Name: Great Hotel
Item: Heacham Manor Hotel
Rating: 5
Author: Asmith737

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All reviews mulberry restaurant the cottages main building duck pond deluxe room afternoon tea small kitchen lovely setting evening meal four poster waiting staff wet room north norfolk black pudding cooked breakfast scones short break

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davidrH3171YP

Leeds, United Kingdom

1712

Reviewed May 22, 2024

Four Blokes walking the Peddars Way and the North Norfolk Coastal Path

We were four Blokes walking the Peddars Way and the North Norfolk Coastal Path. Needed a stop in Sedgeford but our original booking was cancelled and we needed to relocate to the Heacham Manor Hotel. The rooms and beds at this hotel were excellent. Harvey in the Pavilion Bar and in the Main Hotel later was also excellent. The restaurant staff both at the evening meal and breakfast appeared a bit under pressure due to a large party from the MG Owners club who were also present at the time. The breakfast could have been better. In particular the bacon which was underdone. It was mentioned to the staff and four lots of bacon were taken away and came back incinerated ten minutes later. Just a little more care and it could be a lot better.

Date of stay: May 2024

Ask davidrH3171YP about Heacham Manor Hotel

Thank davidrH3171YP

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for your kind review and for choosing to stay at Heacham Manor Hotel during your walk along the Peddars Way and North Norfolk Coastal Path.

We are delighted to hear that Harvey provided you with excellent service at both the Pavilion Bar and in the hotel bar. We have noted your comments regarding breakfast and sent to the team to review.

We hope to have the opportunity to welcome you back to Heacham Manor Hotel in the future. Please feel free to reach out to us directly, and we will be delighted to assist you with any future bookings.

Kind regards,

Heacham Manor Hotel PR Team

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Nicola01xx

Aylesbury, United Kingdom

1618

Reviewed May 13, 2024 via mobile

Disappointed… not worth what we paid

Lovely looking manor in beautiful surroundings - probably paying for location. Sadly though our room did not meet expectations- we stayed for 2 nights after getting married and the room was just a bit shabby. Water stains on the wallpaper and green limescale on the bath tap. The breakfast was a self serve including drinks - similar to what you would get in a well known hotel chain or an all inclusive in Spain. The cooked breakfast was table service with no opportunity to swap items, husbands sandwich was dripping with grease. Waitress stood so far back she could not hear us and then did the same to the next table where the customer could not hear her. We wanted a nice 2 nights in luxury after our wedding and feel quite let down, we will not return.

Date of stay: May 2024

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Thank Nicola01xx

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Reviewer,

Thank you for taking the time to provide feedback about your recent stay at Heacham Manor Hotel. We appreciate your insights and apologise that your experience did not meet your expectations. We have raised your feedback with our management team to review.

We hope that you may consider giving us another opportunity in the future to provide the experience you originally expected. Please do not hesitate to reach out to us directly if you decide to return, and we will ensure that your next stay with us is a much more satisfying and memorable one.

Kind regards,

Heacham Manor Hotel PR Team

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JaneKnapp

London, United Kingdom

54

Reviewed May 6, 2024

Exceeded our Expectations

We have just had a wonderful stay at Heacham Manor Hotel. The food & service in the Mulberry Restaurant was excellent for both evening meal & breakfast.

Davina that works in the Pavilion & Hotel bar was so attentive providing great service with a smile.

The dog friendly cottage was spacious with comfortable beds.

The location was perfect for morning walks to the beach & quiet afternoons on the terrace of the Pavilion.

Thank you Guys, you exceeded our expectations, we will be returning.

Date of stay: May 2024

Ask JaneKnapp about Heacham Manor Hotel

Thank JaneKnapp

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you so much for your kind words and for choosing to stay at Heacham Manor Hotel. We are thrilled to hear that you had a wonderful stay with us and that our Mulberry Restaurant provided excellent food and service for both your evening meal and breakfast. Davina, will be delighted to know that her service was appreciated.

We are also glad to hear that you found our dog-friendly cottage spacious with comfortable beds. It's fantastic to know that the location was perfect for your morning walks to the beach and quiet afternoons on the terrace of the Pavilion.

Thank you for recognizing our efforts in exceeding your expectations. We can't wait to welcome you back to Heacham Manor Hotel in the future. Please don't hesitate to reach out if there is anything else we can assist you with for your next visit.

Warm regards,

Heacham Manor Hotel

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turnerart2016

Derby, United Kingdom

31

Reviewed May 6, 2024

Hotel prices but motel service

What a lovely hotel and dinner in the restaurant on the first evening, only to be spoilt by the rugby scrum at breakfast.

We visited for much needed rest and recuperation, only to find the next morning that breakfast was all self service except the hot main course. Even coffee and tea had to be made in the machines by the paying guests and carried with all the other crockery and food backwards and forwards to their tables. A route march.

Toast had to be put through the toaster and waited for while it browned and all the time people were queuing behind waiting to toast their own. By the time we had collected , made and delivered all of the crockery, drinks and food necessary for our breakfast the toast was soggy because it had been waiting for such a long time and there was no toast rack. and we were very stressed by it all and worn out.

What ever happened to waitress service and care of guests in what we expected to be a good hotel. It was just like a motorway services and so stressful when one is already very tired and expecting to be looked after especially with the prices charged by this hotel.

Dogs are charged at £10 per night each and dog friendly rooms are not serviced by housekeepers even if the dogs are not there.

Date of stay: April 2024

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Thank turnerart2016

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for choosing Heacham Manor Hotel for your recent stay and for taking the time to share your feedback. We are pleased to hear that you found the hotel lovely and enjoyed a wonderful dinner in our restaurant on the first evening.

We sincerely apologize for the challenges you encountered during breakfast and the self-service format that affected your experience. We appreciate your feedback about the breakfast setup and understand how this could impact the enjoyment of your meal. We are sorry to hear about your disappointment with regards to the handling of dog-friendly rooms and the additional charge for dogs. Please know that we have taken your comments onboard and they have been passed on to your management team for review.

We hope that you will consider returning to Heacham Manor Hotel in the future, as we strive to improve and provide exceptional service to all our guests.

Kind regards,

Heacham Manor Hotel PR Team

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Rosie L

1

Reviewed May 1, 2024 via mobile

Golf trip

Really recommend this hotel. Went for a 2 night golf break with a group of friends. Rooms are comfortable, food is terrific and staff were friendly and helpful. The golf course is flat so easily walked. Golf tee times worked well.Whilst the course is not a championship one it is challenging and most enjoyable.

Date of stay: April 2024

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1 Thank Rosie L

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you so much for sharing your positive feedback and for recommending Heacham Manor Hotel. We are delighted to hear that you and your friends had an enjoyable 2-night golf break with us. It is great to know that you found our rooms comfortable, the food terrific, and our staff friendly and helpful. Most importantly for your golf break, we are thrilled that you found the course challenging and enjoyable.

We would love to welcome you and your friends back to Heacham Manor Hotel in the near future. Don't hesitate to contact us if there is anything more that we can assist you with the next time you stay with us.

Kind regards,

Heacham Manor Hotel PR Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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