. Staff in Si La were that little bit more engaging and food was amazing. If you go to SiLa, try th saganaki or Pad Thai. We ate in there 4 times!

Our room was huge, Island Suite, uninterrupted views of sea. Cleaned every day

The hotel has mix of AI and other stay option (Self Catering, Half Board B&B) . As Ainclusive we had different drinks menu and snack menu. Maybe hotel could look at moving to running just as AI or drop that option so as not to confuse what you can drink/eat. Just a thought

There are no sports to do, you can use a decent gym. Very little entertainment in evening, most people playing board games & cards......Not sure I quite ready for that type of trip yet.

So, if you want complete getaway, quiet, book reading, playing cards, etc then I can fully recommend, Great location, great service, great rooms, decent food.

Room Tip: Island View Suite
  • Stayed: September 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank golfmonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knossos_Beach, Guest Relations Department at Knossos Beach Bungalows & Suite, responded to this reviewResponded October 20, 2018

Dear Valuable Guest,

Thank you very much for your review and for your kind words regarding your stay at the Knossos Beach Hotel.

We truly appreciate the time you have taken to share all the positive aspects of your stay and we are delighted to read that you had such an amazing time with us.

We would also like to thank you for your positive comments about our team members who provided you with excellent service.

Thank you once again for the lovely feedback and we will be more than glad to welcome you again for yet another memorable holiday!

Best Regards
Irina K
Guest Relations Department


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 13, 2018 via mobile

We have just returned home from a week at Knossos beach. The hotel is utterly beautiful and we were made to feel like royalty from start to finish, from a wet towel to freshen up on arrival to a lift with our bags on the golf buggy at the end. The views from the rooms are unbeatable and although the weather was not clear sunshine everyday this didn't dampen our spirits. The staff in all areas of the hotel are exceptional and make you feel like family. A special mention must go to Lambros in the main bar he made our evenings, is hilarious and welcomes you with open arms and thanks to him we now have a new found love for metaxa (a must try!!!). The swell restaurant is amazing with wonderful food and even lovelier staff, Vicky was attentive and very sweet and wished us such a lovely goodbye. The staff really are a true credit to the hotel and add that extra level of luxury. Thank you so much for a special week of relaxation and we truly have recharged our batteries! I'm sure we will be back in the future.

Stayed: October 2018, travelled as a couple
Thank hjhjhj123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knossos_Beach, Guest Relations Manager at Knossos Beach Bungalows & Suite, responded to this reviewResponded October 15, 2018

Dear Valuable Guest,

First of all, we would like to warmly thank you for choosing Knossos Beach Hotel on your recent trip to Heraklion. We would, also, like to express our sincere gratitude for taking the time to share your kind comments, valuable feedback and gracious support — all of which are very much appreciated. It is a great pleasure to us that we have met your expectations. Actually, we will pass on your compliments to our team who will be delighted to hear that they are doing a good job.

It will be our pleasure to welcome you back in the near future.

Yours Sincerely,
Irina K
Guest Relations Department


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2018

booked a week for my birthday, the hotel itself is lovely, our room a waters edge bungalow for a holiday hotel was stunning with fantastic views, the down side is the very confused subbed allocation. the junior suits Get a day bed allocated on the beach because they don't have sunbends on the balcony , we have two sunbeams on the huge private balcony complete wine parasol but no sun, for us to have a day bed was 25 euro a day for a comfortable subbed was 4 euro a day, now if I want to the bar beach and got the drinks they were included in the all inclusive package BUT if they were served by a waiter they were chargeable ?? the amour of times I herd "it's not included" became annoying. The AI package does give you full access to the two Al a Cart restaurants the one a Cretan Asian fashion that doesn't quite come off, the coconut panacotta was a good idea if it had been set at any point the other is a typical Mediterranean affair where the food is not bad at all. the service is good the staff make the place the waitress in the lobby bar of an evening was an absolute star. the hotel is very low Key with a little quite entertainment thats ideal for a relaxing week. there is an Exhalant, Chinese/ Thai called PanAsia in the small town with a few bars and restaurants the two we liked were The pan Asia and paparazzi for a good more lively night out

Stayed: September 2018
Thank bigolbearuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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