Prior to arriving at the hotel I contacted staff to let them know we would be arriving after reception closed, following advice from other reviewers. I received an email from staff giving me the code for the door (which is locked at night), and the code for the safe where they had stored my key. Because of their timely response and helpful manner I had high hopes for this hotel, however when I arrived I was sorely disappointed!
We arrived at around 23:00 on a Monday night, and as previous reviewers have said, there were men milling around the carpark and surrounding areas which did not fill me with confidence! There were a few gangs hanging around, with no apparent reason for being there. I felt very uneasy. It must be noted that this hotel is literally in the middle of a shopping area with restaurants and faces a carpark - not a very pleasant view but I've seen worse.
We struggled to find the hotel at first and resorted to using satnav, but again I was wary about flashing my phone around late at night in an area full of lurking people. We eventually managed to find the hotel and were able to gain access to the hotel and remove our key from the safe using the codes we had been provided, which was quite a pain free process. We entered our room and found it to be very basic, but in all honesty we weren't looking for luxury as we only needed a bed for a few nights whilst we visited Disney.
The kitchenette had very very basic facilities, a hob, a sink, a microwave, a fridge and a coffee machine - with no instructions!! (A kettle would have been far more appropriate!) There were two forks, two knives, two spoons and one teaspoon. There was also a corkscrew and tin opener. We tried to use the tin opener on the second day and it literally fell apart in my hands. It was old and rusty and when I approached reception for a replacement I was met with disapproving glances from the staff. They said they would get a new one to me ASAP, but I had to go back 15 minutes later to fetch it and they still hadn't sorted it. Unhelpful!
The bathroom was also basic; toilet, shower, sink. The shower head kept slipping down the pole it was on which made it impossible to get washed properly. They also only provided us with one bath towel and one hand towel for two people for four days. Not acceptable! Our room was never replenished with toilet roll or towels because they have a policy which means they will only daily clean your room if you stay for 4 nights or more. There was a soap dispenser on the wall of the shower which would have been useful if I had not already brought my own.
And to top all this off, our studio was on the bottom floor of the hotel, basically in the carpark. When we arrived the room was really warm so we wanted to open the window to let some air in (the window was about 1.5 metres long and opened like a microwave door right into the room, with a vent option) and as we opened the window we discovered two hand prints and footprints on the windowsill outside as if someone had climbed in! Safe to say we kept the window firmly closed for the remainder of our holiday.
So summing up we were quite disappointed with our stay at Adagio Access Torcy. I have stayed in two other hotels in the area which were far safer than this one in my opinion, but unfortunately did not have self catering facilities.
I would avoid this hotel at all costs. If you absolutely must use this hotel make sure you demand a room away from the carpark and on one of the higher floors. We never got the chance to ask to move rooms as reception was closed every night we returned. This was a scary trip for sure!
- Also Known As:
- Adagio Access Torcy Marne-La-Vallee Hotel Torcy
- Citea Torcy Paris
- Citea Torcy Hotel Paris
- Torcy Marne-La-Vallee