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Reviewed April 11, 2017

The stay was tainted by one of the rooms being infested with bed bugs or fleas. Absolutely infested. The staff were powerless or reluctant to assist and only offered partial recompense. This was totally unacceptable.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A8130CApaulm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 3, 2017

We stayed here for three nights during EURO 2016. As another hotel let us down at the last minute, we were forced to find something and this was the only hotel available. Our triple room was tiny. It literally is just three beds (one bunk bed) and the bathroom is something you would find on an aeroplane! If you book in advance, then it would be fine. But, we ended up paying 450 euros for three nights and it certainly wasn't worth it. The staff were friendly enough and helped out with what they could. Not an awful lot in the immediate area either.

Date of stay: June 2016
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Connor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 21, 2016

We booked this Hotel during the EURO via Hotels.com. But when we arrived there the manager told us that our reservation is not valid. Due to the fact that we didn't have any real alternatives (we arrived there late in the evening) we had to book another room for double the price. The same happened to other guests we spoke to. I'm still working together with Hotels.com to get my money back.
The hotel itself is cheap but clean. The location is totally outside of Lens and you need a taxi to get there.

Date of stay: June 2016
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Zurichsfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 19, 2014

the new manager has just started and he knew my name even before I told him, he offered us free breakfast and waved us off. he speaks perfect english having lived in wimbledon for a few years. very clean hotel.

Date of stay: August 2014
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank john f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 5, 2013

The accommodation offered is very much 'cellular' or 'modular'. Each unit is furnished with bed(s) and an integrated washroom pod fitted to the corner. Firstly, the beds, in our case a pair of bunk beds and a single, we're clean and comfortable. A good night's sleep was had by all. The washroom was 'compact. An area 4ft X 4ft contains a mirror, vanity unit, lavatory and a dinky shower unit. Admittedly, the shower just about allowed a skinny bather to turn easily without displacing the curtain. For one with a less than stick-insect profile, quite a challenge! Nevertheless, achievable with care.
Breakfast, an extra €6/ head, was ample and more than sufficient. All one would expect from La Belle France.
As we stayed two nights whilst investigating the WW1 battlefields, we were able to see the result of the 'maid service'. This was adequate.
The receptionist we encountered were helpful and knowledgeable about the area.
Only one shortcoming; and this was nothing to do with the hotel, more the fault of the booking organisation (NOT TRIP ADVISOR). They advertised the hotel as being in Arras. It is, in fact, about 10 miles away!
Finally, if you want a clean, cheap place to 'doss' down, this is for you.

Date of stay: October 2013
Trip type: Travelled with friends
Thank Sudarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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