We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (260)
Filter reviews
260 results
Traveller rating
95
102
39
12
12
Traveller type
Time of year
LanguageAll languages
More languages
95
102
39
12
12
Show reviews that mention
All reviews small amount runs every hour animation team shuttle bus apartment pools children golf
Filter
Updating list...
15 - 20 of 260 reviews
Reviewed May 29, 2015

We came back a year on and we still like the place. Although this time it was much busier because of the German holidays. Beware that the walls are paperthin. We were woken up every morning by the cries of baby upstairs.. 5h30 then again at 8 am.... Check the inventory well because cutlery was missing and the ones there were dirty.
We used this time the free shuttle service to go into town, excellent!
The indoor swimming pool is in the main hotel building, as part of the wellness center. You must wear a swimming cap that you could purchase for a small amount. The changing room and shower were dirty. Getting a key to the lockers was very disorganised. We also went for the buffet. Choices were limited and the quality was low. Desserts were truly bad. Very easy to walk in and out without paying so the management should do something about it.
We'd definately come back to the hotel but not to the buffet....

  • Stayed: May 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank hobbsling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 14, 2014

good grades: very nice and well equipped apartments, wonderfull surroundings and swimming pools.
BUT:
- except for the receptionist who welcomed us upon arrival, the rest of the staff was pretty rude and inflexible with us and other tourists: the swimming pools were open only until 8 in the evening, while in mid summer the sun is up for another hour and the temperature is just perfect for a good swim in the evening;
- we asked at the reception desk (another receptioninst this time) for a taxi early in the morning, because we had already bought train tickets to Milan. Instead of the taxi, we found NOBODY (at that hour even the reception desk was closed), we ran to the train station (for 20 minutes!), of course we lost that train, so we had to buy tickets for the next available train. bac at the hotel, late in the evening, we received a very sad and understanding face, saying "oh, I'm sorry that the taxi didn't come up, but sometimes it happens... But it's not our fault!"
It's a shame for this beautifully arranged hotel residence, that they didn't invest a little more in the level of servicing the tourists (however, I have the feeling that this is a common "quality" for all Italian hotel&restaurant staff...)

Room Tip: rooms that are not facing the swimming pools are quieter
  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank diana c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 22, 2014

rooms size is ok...
reception service is ok...
but - enterence is not easy with kids, rooms are very simple. shower room not updated and was not really clean when we got there, reception was close so we needed to go to a deferent hotel (close by) to check in and take towels and bed sheets (and pay for those....) then return to the faclity...hot water was not stable and only the next day we realized we needed to activate a gas heater.
well... simple hotel, budget wise- ok. if budget is not the issue - go ot Parc hotel which is 200 meters from this hotel.

Room Tip: closer to the pool can be nice...
  • Stayed: October 2014, travelled with family
    • Value
    • Location
    • Service
Thank Tal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence-Eden, Responsabile relazioni pubbliche at Residence Eden, responded to this reviewResponded October 31, 2014

Dear Tal,

thank you for your review. We are sorry for the inconveniences you experienced during your stay. We are grateful to you for reporting them to us, so we can solve the problems. We remind you that you can always write us privately in order to inform us about any issue you may encounter.

Anyway, we hope to see you again soon, whether in Residence Eden or Parc Hotel. :-)

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 23, 2014

Loved our stay here we had top floor apartment in Residence Eden, great space large rooms - only fault would be no electric kettle! Booked sheets and towels which were fine, very safe. I used the gym, not too many in it all great facilities, also Cecilia who did Pilates and Water Gym every day was amazing, great teacher and got everyone involved spoke evey language and was a beautiful person - Residence Eden lucky to have her!
The shuttle bus was an excellent service, the drivers were very accommodating and friendly. This was an essential part of the service for us as you could not walk into town - busy motorway and dangerous junction. We used this every evening as we ate in Pescheria and sometimes during the morning also!
We rented bikes from Golf Hotel for the day, bikes were fab but the chap could not speak english so we spent over an hour trying to locate on the map the way out of Pescheria towards Garda, he showed us this on a map (not a good one) but it was a railway bridge and then we found out it was the road to Sirmione!! Also the receptionist in the Golf Hotel was very unplesent, she did not want to tell us about the map or bikes, did not offer us any information and was just very unfriendly.
Most travellers had a car but we did not so another downfall was the mini market on site - when it was open it was over priced and under stocked - in fact we had to get a taxi to Lidl to stock up on fruit, wine, etc dont know how some walked to Eurospar it is on the busy moterway and just as easy to go into Pescheria to the supermarket via taxi.
Overall this was a great spot for the price and especially when it included the gym, pilates, and shuttle bus and i would recommend it to you - great place for extended families during the summer but we dont have children so September suited us as it was quiter with more couples. We are both looking forward to visiting again in the not to distant future.

