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Reviews (606)
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Traveller rating
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17
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1 - 6 of 606 reviews
Reviewed September 29, 2018

On the positive side, the hotel has the best spa I have come across anywhere, and that includes Cunard’s Queen Mary. Also, the room sizes are very good and the housekeeping maintains them well.
However, we continually smelt stale cigarette smoke, both in the corridors and in our room. Most unpleasant.
Breakfast was ok, but very hectic, as there was constant competition with large groups staying there, who were given preference in many areas
The reception staff were friendly, but many of the other staff need hospitality training. Surly outlook and minimal interaction.
The bar was ok, but only on our second night were we told there was also a restaurant, and we weren’t offered the English language menu until our third night.
Overall, very mixed feelings

Date of stay: September 2018
Trip type: Travelled as a couple
Thank johnbcoates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 2, 2017

Great spacious rooms , great friendly staff . Love the help yourself buffet , chef at hand to cook whatever you want no problem . Wines included help yourself .
Missed out on the indoor pool , next time I will !

Date of stay: June 2017
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 23, 2016

At first we were we were expecting a road side hotel but found a real gem. The hotel staff was the very best, friendly, helpful and courteous. The restaurant was a real surprise, a cafeteria with a chef that will custom make dished for you at a very reasonable price. Separately there is a full bar. We stayed in a one bedroom apartment that was in a building next to the main hotel, very modern, all conveniences. Free parking. Highly recommend !!

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank BillDLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 25, 2016

Arrived late afternoon in Santander, this hotel is very convenient for an overnight stay. It's clean comfortable and reasonably quiet. The meals are buffet style and are ok but only ok. Staff are pleasant and helpful.

Room tip: Not on the road side
Date of stay: July 2016
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Nina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 30, 2016

We booked and stayed in one of their apartments when we attended the Rallye Festival Trasmiera. The apartment was fantastic with a double bedroom, a smaller bedroom with a single bed that converted into a double, a small living room with a sofa that doubled as another bed and a small kitchenette with a fridge, sink, cooker, washing machine and microwave! The bathroom was large with a jacuzzi bath and shower. All of the rooms in the apartment had access to a private balcony. The only problem was that the balcony overlooked the roof of one of their function rooms! This was only a minor gripe though because beyond the roof was a beautiful view of the Pyrenees.
The hotel staff couldn't have been more helpful and, despite the hotel being packed for the rally, they still found the time to help us out with a small emergency at home by arranging for a key to be sent back to the UK on our behalf.
The restaurant was fantastic value. They do a buffet selection for breakfast and lunch but, included in the price of the buffet, they also cook food to order from the menu. Don't expect gourmet food but, for the cheap price it was more than adequate for us. The cost of dinner also included wine and soft drinks from the fridge and a fantastic ice cream cart just outside the restaurant door. Breakfast was really great and included unlimited freshly squeezed orange juice! yum!! Again, as well as the continental selection on offer, they cooked bacon and eggs to order when asked. I really, honestly, don't understand why some people have complained on here? What were they expecting for less than £10 a head?! I was over the moon with what we were served including freshly cooked Turbot, Veal and Bolognese.
We found a separate spa connected to our apartment building and, despite using it every day, we were the only ones ever in there with most people visiting the spa in the main building.
All in all, we had a wonderful time and will be staying here again next year for sure!!

Room tip: Pay the small extra charge and get an apartment, you get far more for your money.
Date of stay: June 2016
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank MarkM9760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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