Visited at 2:30. Offered table outside. Asked if cold to sit outside; replied don’t know I don’t go outside. Interesting start...
Sat next to funicular railway which was nice. Sought to order 3x cream teas - according to menu £5 each.
Last three scones, so no choice as to flavours. Two teas and one coffee requested, so not a difficult order.
Asked to pay £17:50 as thought I wanted three teas and one coffee. No just three drinks. New total £15.10 as coffee more expensive. But not according to menu I replied. So staff had to read menu to check- bizarre! I said just charge me £15.00 when next attempt came out at £14.85. Surly assistant told server just charge him £14.85.
Surprised so highly rated on Trip Advisor, some customer service training might help.
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