Room Tip: Better to have apt on the top floor overlooking the pool more noisey but overlooking the vinyard very quiet.
  • Stayed: September 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MemphisCaulfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence-Eden, Responsabile relazioni pubbliche at Residence Eden, responded to this reviewResponded September 27, 2014

Hello MemphisCaulfield,

thank you for your review. We're glad that you spent a nice holiday at our hotel. We look forward to seeing you again soon.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2014

The area is huge with several smaller residential complex (they have all different names), the area consists of both hotel (incl restaurant) and apartments, several pools and a golf course. We stayed at the Residence Eden area.

When we arrived we had to go through all the kitchen wares, count them, sign a document that we had to leave down to the front desk on the arrival day. We had to leave a deposit of 100 euros, which was for if something broke in the apartment.
We were two adults and a child who had booked an apartment on the 2nd floor. The apartment consisted of two rooms, a separate bedroom and a living room with kitchen. The apartment was very strange planned. The bedroom was the biggest room. The living room had a sofa bed and a kitchen table and four chairs. The kitchen had very little storage area and on the kitchen counter they had placed a big TV, we moved it into the bedroom to make more room on the counter. . Each apartment also has a balcony, it is very small and there is a table and two chairs, but one can hardly sit out there, theres no room. Sadly, because you really want to use your balcony.

The apartment is very worn and they have repainted the walls with a color that rub off on everything, so you can not hang anything on the hooks on the wall. When it rained, the water flowed in through the closed windows. The kitchen equipment is also worn, the little fridge lacked the door to the freezer (so the temperature in the fridge was very low, almost everything got frozen) and when we reported it to reception they said that they knew about it but could not do anything about it. The girl sade to me; I can write It down, but we can´t do anything about it…

But one thing is positive, every apartment has aircondition (free of charge)…

The ground floor apartments has a large patio, but the same little balcony table with two chairs, I saw that familys (more than two people), took out the kitchen table and the chairs, so all of them could sit out side. Why can´t they buy some descent outdoor furniture to every apartment?

The pool area is large and clean. However, they have a kids club, which organizes every day a lot of activities in the pool, they play incredibly loud music. The kids love it but I was so tired of all techno music. Felt like Ibiza in the 80s ... and the contest to prebook the sun beds starts at midnight when people put their bath towels on the sun beds...

There is also a small mini market in the area, but it is more a micro market. Has very little goods and If you want to buy fresh buns, you have to order it the day before. The alternative is that you can go to the nearest village and shop, takes about 15 minutes by car.

They have a wonderfully nice restaurant, Ristorante Il Pirlar, we visited it a few times and I can recommend it. Very good food and service.

On departure day you need to book an inspection (?) of the apartment, in order to get back your deposit in cash. Unfortunately, they can only do the inspection between the hours of 8-10 (!!!!), you can leave earlier but to get back your deposit, you need to state a bank account, so they can payback the money after the inspection. Very, very complicated… and I wonder if its news for the reception that people wants to leave early on departure day...

Conclusion:
Are you a big family don´t stay on the 2nd floor, the apartment is small, balcony is a joke. If you choose Ground floor, remember they don´t have furniture so there is enough for everyone to sit outside….bring your own… If your patio/balcony has sun the whole day, don´t forget umbrella against the sun.

From a distance this seems to be a fresh area, but if you look a little closer, it is very worn and the just painted over all flaws, small apartments/balconies. But the pool area is great if you put up with all the music and activities.
If you want to use the internet, it's very poor coverage area, regardless of operator.

We have been to severel resorts around Garda, and this resort is not bad but there are better places to spend your vacation to the same amount of money…

Room Tip: Due to activities around the pool, they have this every day and some evenings with loud music, don´t book an apartment nearby the pool....
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank H-J Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence-Eden, Responsabile relazioni pubbliche at Residence Eden, responded to this reviewResponded August 29, 2014

Dear H-J Z,

thank you for your review. We are sorry if our residential hotel didn't meet your expectations entirely. We will take all of your remaks about the apartments into consideration. We will report them to the maintenance department. As for the music and the entertainment, we are very sorry. Residenza Eden is designed for families and people who wish to have a funny holiday; a more relaxing environment can be found at the nearby Golf Residenza, which also offers a self-catering accommodation and comfortable apartments. If you come back, we suggest that you stay there and let your kids play at the Laguna swimming pool with our entertainment team. Anyway, we also set up evening themed events: a Far-West event, an all-white event, and so on. They could be entertaining for children as well as adults. Would you and your family join us for the next tourist season? :-)

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews