We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,536)
Filter reviews
3,536 results
Traveller rating
886
1,321
814
302
213
Traveller type
Time of year
LanguageAll languages
More languages
886
1,321
814
302
213
Show reviews that mention
All reviews gate key self catering main pool tavern bar island side pizza restaurant entertainment dome premium apartment kiwi block pool bar kids club premium area big pool each block salad thomas cook adult only pool
Filter
Updating list...
331 - 336 of 3,536 reviews
Reviewed April 4, 2018

this is a collection of appartments spread over 2 identical complexs, island, and tropical, which is a bit confusing at first. There are 2 large pools (one adults only, keycard access), and a number of small pools dotted around. No need to rush for sunbeds ! The dinning hall situated in a seperate block, (identical to reception block), is very white and canteenish , however we thought the food was good, it appeared to get busy at certain times and a queue formed on the stairs leading down to.There always seemed to be a lot of staff around ,gardeners,maintenance men , driving around in small buggies and the camp/complex was very clean. The only downside for us was the entertainment dome and tavern bar. There are 2 domes here, only 1 was open at the time of our holiday as it was low season, The dome is a kind of big top tent affair decked out with lime green plastic chairs, however the bar is too small and a queue builds up very quickly overwhelming the 2 bar staff, it reminded me of halftime at a football ground.The Ill named Tavern bar, should be renamed the supermarket café bar, or airport waiting room bar, it is too bright with ,hard tall plastic stalls and tvs , and no atmosphere whatsoever. Hopefully the management can come up with something better. Overall these small gripes apart I think this is a very good complex and I enjoyed my stay.

Room tip: ground floor around small pools
Date of stay: March 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank jacko01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... T, Director de Relaciones con Clientes at THB Tropical Island, responded to this reviewResponded April 21, 2018

Dear Jack!

First of all we would like to thank you for choosing THB Tropical Island Resort for your staying.

We have 160.000 2m of gardens and green areas but no hills at all. THB Tropical Island has 420 rooms, as you know it is a huge hotel and it is understandable that the facilities are located all along the hotel. The main pools are close to many rooms and not that close from others.

We have checked the point you remarked and we will address this week it in order to improve our service. We are also glad to announce that the company has new and great projects in mind which they will come soon to show all our guests new services and surprises. For that reason, it would be an immense pleasure to have you back in the future.

We are looking forward to welcoming you next year already and please if there would be anything we can arrange for you please just let us know. In the meantime, we take this opportunity to send you our warmest greetings from all our THB staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

• Room was lovely with modern decor. Very spacious. Cleaners come everyday. We were lucky enough to have a pool outside of our room. However not all the blocks have pools outside ( I think it depends on whether you have kids with you ).
• The hotel complex is very big with many different public pools, convenience store for essentials, evening entertainment dome, a bar, indoor and outdoor eating areas, entertainment for all through the day including kids clubs.
• We were all inclusive, the food was average. Breakfast was the best therefore we usually ate out in the evenings. The outdoor eating area was great and you could get as much as you wanted throughout the day if you had the all inclusive wristband.
•If leaving the complex to get to the main town MAKE SURE YOU ASK RECEPTION FOR GATE KEY which makes it easier to get in and out without walking the long way round as they don’t tell you about it.
•The main town where you will find shops, bars,restaurants and the beach are about a 15 min stroll or in a taxi its around €3.
•The staff and cleaners all seemed nice and we had a lovely stay and look forward to returning at some point.
HIGHLY RECOMMEND!!

Date of stay: January 2018
Trip type: Travelled with family
3  Thank CazzaBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... T, Director de Relaciones con Clientes at THB Tropical Island, responded to this reviewResponded April 21, 2018

Dear guest!

Thank you for the great feedback on your recent holiday experience at our THB Tropical Island Resprt, we are glad to read that overall you had a pleasant stay among us.

We also would like to thank your feedback about how much you enjoyed our rooms and gardens. Our staff makes a great effort in the care of the environment. we are a company with great ecological awareness. We would also like to emphasize the important investment made in all hotel rooms. We have opted to give it a modern touch, while maintaining the comfort our guests want.We have 160.000 2m of gardens and green areas but no hills at all.

We are particularly pleased your praise for our food with international and local dishes. Excellent dining is one of THB's most important features. We really appreciate the excellent comments, that we have shared with our staff. We assure you that comments like yours provides esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.

We are also glad to announce that the company has new and great projects in mind which they will come soon to show all our guests new services and surprises. For that reason, it would be an immense pleasure to have you back in the future.

All the best from our THB Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

We stayed in the apartment blocks which were done to a high standard and probably the best we've stayed in, there are 13 pools, dining areas laundrette, a small bar, fitness and gym are plus a mini market. it's a 15 minute walk into town but you can use the frequent shuttle bus service which is quite cheap or a taxi for €5. Not sure if it was the time of the year but its really quiet, although a little too quiet for me hence the need to get into town it would probably suit young families and maybe mature people maybe, Playa blanca is well worth the visit,the beaches are clean, plenty of good resteraunts and bars and trips to be occupied by.

Date of stay: March 2018
Trip type: Travelled as a couple
4  Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... T, Director de Relaciones con Clientes at THB Tropical Island, responded to this reviewResponded April 8, 2018

Dear Colin,

We are glad to hear that your overall experience was positive and that you enjoyed the 16 pools, the 4 restaurants, the SPA area with Gym and the nice location of our THB Tropical Island Resort.

With renewed thanks for taking the time to share your experience and recommending our hotel here on Tripadvisor; we hope to have the opportunity to welcome you back in the near future.

Thank you for the trust given to our hotel while choosing us for your stay at the THB Tropical Island Resort.



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

First impressions are excellent. Me and my family have been here for 1 day and are already thinking about booking for next year. The grounds are well maintained and incredibly clean. The apartments are spacious and again very clean. Lovely pool areas albeit a little cold but no different from any other hotel on the island. We have stayed all over Lanzarote for many years and I have to say that this is one of the nicest and well kept 4 star’s we have stayed in. Ignore the negative reviews, you will be pleasantly surprised.

Date of stay: April 2018
Trip type: Travelled with family
8  Thank annacabana09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... T, Director de Relaciones con Clientes at THB Tropical Island, responded to this reviewResponded April 8, 2018

Dear guest,

First of all thank you very much for your comment! It has been really kind. We really appreciate that you rate your stay between us 5/5, that is absolutely wonderful and it helps us to work with more confidence to establish our goals, which in the end are the satisfaction of our guests.​

We also would like to thank your feedback about how much you enjoyed our rooms and gardens. Our staff makes a great effort in the care of the environment. we are a company with great ecological awareness. We would also like to emphasize the important investment made in all hotel rooms. We have opted to give it a modern touch, while maintaining the comfort our guests want.

Having the opportunity of counting with you next year would be marvelous. If you ever want to come back, for your next reservation, if there is something we can arrange for you before your arrival, just let us know beforehand and we will be glad to arrange anything we can for you.

Once more thank you for making us your choice hotel when visiting the area​.​

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

I was going on by this site how the place was really shouldn't have wast of money we im the hotel now and we go down for breakfast at 10.40 asked for bold eggs or some fruit for my 2 year old and they told me it was finished its open till 11... or when they see fit more like...look to wash or clothes and before you ask 8e for washing and dryer now if you want just water was fine but I like to put washing powder in that's 4e.all I say is To you DON'T EVEN THINK ABOUT ITS NOT GOOD we cant wait to leave. And we are here for 2 weeks one week left cant wait to leave really we will never come back to a THB again the only thing good is the swimming pools

Date of stay: April 2018
Trip type: Travelled with family
Thank Oliver O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... T, Director de Relaciones con Clientes at THB Tropical Island, responded to this reviewResponded April 14, 2018

Dear Oliver,

First of all we would like to thank you for choosing our hotel THB Tropical Island for spending your holidays and for taking the time to write a review about your experience in the hotel.

We regret not having met your expectations regarding the breakfast and the laundry service. We will take well note of you constructive comments, for us is very important to know our guests feedback in order to improve.

We hope you give us another opportunity and looking forward to welcome you again in a near future

Kind regards,

Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews