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“Surly staff and limited choice”

The Winding House Tea Rooms
Ranked #4 of 105 Restaurants in Bridgnorth
Certificate of Excellence
Price range: US$3 - US$19
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Local cuisine
Dining options: Breakfast, Reservations
Description: A delightful Victorean inspired licensed tea room with a beautiful garden terrace and glorious views over the River Severn and Low Town. Serving light lunches, morning and afternoon tea seven days a week (Please note that we only use fresh ingredients delivered daily, therefore it is always best to book at least 24hrs in advance for Afternoon Teas to avoid disappointment. Due to the unique nature and quaint charm of our property our kitchen is very small and this may cause delays during busy periods however we will make sure that it was worth the wait!! You can watch the Cliff Railway operating and see the winding house for the railway in action from the tea rooms. We offer exceptional service and food made fresh on the premises using local ingredients, make this place a must see on a visit to Bridgnorth.
Reviewed August 28, 2018 via mobile

Visited at 2:30. Offered table outside. Asked if cold to sit outside; replied don’t know I don’t go outside. Interesting start...
Sat next to funicular railway which was nice. Sought to order 3x cream teas - according to menu £5 each.

Last three scones, so no choice as to flavours. Two teas and one coffee requested, so not a difficult order.

Asked to pay £17:50 as thought I wanted three teas and one coffee. No just three drinks. New total £15.10 as coffee more expensive. But not according to menu I replied. So staff had to read menu to check- bizarre! I said just charge me £15.00 when next attempt came out at £14.85. Surly assistant told server just charge him £14.85.

Surprised so highly rated on Trip Advisor, some customer service training might help.

Date of visit: August 2018
Thank richardbS8835ZO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 254 reviews

Reviewed August 14, 2018 via mobile

Couldn’t fault today’s visit to The Winding House with our Canadian friends. Warmly welcomed, and given great window seat table overlooking the cliff railway and glorious views over Bridgnorth and the river, we were soon tucking into delicious finger sandwiches with various scrumptious fillings, and huge chunky scones with clotted cream and jam, and a wonderful array of full size cakes. An extensive tea menu was the perfect addition, and the service was second to none. Our waitress was delightful, nothing too much trouble, friendly, polite and professional. We were recommended by a friend and we will be more than happy to recommend others.

Date of visit: August 2018
Thank Karen_Kingswinford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 13, 2018

We visited this tea room while on a day trip to Bridgnorth. It sits above the cliff railway and would be easy to miss. We sat outside in an area that was strictly non-smoking and enjoyed a delicious lunch. Service was excellent and the staff friendly and helpful. The stairs down to this tea shop are steep so not suitable for anyone with a mobility problem. We would definitely visit again

Date of visit: July 2018
    • Value
    • Service
    • Food
Thank Thelma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 12, 2018

A charming cafe/ restaurant very much hidden from the casual visitor's eye at the top of the Bridgnorth Cliff Railway. As the name implies, it sits alongside and below the winding house for the railway and glimpses can be had of the machinery in action in the passage to the indoor seating area. Further outside seating is also available, giving panoramic views across the Severn. Access to both areas is by steep stairs, with the initial set winding around. Definitely not for those without good legs.

The food is typical cafe fare, to very good quality and served by professional waiting staff. Well worth making the effort to find this hidden gem.

Date of visit: August 2018
    • Value
    • Service
    • Food
Thank Rovingpublover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 8, 2018 via mobile

Visited this lovely little tea room and sat outside on the patio. The stairs are very steep both upon entering and going down to the patio. You need to give your table number upon ordering. Big pot of tea for two and lemon drizzle £7.10. The tea/cake carried down by the staff. You can see the winding mechanism for the railcar through a small window inside. This is a very quaint little cafe and well worth a visit.

Date of visit: August 2018
Thank Main57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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